Best call center software though
What do you like best about the product?
TalkDesk is our call center software. We use it on a daily basis. Great agent experience! Its very easy to train agents on TalkDesk - the features are straightforward. As a manager, it's the best way to see the day to day operations on TalkDesk dashboard feature. Talkdesk allows us to make sure that our agents deliver world-class customer support - keeping them accountable by setting SLAs and making sure our agents are meeting them. TalkDesk talks to our other CRM, logistics software as well.
What do you dislike about the product?
Reporting is kinda hard. It keeps crashing when we'd pull out a report with huge amount of data.
What problems is the product solving and how is that benefiting you?
Giving callers the flexibility to tell us what they need support with. Ease of using a call center with a big team.
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