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322 reviews
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    Information Technology and Services

Works Well, But the Cost and Flexibility Can Be Better

  • February 12, 2025
  • Review provided by G2

What do you like best about the product?
Sumo Logic is a decent choice for log management and monitoring, especially in cloud-native environments. It’s easy to set up, scales well, and has useful built-in dashboards. Real-time monitoring and anomaly detection work well, but query performance can sometimes be slow, and the learning curve is there.
What do you dislike about the product?
One of the downsides is cost—pricing can get steep as log volume grows.
What problems is the product solving and how is that benefiting you?
Log management, monitoring, and security analytics challenges.


    Avinash K.

A great Log mining tool

  • February 10, 2025
  • Review verified by G2

What do you like best about the product?
Itegration and mining of application logs.
What do you dislike about the product?
Sumo logic log query syntex is sometime not intutive.
What problems is the product solving and how is that benefiting you?
Mining the logs and debugging the issue.


    Krishnan M.

Good monitoring and log management tool

  • February 09, 2025
  • Review verified by G2

What do you like best about the product?
Its an all in one place to view your logs in real time, create dashboards etc. I guess there is a lot more it can do, but this is what I've used so far
What do you dislike about the product?
The old UI was really clunky to use. Need to check the new UI properly.
What problems is the product solving and how is that benefiting you?
getting to view the logs from the containers.


    Manufacturing

Sumo Logic a top class log collector and log query

  • February 07, 2025
  • Review verified by G2

What do you like best about the product?
Sumo Logic has a query language that is easy to learn. It queries returns fast results. One of the many features of Sumo Logic is that it ingests logs from many different sources. It does have support for many data sources which reduces the time one would have to spend with any customization. When troubleshooting issues one can turn to Sumo Logic logs to investigate to norrow down what happened at a particular time. In my organisation we use Sumo Logic to ingest Active Directory logs and query for events relates to user(s) when investigating user activities.
What do you dislike about the product?
Some of the things that I don't like about Sumo Logic is that it's cost is higher than similar tools. The customer support for Sumo Logic is not that great. As an enterprise custom I expected a higher quality of service. There is not much for out of the box reports or dashboards.
What problems is the product solving and how is that benefiting you?
Sumo Logic helped with complimenting the SIEM solution used. It is used to ingest the logs for Critical Infrastructure. For example, we use Sumo Logic to ingest Active Directory logs. Therefore, Sumo Logic is used as a log repository and also used to investigate events related to user activities. We also use Sumo Logic when looking for events related to specific applications that are Critical Infrastructure components and it is easy to quickly parse the logs and get results in a timely manner.


    Rakind M.

Sumo is great with good customer service.

  • January 29, 2025
  • Review verified by G2

What do you like best about the product?
Best about Sumo Logic is its old UI, Easier to navigate and specially good with reviewing multiple queries in same windows
What do you dislike about the product?
New UI is not good. Old UI had option with multiple windows but new UI can only open 1 query at a time
What problems is the product solving and how is that benefiting you?
Its a good SIEM, 1 of the best in the market


    Accounting

Sumo is the best tool for Log Management

  • January 23, 2025
  • Review verified by G2

What do you like best about the product?
Its a great single pane of glass that integrates well with our other ERP solutions and SAAS products. Ease of Use and implementation is also a great plus.
What do you dislike about the product?
The customer support hasn't been as expected and there have delays in processing tickets and inquiries.
What problems is the product solving and how is that benefiting you?
Log Management and monitoring


    Josh N.

Great product - great support

  • January 22, 2025
  • Review verified by G2

What do you like best about the product?
It's very inuitive and there's always positive changes being made. Support is great and there's a lot of available training.
What do you dislike about the product?
The AI feature still needs tuning. In it's current state it's not that helpful.
What problems is the product solving and how is that benefiting you?
Log monitoring and SIEM. It's giving greater insigiht to our enviornment.


    Computer Software

SumoLogic is pretty good

  • January 22, 2025
  • Review verified by G2

What do you like best about the product?
I have been enjoying using the API with sumologic, as well as the excellent technical support I have frequently received while setting up and learning about automations.
What do you dislike about the product?
The new UI has slowed me down, even having me click on more buttons before I get to a log search, the most common page. The documentation has been lacking when setting up the automations and when creating rules in CSE, which has a slightly different syntax than the search query in the main log search (CIP).
What problems is the product solving and how is that benefiting you?
Sumo logic is helping me by keeping all of our logs in a single place for ease of access.


    Daniel C.

Comprehensive monitoring and log management

  • December 30, 2024
  • Review provided by G2

What do you like best about the product?
I love the fact Sumo Logic is very scalable and flexible to manage huge log data volumes. Setting it up is very easy, and it plays nicely with a ton of different services, including AWS and Kubernetes, so everything’s organized. The fact that we can create targeted dashboards and reports to track performance and security in the way that best fits the things we need to monitor has been handy. It allows us to consolidate everything in one platform and that’s saved us a lot of time.
What do you dislike about the product?
Managing log data used to be a huge challenge, but Sumo Logic has simplified it. It gives us real-time insights into system performance and security, which means we can address issues immediately. The ability to consolidate logs from various services into one platform has sped up the troubleshooting process. This has helped reduce system downtime and improved both security and operational efficiency across the board.
What problems is the product solving and how is that benefiting you?
Previously managing log data had been quite a challenge, but Sumo Logic has made this task so much simpler. We get real time system performance and security insight so we can react in the moment. The fast troubleshooting process has become possible from the ability to combine the logs from different services into one platform. Overall, system downtime has been reduced, security has been increased and overall operational efficiency has improved.


    Ismail Y.

A comprehensive solution for real time monitoring and troubleshooting now in our company

  • December 23, 2024
  • Review provided by G2

What do you like best about the product?
Sumo Logic’s real time log management, and analysis capabilities are very valuable. This allows us to catch issues really fast and solve them before they become big issues. We also have found it easy to integrate with platforms such as AWS, Kubernetes, and Docker to get a whole view of our operations. Dashboards are customizable in almost every way and they make it easy to follow our systems and critical performance data, and alerts make the entire response process even smoother when things go south.
What do you dislike about the product?
Sumo Logic learning curve can be little steep if you are a beginner. Even though the platform is full featured, the nuisance of having to set up queries, or figure out advanced option settings is obtuse. Moreover, the insight is very valuable but the search for data, and where it lives, can sometimes be time consuming and can slow us down, leading us to miss an opportunity for a quick reaction.
What problems is the product solving and how is that benefiting you?
Sumo Logic has addressed a big problem of reactive troubleshooting. We can see problems early with their real time log insights to stop costly downtime or system failures. In addition, other platforms are integrated with it, increasing our workflows, making everything much more effective. Finally, the customizable dashboards give us a very clear view of performance metrics, so we can make better, data informed decisions faster, and ultimately better improve the effectiveness of our team as a whole.