Phenomenal Team & Product
What do you like best about the product?
Product:
Really intuitive interface make it easy to work in daily, the auto flows feature is a a game changer compared to other AI solutions we looked at, the ability to design work flows in conversational language, leveraging API calls easily to connect products is so powerful and fun to use to create great experiences.
Team:
The support from their team through onboarding was fantastic, they took the tome to address our needs thoroughly and explain AI concepts to us. They took the time to listen to feature requests we had and connect us with product managers to learn more and always tried to accommodate our needs quickly which created a great impression from the start.
Really intuitive interface make it easy to work in daily, the auto flows feature is a a game changer compared to other AI solutions we looked at, the ability to design work flows in conversational language, leveraging API calls easily to connect products is so powerful and fun to use to create great experiences.
Team:
The support from their team through onboarding was fantastic, they took the tome to address our needs thoroughly and explain AI concepts to us. They took the time to listen to feature requests we had and connect us with product managers to learn more and always tried to accommodate our needs quickly which created a great impression from the start.
What do you dislike about the product?
I don't have any particular dislikes, the only thing I would like to see is all their features reaching full parity with each other, it's understandable that focuses shift on product development and while Solve Chat, Discover are amazing, other features are playing a bit of catch up to its same capabilities and customisability. Progress is being made quickly for sure so I'm looking forward to it all being where they envision it.
What problems is the product solving and how is that benefiting you?
Helping us provide customers and our internal teams alike the ability to get solutions through natural language conversations. We are seeing big returns on deflection from customers getting their answers fast and with good detail. Additionally, the insights Forethought provides on those chats is very easy to dive into and make the necessary changes you know will make a impact.
One side that wasn't immediately clear to us when we started implementation was leveraging it for our internal teams to talk to our documentation but as soon as we start using it, use cases came in thick and fast. We have seen a huge uptake of this, meaning less Slack channels being needed just to answer repetitive questions internally, better use of our internal KB's and faster resolution times on tickets.
One side that wasn't immediately clear to us when we started implementation was leveraging it for our internal teams to talk to our documentation but as soon as we start using it, use cases came in thick and fast. We have seen a huge uptake of this, meaning less Slack channels being needed just to answer repetitive questions internally, better use of our internal KB's and faster resolution times on tickets.