My main use case for Delve Automated Compliance Platform is that we needed it to become SOC 2 compliant.
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Has failed to deliver promised automation and added manual workload
What is our primary use case?
What is most valuable?
Delve Automated Compliance Platform helped us with SOC 2 compliance by initially promising a quick process, but in the end, it ended up being a very manual process. They told us we didn't need to do certain things and claimed we could use artificial intelligence, but ultimately, it was all manual.
Delve Automated Compliance Platform's best features initially looked great with all the automation, but I found it was all fake. The only thing I appreciated is that they are very fast to respond in Slack.
Delve Automated Compliance Platform has not positively impacted my organization. In fact, I noticed no outcomes, even small ones, because it didn't save any time and actually cost us time.
What needs improvement?
Delve Automated Compliance Platform can be improved by automating more. Everything is manual now, and they claim to be AI, but they are not.
Automation is the main thing that needs improvement. Their interface looks fine despite their product being limited, as you click into anything and there is barely anything there in every module.
For how long have I used the solution?
I have been using Delve Automated Compliance Platform for about five months.
What do I think about the stability of the solution?
Delve Automated Compliance Platform is not stable.
What do I think about the scalability of the solution?
Delve Automated Compliance Platform does not scale well because it is designed for very small companies that do not care about scalability.
How are customer service and support?
When I asked their support team on Slack how to approach getting manual evidence, they told me to go into my laptop, manually enter commands, and make a screenshot. I didn't know how to do that, so they helped us by giving us the command.
Delve Automated Compliance Platform's customer support is good and they are very responsive, though they are not very knowledgeable.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used Drata before Delve Automated Compliance Platform, but I switched because it was too expensive.
What was our ROI?
I did not see a return on investment. It did not work out that way because we had to put more time into it than we would have wanted, and it cost us money.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Delve Automated Compliance Platform was fine because Delve Automated Compliance Platform was the cheapest of all the solutions, so we went with them.
Which other solutions did I evaluate?
Before choosing Delve Automated Compliance Platform, we evaluated all the options: Vanta, Drata, and Secureframe.
What other advice do I have?
A specific example of a task that actually cost me more time than expected is that they didn't tell us that we had to manually implement security across all our laptops through commands. I thought they would have a tool for that.
My advice to others looking into using Delve Automated Compliance Platform is to go to another platform because it is all a lie and they barely automate anything. I gave them a rating of one because they do not deliver on their promise, and I am very upset with my experience.