Forethought is a great tool for any support team
What do you like best about the product?
Forethought has been great in helping our customers be more self serving, and ensuring our team can focus on the really complex issues that come up. Once we've set up the main workflows, we didn’t have to think about it as much and let it do it’s thing. It has also become part of our launches as we ensure to build out workflows tied to new features or changes.
The team is incredibly helpful and supportive, and always sharing insightful ideas and information.
The team is incredibly helpful and supportive, and always sharing insightful ideas and information.
What do you dislike about the product?
Building out workflows can take time and isn't always high on the priority list, so if we had more time to build out all possible scenarios and workflows, it would be even more effective.
What problems is the product solving and how is that benefiting you?
We get a lot of inquiries from customers who ask us to update account configurations - things that our customers have the ability to do. Forethought is helping us encourage those customers to turn to our resources and guides that help them complete the task they need done.