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Reviews from AWS customer

4 AWS reviews

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116 reviews
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4-star reviews ( Show all reviews )

    Vijay S.

Sysdig Secure feedback

  • July 19, 2024
  • Review provided by G2

What do you like best about the product?
Scanning, Vulnerability Management and Risk activity portal.
What do you dislike about the product?
No dislikes as such but personally, console navigation
What problems is the product solving and how is that benefiting you?
Scanning and compliance posture findings and reporting


    Peter Du

Gives real-time visibility and helps to articulate constantly-changing landscape

  • May 01, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Sysdig Secure to gain visibility into our runtime workloads. We use a whole bunch of security tools to scan our images before they get deployed into our production clusters. We needed a tool to give us runtime visibility and threat detection.

By implementing Sysdig Secure, we were trying to see any gaps. When an image is running, we wanted to see if any high or medium-scale vulnerabilities were picked up during the scanning and were running in a live workflow. We understood that we had a gap there. If there was a threat for us, we wanted to make sure that we knew and that we could scan our environment for any zero-day threats or vulnerabilities in general.

How has it helped my organization?

The main benefit for me personally is being able to articulate the ever-growing, dynamic, and constantly changing landscape. Just today, in a management leadership call, I was able to demonstrate that although we are solving a lot of these vulnerabilities, we are picking up new vulnerabilities each and every day. It allows me to articulate the importance of information security with actual real-time data.

Sysdig's runtime insights help us detect and respond to threats that are happening in real-time. We can look at Sysdig dashboards or run reports to see precisely what happens in our runtime environment. A good use case of this was that when zero-day vulnerabilities came out, we could scan our environment to see if the vulnerabilities apply to any of our production workloads.

Sysdig Secure helps us prioritize issues and distribute work. We are a small company, so we do not have multiple security or dev teams. We have two or three guys on my team. Having the ability to focus on critical vulnerabilities is crucial. It does not make sense to prioritize low-level threats when we have limited time.

We do not use live threat investigation features as much as we would like because of different priorities, but it is something that we do use. Over time, it shows us whether we are putting the right effort into resolving issues. For example, when we look at the dashboard scene over a 30-day period, we can see whether the critical vulnerabilities are increasing or decreasing. It lets us know whether we are on the right track.

We are currently using agentless scanning. Deploying it onto our cluster has enabled us to get full visibility into what is running on our cluster.

Sysdig provides us with the contextual awareness we need to create an immediate incident response strategy. It provides links to the threat and explains the threat and the resolution possible. It equips us with the right information to make a decision on whether to address the threat immediately or take a risk in terms of deploying remediation.

Sysdig has not enabled us to reduce the number of security tools we use. We were not using anything before Sysdig, and after choosing Sysdig, we did not have a need to look at anything else.

Sysdig has not helped reduce external SOC costs. We are a very small business, so we do not have the budget for an external SOC. However, it has definitely alleviated the pressure to look for one and to source an external SOC. We have a project history to look at a virtual SOC and leverage tools that we do have, and Sysdig is a part of that. There is definitely a saving there because we have not had the need to go out and look for an external SOC.

Sysdig has helped reduce the percentage of workloads that have security exposures that put the organization at risk. It has reduced the workload, mainly from an understanding of where we can assign work to cover the most ground in terms of resolving vulnerabilities.

What is most valuable?

The most valuable feature is the level of support that we get. Our solutions or customer success representative is very valuable. I see them as an extension of our security team. In terms of the product itself, it is able to very clearly give us where we are in terms of security and threats in the environment.

What needs improvement?

Reporting can definitely be better. Live dashboards should be configurable for a longer period of time rather than 30 days. Being able to go back in time to compare six months ago to today would be valuable.

For how long have I used the solution?

We have used Sysdig Secure for a few years. We have probably gone through two renewals.

What do I think about the stability of the solution?

