What do you like best about the product?

- We liked that instead of having a seat based pricing model, ConfigCat just has different packages, but all can have unlimited users. This makes pricing predictable and the product guilt-free to use with larger teams, where some members might need to use the platform very often, while others only few times a quarter or etc.
- Also having the free tier available to test everything out before commiting was crucial. During that testing period it was also very clear that their support is top-notch, always responding quickly and being there to guide us. The support materials they provide are also super helpful and the wide range of differnt SDK-s makes implementation easy.
- Commitment to initiative like OpenFeature shows that they are serious and ready to be industry leader in Feature Flagging.
- In terms of their product, we like the privacy and security focus and having ability to run proxies in our own infrastructure - this was a crucial element what we needed from a feature flagging platform and it has enabled us to use feature flagging platform without compromising our SLA-s.

What do you dislike about the product?

- The UI and UX in general could be improved. The platform is mostly used by developers, so it has not been a big issue, but people outside engineering struggle.
- We rely on many custom targeting attributes and its currently not easy to manage those, as these need to typed in manually several times, leading to typos and other silly mistakes
- Flag change review process in currently missing
- Missing integrations with product analytics tools like Heap and Planhat

What problems is the product solving and how is that benefiting you?

Allowing us to separate deployments from releases. Also allows us to gradually release a feature to users. Enables to do more controlled feature releases.