Best call center software though
What do you like best about the product?
I like the new AI features! How the AI call summaries can be customized to our own standard
What do you dislike about the product?
Reporting is still not improved, so hard to really identify the abandon rates because there's so many variances to what they call short abandon calls or true abandon calls
What problems is the product solving and how is that benefiting you?
Giving callers the flexibility to tell us what they need support with. Ease of using a call center with a big team.