LiongardIQ
LiongardReviews from AWS customer
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Turns IT Glue into a library, great customer support
What do you like best about the product?
Ability to quickly look up systems requiring support, quickly isolating what when wrong and how to fix
Extremely good customer support. Have helped build custom metrics for reports and alerts.
Drastically cuts down on onboarding and ticket resolution time
Change documentation helps quickly ID what went wrong
Periodic reports give customers great insight into what service you're providing and where to make next upgrades/lifecycle management
Extremely good customer support. Have helped build custom metrics for reports and alerts.
Drastically cuts down on onboarding and ticket resolution time
Change documentation helps quickly ID what went wrong
Periodic reports give customers great insight into what service you're providing and where to make next upgrades/lifecycle management
What do you dislike about the product?
Charging extra for more endpoint inspectors on top of per client cost
Some inspectors/agents can be troublesome/time consuming to configure and keep running, especially older systems
Lack of integration with Threatlocker/Whitelisting software
Could definitely be better at providing better install scripts for major RMM tools like Ninja
Some inspectors/agents can be troublesome/time consuming to configure and keep running, especially older systems
Lack of integration with Threatlocker/Whitelisting software
Could definitely be better at providing better install scripts for major RMM tools like Ninja
What problems is the product solving and how is that benefiting you?
IT Documentation of all assets, clients, network infrastructure
Faster onboarding of new clients and their inventory
Change management and documentation
Asset management and inventory
Faster onboarding of new clients and their inventory
Change management and documentation
Asset management and inventory
It is a unified MSPs with great advantages.
What do you like best about the product?
I can say that it has a large proportion of tools and advantages that unify the work and make security decisions according to the same report across various departments.
We can use the program to diagnose networks and programs in all departments of the company, everything that has to do with web security, we can even apply orders after the collected data to formulate graphs that are easy to understand with other programs.
We can use the program to diagnose networks and programs in all departments of the company, everything that has to do with web security, we can even apply orders after the collected data to formulate graphs that are easy to understand with other programs.
What do you dislike about the product?
It is very necessary to be able to open tickets to generate the implementation, this is somewhat slow and unpleasant when starting work with the program, it is a limited and distrustful program in this sense where it does not allow the client to generate full control of the installation, it is necessary have engineers for the implementation and on the other hand I can say that it is not very intuitive and you have to have time to become familiar with it.
What problems is the product solving and how is that benefiting you?
Automatic generation of documentation through the data provided by the program, business intelligence, which is what we most definitely concentrate on its use for.
workload is one of our main areas when making decisions, balancing workloads is essential to meet established goals and the program makes this easier to do since we can resolve gaps on time and focus on productivity as always.
workload is one of our main areas when making decisions, balancing workloads is essential to meet established goals and the program makes this easier to do since we can resolve gaps on time and focus on productivity as always.
Connections to everything
What do you like best about the product?
The connection into the majority of our tool stack across multiple vendors is extremely helpful
What do you dislike about the product?
Current integration limitations are holding this tool back from being a top tier for us.
What problems is the product solving and how is that benefiting you?
Liongard is actively solving a portion of our automated documentation, additional monitoring and alerting capabilities, and billable user counts
Essential tool for all MSPs
What do you like best about the product?
Liongard is critical component for automated documentation and change detection/alerts across multiple platforms. They have a significant scope of inspectors that covers PSA, RMM, Security tools, major networking brands, and the full 365 stack. The historical time to show snapshots of previous configuration states is absolutely essential.
What do you dislike about the product?
Not that I dislike this aspect, but more of an FYI. Do not rely on LionGard to provide real-time alerts. Inspectors can only run as often as 8 hours. This is not the same as a 24/7 SOC.
What problems is the product solving and how is that benefiting you?
LionGard fills a gap in the MSP space between RMM, live network monitoring/discovery, and manual documentation.
Great product for network visibility and change tracking.
What do you like best about the product?
Support is always available. The interface is fairly intuitive.