It has been extremely stable. We have never had any issues with it. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

I would rate it a ten out of ten for scalability. We have not had any issues. It has not been slow or anything like that.

We have approximately 25 people using this solution. They are from the engineering team and the DevOps team.

How are customer service and support?

I would rate their customer service an eight out of ten purely because I have it in a proactive manner. I meet our solutions engineer every fortnight, so I usually do not require support at all.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were not using any similar solution previously.

How was the initial setup?

It was extremely straightforward. We just installed the agent, and then we could see the dashboard light up. It took a few hours.

It is deployed on the cloud. The cloud deployment is at one location, but the agent is installed at multiple locations.

What about the implementation team?

One person was involved in its deployment.

What was our ROI?

We have definitely seen an ROI time-wise and resource-wise. I feel that I have an extension to our security team with this service. It gives us a lot of visibility that we would not have otherwise. It has saved 50% of an information security professional.

What's my experience with pricing, setup cost, and licensing?

I am always going to say that it could be a little bit cheaper. I do feel that it is a little bit on the expensive side.

What other advice do I have?

If you have the right approach to resolving vulnerabilities, it is an extremely useful tool. It is not useful if you plan to just have it deployed and not take action on any of the vulnerabilities.

I would rate Sysdig Secure a nine out of ten. If it has better reporting capabilities to visualize trends over time, it will be a more complete product.


    Dan185638

The solution gives us visibility into our configurations, so we can compare them to best practices

  • March 26, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use Sysdig for cloud and Kubernetes posture management, including Kubernetes workload security, image vulnerabilities, and pipeline vulnerabilities. We use it across 2 of our cloud vendors: AWS and GCP.

How has it helped my organization?

Sysdig helps us improve the maturity of our cloud and Kubernetes posture. Before implementing Sysdig, we did not have alot of visibility into what our developers were doing. We had lots of observability tools, but we didn't have any security observability tools. We wanted to ensure we could see what was being done from a configuration standpoint and compare that to best practices. We also wanted to detect and respond to any threats that might appear on the Kubernetes side of things.

It allows us to fill any gaps within our configuration. We don't have regulatory compliance requirements within our business, but we still want to adopt the best practices, and Sysdig enables us to identify gaps efficiently. Sysdig has its own ranking to push the critical priorities to the top. We can apply these standards, like ISO, CIS, NIST, etc., to improve the security posture in our cloud or Kubernetes environment.

What is most valuable?

Sysdig is user-friendly. Many other vendors we seriously considered had vast, complicated interfaces. Sysdig makes it quick and easy to do what you need to do. That's one thing I like about the platform, It takes you seconds to find what you want. There are not a lot of submenus or complex UI components.

The other valuable feature is runtime detection. The enhanced visibility they have within Kubernetes is longer than the workload. The visibility and the depth of information make a security professional's job a lot easier. It helps us sleep at night because we know that can get information about threats that we need when we need it.

What needs improvement?

Sysdig's biggest weakness is dashboarding and reporting. You already have access to the data and can get everything you need, but we also need the ability to summarize the information quickly in a format that senior leaders can understand. We report to the executive level and global board. I need to roll all that in-depth information into a quick summary, and their maturity level isn't there. I'm seeing that on the future road map, but it isn't there now.

For how long have I used the solution?

We have used Sysdig for about 8 months.

What do I think about the stability of the solution?

We haven't faced any performance problems or downtime, which is one reason we selected Sysdig. The competitors are so slow. It takes 3 or 4 times longer to open their platforms than it would open Sysdig.

What do I think about the scalability of the solution?

Sysdig is incredibly scalable from the perspective of adding accounts and clusters. We do everything in code, so that makes it easy for us. We add it to the right repo, and it just pushes it out. We haven't had many scalability problems.

We don't have hundreds of thousands of accounts or clusters. We're relatively small—around 150 clusters. Because our guys have done everything in code, it's quite easy for us to scale up and down when required.

