It is working fine and reducing the work stress for support.
What do you like best about the product?
What I like best about it is, it can learn on its own based on the prompts and responses it receives and further it make sure to response correctly. We also trying to implement knowledge articles.
What do you dislike about the product?
I do not dislike anything, but I would like if it does more work that AI is capable of.
What problems is the product solving and how is that benefiting you?
We implemented it on our website so we have filtered customer support requests. It solves the generic and simple questions of the learners and only redirect to support if it is something that actually requires human interaction. We plan to use salesforce for knowledge articles and integrate that with our chat bot so we can reduce more repeating and complex queries.