What do you like best about the product?

After implemenntnig the Cash Application module, our team saw a huge improvement in no touch auto cash receipts, with a day 1 achivement of >50% hit rates (compared to 0% historically).

In addition, the visibility and reporting we have around the whole process now (missing customer info, missing MICR mappings, poor ORC image), gives us the power to drive those hit rates much higher quickly.

Likewise, our Collectors are now actively leveraging the Collections module to auto-correspond to several tiers of customers . We are able to reach ~5K accounts in a given run with no manual steps needed. This is driving significant payment turnaround in the EIPP Portal and in just 3 months since go-live we've already received $5M via this method.

Our Program Director was (and still is) a fantastic business partner along the way, helping us stay on track and resolve issues quickly.

What do you dislike about the product?

As a result of everything being interconnected, getting configuration right and understanding up and downstream implications can be tricky to manage. Security roles can also be challenging. It is critical to spend the time testing and training here to avoid issues.

Turnaround time of resolving case post go-live needs close management.

What problems is the product solving and how is that benefiting you?

We have 2 very manual legacy ERP's that cause a lot of manual work to both post cash, reconcile customer accounts, and manage collections. HighRadius is already reducing manual cash application by 50% from Day 1 of go-live. We're levarging the Collections tools to reach thousands more customers than we ever had capacity to. The EIPP portal hasn't even been fully launched yet and we've already seen great customer adoption, with over 700 customers making over $5M in payments using this method, in 3 months since go-live.