How are customer service and support?

I rate Sysdig support 8 out of 10. We have an assigned Sysdig Solutions Architect who we meet with every 2 weeks. He goes above and beyond. He's extremely attentive to our tenancy and requirements. I get messages from him saying, "Oh, I've been working on this. Here's a solution to that thing you're talking about." or 'I've just checked these reports for you and found this."

The proactiveness of the support has been fantastic. Every time we mention something in a meeting that we're trying to do, he proactively takes that as an investigation topic and looks into it. He'll provide the solution even though we might not have asked him to investigate it. He's my main source of product support, but we also go through the service desk for more BAU requests and problems.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment is straightforward on the Sysdig side, but internal politics always make things difficult. The instructions to deploy are simple. It took less than an hour to deploy it across our entire environment. We have two cloud engineers responsible for deploying and maintaining it.

Like everything, Sysdig requires maintenance after deployment. I've been in tech for more than a decade, and we're always hoping for a product that we don't need to worry about after deployment. No matter what product it is, there's always maintenance to some degree, but it isn't a headache.

It comes down to proactive account management. Sysdig contacts us directly when they roll out updates. I'm happy to sit on the call and run through what needs to be done or any concerns. There is obviously some type of maintenance we need to do on the product over time. It isn't too difficult.

What's my experience with pricing, setup cost, and licensing?

Sysdig is competitive. The quality matches the pricing. Obviously, everyone wants things to be cheaper, but if you're realistic, you acknowledge that quality service comes with a price. Sysdig is the gold standard for Kubernetes, and I wouldn't choose anything else. We live in Kubernetes. Everything is containerized, so that means a lot to us, and we're willing to make an investment.

Other businesses I know are only getting started with Kubernetes, so cost might hold them back, but Sysdig's rules engine is open source, so you can try some of their core features for free.

Which other solutions did I evaluate?

In addition to Sysdig, we looked at Aqua Security, Palo Alto, Check Point, and Wiz. Check Point and Palo Alto had complicated interfaces like they had acquired and smashed other products into one interface. One of them was using Sysdigs open-source engine that they had implemented incorrectly, so we decided if others are using Sysdig's engine we might as well go to Sysdig to get the best experience.

We decided not to go with Wiz because it was more compliance-focused and didn't have much to offer in the container security space. We're more focused on container security than posture management and compliance. That was more like an add-on for us. Aqua was ridiculously expensive, and we didn't feel like we were getting more value than we would from Sysdig.

What other advice do I have?

I rate Sysdig 8 out of 10. If you're looking for a Kubernetes security platform, Sysdig is the market leader.


    Burak AKCAGUN

Provides many strong features like security, network access management, and vulnerability management

  • January 03, 2024
  • Review provided by PeerSpot

What is most valuable?

Sysdig Secure has many strong foundational features like compliance and benchmark, security, network access management, and vulnerability management.

What needs improvement?

Banks and financial institutions cannot use Sysdig Secure because it doesn't sell SaaS-hosted versions for under two hundred working nodes.

For how long have I used the solution?

I have been using Sysdig Secure for one month.

What do I think about the stability of the solution?

I have not faced any stability issues with the solution.

I rate Sysdig Secure an eight or nine out of ten for stability.

What do I think about the scalability of the solution?

It is very easy to scale Sysdig Secure. Around ten users are using the solution in our organization.

I rate Sysdig Secure a nine out of ten for scalability.

Which solution did I use previously and why did I switch?

I have experience with Aqua. Sysdig Secure has features like network monitoring and an open-source threat detection engine, which Aqua does not have.

How was the initial setup?

The solution's deployment is very easy and can be done in ten minutes.

What about the implementation team?

Sysdig Secure has two agents: one for network monitoring and the other for security sites. You can install one agent if you would like to see network monitoring. You can deploy two agents if you would like to see network asset management and the security site.

What other advice do I have?