What do you dislike about the product?
Documentation can be confusing. Interface is not intuitive enough.
What problems is the product solving and how is that benefiting you?
Microsoft scanning requires too much preparation to do in the tennant.
One of the best tools I've ever used!
What do you like best about the product?
The idea of having all your information in one place has no price. They are adding new inspectors almost every month, which gives you more visibility and better information about your clients. Their monthly meetings are a good resource because they not only show the highlights of the latest releases but they show you what they will release next month.
What do you dislike about the product?
Sometimes support doesn't reply quickly with the final solutions, and you need to wait until the development team gets involved. Other than that, I have no other dislikes about the product.
What problems is the product solving and how is that benefiting you?
We are solving visibility problems and also documentation issues. Benefits are the ones you get when you have a daily snapshot of your client's information, and you can see what changed.
Recommendations to others considering the product:
Go ahead and try the product!
Hedge Against the Human Element
What do you like best about the product?
Liongard has several upsides in our workflow. The primary usage is change tracking and automated documentation, which works exceptionally well with their supported integrations. Between auto and manual discovery, we can map out just about every part of a small business network, and not only have that data our finger tips, but synchronized with our PSA and Documentation platforms. The data is always available, and the change tracking has allowed us to catch mistakes made by both employees and customer misunderstandings. The reporting and alerting components are just icing on the documentation cake. Where we used to have to rely on a variety of workflows among different platforms, Roar has been able to replace many of those functions, giving us a single pane for managing alerting templates. The robot really does all the work, and while we still need humans to connect inspectors, we no longer have to wonder if the documentation is current. With their ability to sync to many MSP tools, Roar is a platform agnostic solution for the ubiquitous problem of making sure documentation is up to date.
What do you dislike about the product?
I dislike that I cannot fully displace staff with the robot. I'm waiting for a day that Roar can fully onboard an environment from A to Z without human involvement, but alas, that's not likely to happen.
What problems is the product solving and how is that benefiting you?
Personally, I have use Roar to review ticket completion and to confirm offboarding processes being followed. Many customers are sensitive to SaaS consumption billing such as O365 licenses, and I am able to use Roar to correlate data from the time a ticket was worked to the time an inspector was run, and confirm if our techs have actually been removing and disabling licenses when offboarding employees. From a tech perspective, there is a high level of value in firewall and switch change tracking. When a customer calls in to say something is not working and asks what changed, I can look at a device changelog and know exactly what changed, as well as what didn't. The data is priceless.
Awesome product with AMAZING support and developer engagement!
What do you like best about the product?
Liongard is easy to deploy and to add inspectors for data gathering and continued monitoring and flexible asset documentation
What do you dislike about the product?
It can be a little overwhelming with all the features and inspectors available
What problems is the product solving and how is that benefiting you?
Day-to-day documentation is always up-to-date on many systems due to IT Glue integration
Liongard - Reporting, Documentation, Visibility and so much more!
What do you like best about the product?
Liongard continues to exceed expectations. The ability to collect data from multiple systems and bring them into a single portal has significantly reduced troubleshooting and billing time. I'm able to get a very clear view of all business sytems.
What do you dislike about the product?
No dislikes at this point. Liongard has been very transparent about any pricing changes or how things function.
What problems is the product solving and how is that benefiting you?
Liongard is able to connect multiple sources of data, which helps understand coverage, service issues, and a better understanding of our customer environments. This ability saved us money in licensing fees and found many billing errors.
The onboard was amazing. The documentation is the best I have ever used.
What do you like best about the product?
I don't have to call for assistance when using the documentation provided. Getting some of the services and devices connected can be a real time consumer.
What do you dislike about the product?
I don't currently have any dislikes. The software functions well in our environment.
What problems is the product solving and how is that benefiting you?
Access to what happened. It's the benefit I was looking for and it delivers.
Recommendations to others considering the product:
Stop wasting time and do it. You will find new ways all the time that it adds efficiency to your service delivery.
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