SolarWinds Service Desk
SolarWindsExternal reviews
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Easy to use and feature rich
What do you like best about the product?
SolarWinds Service Desk loads quickly and makes keeping track of tickets simple.
What do you dislike about the product?
For some reason we aren't able to assign multiple people to a ticket.
What problems is the product solving and how is that benefiting you?
We're using it to provide our users with good timely support.
It has a good reputation when IT is concerned
What do you like best about the product?
Reliable tools. Its a fun environment which it drives your skills and friendship towarss your peers.
What do you dislike about the product?
There's no dislikes or whatsoever, there are challenges which it keeps us motivated at the same time
What problems is the product solving and how is that benefiting you?
SLA is one of the most inportant role in the business which leads to customer satisfaction.
Solarwinds service desk review
What do you like best about the product?
Powerful monitoring capabilities. Precise alerts
What do you dislike about the product?
Nothing. The alarms were accurate. Received very few reactive cases
What problems is the product solving and how is that benefiting you?
Currently I am using Solarwinds in networking monitoring. To monitor CPE and network bearers.
Recommendations to others considering the product:
Solarwinds service desk is really good, robust and is tailored precisely to your needs.
Great asset management tool
What do you like best about the product?
It is a powerful point of contact between the service provider and the users to manage incidents. I like the Service Desk Live Chat.it is great Automate IT asset management
What do you dislike about the product?
The UI and search function can be improved for better experience
What problems is the product solving and how is that benefiting you?
Solarwinds service desk is used for handling incident tickets for customers. With the agent, I am able to see and monitor software, hardware and peripherals connected to the computer.
User Friendly
What do you like best about the product?
User friendly, easy setup and little no IT support
What do you dislike about the product?
Changes to the setup sometimes disrupt our work flow
What problems is the product solving and how is that benefiting you?
one stop contact for payroll related questions for our organization
Recommendations to others considering the product:
Great incident management and service desk
SolarWinds Service Desk - My Take
What do you like best about the product?
I like it for managing our service tickets. For our team of three, it is a great way to track, update, and assign priority to issues.
What do you dislike about the product?
I wish we could tailor it a little bit more to our exact needs. it seems like more of a "here it is" type of product.
What problems is the product solving and how is that benefiting you?
We use it for issue management. We can see each other's tickets and help out if necessary. It is also good to use for problem history. We can't document everything we do, so sometimes we use it to problem solve.
A user of Solar Winds Samanage Service Desk
What do you like best about the product?
Ease of use and visibility. When setup to service your clients, it's a very easy to use ticketing system. Setup in almost a spreadsheet like view, tickets are easy to work with.
What do you dislike about the product?
Some of the reporting needs to be easier.
What problems is the product solving and how is that benefiting you?
Ticket tracking as well as areas of more need. Being able to build reports designed to automate operations and solve problems globally.
Recommendations to others considering the product:
Great product for incident management. Easy to use and lots of reporting options including bar graph and pie charts.
Easy to use Service Desk for IT Teams
What do you like best about the product?
Plenty of information available at my fingertips.
What do you dislike about the product?
There can be inaccuracies due to the agent reporting old software
What problems is the product solving and how is that benefiting you?
Proper incident management. Benefits being better asset management.
Samanage: Easy to use, reporting needs some work
What do you like best about the product?
Very easy for my technicians to use. Layout is fairly straightforward and easy to navigate.
What do you dislike about the product?
Some customization options are limited in ways that don't make sense. Reporting functionality needs work- it takes a lot of effort to get useful data out of it.
What problems is the product solving and how is that benefiting you?
We are better able to keep track of the tasks we have on hand and stay in better communication with our userbase.
The Best so far.
What do you like best about the product?
Real-time, User Friendly. The social media vibe using the comment section and notification for communication makes it a lot easier to communicate and document the case.
What do you dislike about the product?
Auto Refresh, it will help a lot. we are using 3rd party for the autorefresh. Yes, there's a notification that there's a new ticket but we still have to refresh in order to see it.
What problems is the product solving and how is that benefiting you?
We are resolving pretty much everything, from HR to Legal and especially IT. A centralized solution provides us faster and more liquid collaboration and resolution for every issue the company needs.
Recommendations to others considering the product:
Explore, There's a lot of features the system has to offer. No downtime so far and the support is fast and reliable.
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