I compared Sysdig Secure with other solutions like Aqua by opening a demo trial account and examining its features and benefits for one month.

Overall, I rate Sysdig Secure a nine out of ten.


    Telecommunications

Valued partnership to protect and enrich Verizon container enviroment

  • December 29, 2023
  • Review provided by G2

What do you like best about the product?
Sysdig is always ready for solving and supporting the challenges arise with large scale operations at Verizon
What do you dislike about the product?
Inadequate testing or unable to test large scale use cases that would mimic verizon environment would often delay the launch of new features to support our customer
What problems is the product solving and how is that benefiting you?
Vulnerability Management and drving down the risk across Verizon IT and Non-IT applications


    Miguel Angel Cuesta Bravo

A cloud solution for monitoring K8s clusters with AWS

  • December 29, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use the solution for monitoring clusters on the AWS account. We also do some proofs of concept. They have implemented a way to view the logs.

What is most valuable?

The solution has connection with cloud providers with the development abilities.

What needs improvement?

The solution could allow us to see the wireless Internet cluster and select the data inside it.

For how long have I used the solution?

I have been using Sysdig Secure as a partner for two months.

What do I think about the scalability of the solution?

There was an error. In the beginning, we couldn't connect with some other AWS account, we have to open a case to the support.

I rate the solution’s scalability a seven out of ten.

How are customer service and support?

We have a direct contact with the support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is not easy. We have to connect the AWS account to Sysdig Secure.

What other advice do I have?

Sysdig Secure is a good tool for understanding and monitoring the security cluster.

Overall, I rate the solution an eight-point five out of ten.


    Mario Simko

A solution provides security across the life cycle for containers, Kubernetes and cloud services

  • December 14, 2023
  • Review from a verified AWS customer

What is our primary use case?

We employ SQL for vulnerability scanning, compliance scanning, security intrusion detection, and drift detection.

What is most valuable?

We appreciate this feature, especially when combined with CD monitoring. The implementation of requested features has been remarkable, such as scanning for compliance in CRM processes for the US government. We heavily rely on this feature to assess compliance with federal requirements.

What needs improvement?

Perhaps, it could support more custom implementations, as our company utilizes custom implementations rather than standard ones. Configuring it requires a deep understanding and adjustment to our specific needs, which took some time. Other than that, I'm unsure about potential improvements.

We were considering the possibility of compartmentalizing their tools. Currently, in Sysdig Secure, they bundle multiple features, and we are unable to use them individually. For instance, if we only need compliance scanning, we have to deploy the entire secure package. This is because of the way their agent functions, but I can't delve into more details.

For how long have I used the solution?

I have been using Sysdig Secure for the past 4 to 5 years.

What do I think about the stability of the solution?

Currently, I would rate it around nine to ten. In the past, it was approximately five to six. There have been significant improvements in the last two weeks.

What do I think about the scalability of the solution?

It heavily depends on the features used. We've encountered some bottlenecks due to the architecture of the agent, but I can't elaborate. Other than that, we're using Kubernetes with over thirty thousand services on the masters, and it can handle all of them. Scalability is generally good, unless dealing with specific workloads that pose challenges, but I can't provide details.

How are customer service and support?

We regularly reach out to them with any questions, even minor ones, as that's the support they offer us. I'm not sure if we're considered a valuable customer or if this level of support is standard for everyone, but they always encourage us to ask about anything. So, we frequently ask questions, even simple ones like constructing a proper query from their perspective, and they assist us with these tasks.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We consistently explore new solutions through proof of concept to assess if there's anything that could potentially replace or offer superior features. Thus far, we haven't come across anything that comprehensively covers all the features Sysdig Secure has, while also maintaining the same level of support and documentation.

How was the initial setup?

Initially, it was challenging. The documentation was insufficient, but over the years, there has been significant improvement. They now offer comprehensive, step-by-step documentation, including Helm Charts, making deployment, especially for those using Helm, quite straightforward in my opinion.We initially began with on-premises deployment but later transitioned to the cloud due to engineering resource constraints, finding it more manageable to handle.

