What do you like best about the product?

I love the way it has helped my team and network of freelancers to break away from the rusty anchors of hard drives and expensive servers. Recently, one of our freelancers uploaded 150 clips from Kinshasa. He then added keywords and the name of interviewees to his work. That day, I can honestly say I was rather moved. It all started when Mattia showed us around Iconik and sent us a trial version with 1 hour of first meeting him. He totally lifted the veil of mystery from things like Azure. On the day we met Mattia and Iconik, we were almost up and running. That day, cloud based severs had lost most of its mysticism.
Our favourite features are:
-the people at Iconik: good listeners, fast and pro active.
-user interface
-ability to plug into many cloud space in a really simple way.
-ability to move data from one server to another through Iconik.
-ability to add time coded comments, then used as subtitle guide.
-ability to connect clips to consent forms etc.
-total flexibility on metadata fields
-Pay as you go. You've read that well. PAY AS YOU GO! Use it in a way that you can afford.
-So much more.
Thanks for being awesome!

What do you dislike about the product?

There's nothing I truly dislike but I know that soon batch upload will be a little bit easier. Every time I think about this, I also reality check myself: "Here I am, expecting to upload hundreds GB of footage through my bog standard wifi". Yep, Iconik has turned me into this guy.

What problems is the product solving and how is that benefiting you?

It solves a range of challenges that we thought were highly technical and expensive. EVERYONE with the right permission and the weakest internet access can now browse our footage. Matias in Barcelona: yes. Alain in Goma: yes. Bintou in Niamey: yes. Yes. Yes. Yes. it's now just so easy to find footage, check it's consented, transcribe interviews and annotate exports. Wait. Somebody wants to withdraw their consent and we've got to restrict access to all the footage in which they feature: easy. easy. easy. And so on.