The on-premises deployment took a few days, given its complexity. Now, deploying upgrades or similar tasks takes a maximum of two hours, including testing.

What's my experience with pricing, setup cost, and licensing?

In comparison to other cloud solutions, it's reasonably priced. However, when compared to in-house built open-source projects, it might be considered somewhat costly. The cost depends on whether someone sees the support provided by Sysdig as an advantage or if it's deemed unnecessary. Personally, I find the support to be excellent and consider it a good value.

What other advice do I have?

I would offer the same advice to anyone considering a new product—always compare and weigh the pros and cons based on your specific use case. Overall, I would rate it 8 out of 10.


    Siddharthen A.

Great Product for CNAPP and CSPM/CIEM

  • August 23, 2023
  • Review provided by G2

What do you like best about the product?
Runtime security for both images and hosts.
Scheduled reporting for all runtime assets.
What do you dislike about the product?
In-use function is not available with the new scanning engine while using non-kubernetes cluster.
What problems is the product solving and how is that benefiting you?
Host scanning of EC2 instances in AWS and image scanning in AWS plus onprem. Helping us remediate vulnerabilities found.


    Computer Software

Sysdig Secure: Cutting edge container security solution

  • August 09, 2023
  • Review provided by G2

What do you like best about the product?
Sysdig Secure impresses with its comprehensive approach to security. Real-time threat detection, container visibility, and cloud integration are remarkable. Its seamless automation and forensics empower swift responses. A top choice for modern, dynamic environments.
What do you dislike about the product?
Sysdig Secure's interface can be overwhelming due to its myriad of features, leading to steep learning curve. Navigating through its complex options and settings can be daunting for newcomers, hindering quick and intuitive threat analysis and response.
What problems is the product solving and how is that benefiting you?
Sysdig secure addresses critical security challenges in modern IT environments. By providing deep visibility and real-time monitoring of containerized applications and infrastructure, it helps identify vulnerabilities, detect threats, and ensure compliance. This proactive approach enhances overall security posture, minimizes risks, and streamlines incident response. As a user, I benefit from reduced exposure to cyber threats, quicker threat detection, simplified compliance adherence, and increased confidence in my system's integrity.


    reviewer2173353

Improved our resolution time, has a nice log monitor, and the pricing is okay

  • May 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are a cloud provider, and we use the solution to collate some issues in our environment.

How has it helped my organization?

The solution has improved the resolution time. We can detect any issue in the syslogs more quickly.

What is most valuable?

The log monitor is the most valuable feature.

What needs improvement?

I tested the solution, however, I haven't put my hands on it too much and haven't seen any issues so far.

The dashboard could be more simple and show the more important issues that are detected first. We'd like to be able to set it up so more important issues show up more prominently in the dashboard.

For how long have I used the solution?

I have been using this solution for six to twelve months.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

We have not tested the scalability. This is my first deployment.

How are customer service and support?

Our technicians do not often ask for support, however, the support is okay. The questions they asked were handled responsively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used an open source solution. This is the first solution we have used for this kind of work. We are using syslog-ng with Sysdig, and I am comparing them both.

How was the initial setup?

The solution was easy to deploy and easy to use. The technicians found that it was not too difficult to use.

The initial setup was not complex. It's easy.

What about the implementation team?

I handled the deployment on my own.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. I need the cheapest price. However, the pricing I've seen is okay.

Which other solutions did I evaluate?

I did not evaluate any other options. I plan on testing more options next year.

What other advice do I have?

It hasn't necessarily freed up time for me. I haven't noted any time to value yet.

It's a good solution and better than the open source option I tested. I need more time to test and clarify the solution. While it is okay, I expect more from it. I'd like to have something that is out of the box.

I'd rate the solution an eight out of ten.