LiongardIQ
LiongardReviews from AWS customer
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Liongard Roar is the best product of its kind out there
What do you like best about the product?
Ease of use & configuration, stellar support & sheer value!
What do you dislike about the product?
The enhanced inspector pricing could be better, and the Windows inspector misses out on many obvious data points that one would expect to see in this type of product.
What problems is the product solving and how is that benefiting you?
Augmentation of existing Business Intelligence and Sales workflows to help drive value, increase MR and identify opportunities
Liongard is super useful!
What do you like best about the product?
Liongard has an easy to use UI, great documentation at their website, and makes it easy to find highly-valuable data FAST! It's easy to onboard users into the system and implement it into any environment. Change detection makes keeping an eye on customer environments very easy and the Reporting has helped us out plenty of times. Liongard is a great product!
What do you dislike about the product?
There's not much to dislike with Liongard. Preventing users from seeing all of the data in the platform can be a little burdonsome but other than that Liongard is great!
What problems is the product solving and how is that benefiting you?
We're able to detect changes in our customer environments easier. We're also saving money by keeping an eye on unnecessary spend thanks to the Metrics feature in Liongard.
Recommendations to others considering the product:
Be sure to use the Liongard System Inspector Summary to save time answering a ton of questions!
Great source of deep dive into client environments
What do you like best about the product?
provides a in-depth look at items that could be a security issue in the future
What do you dislike about the product?
could use a way to disregard certian items from the checks.
What problems is the product solving and how is that benefiting you?
Provides us with a checklist of security items to clear to tighten our security practice.
Liongard is a very easy way to get consistently accurate information about our clients.
What do you like best about the product?
One place to find information about everything.
What do you dislike about the product?
I'd like more inspectors.There are a lot, but more is better!
What problems is the product solving and how is that benefiting you?
Standardizing configuration and setup across our client base.
Recommendations to others considering the product:
It has a ton of information. More under the surface than it even looks like.
Automated documentation that comes with automated annoyances
What do you like best about the product?
Liongard's Discovery function is great and offers a lot of features, all from inventorying devices with a few mouse clicks to finding systems that were previously unknown in new client's systems. Once Liongard discovers a system, or the system was manually inventoried, it will keep changes and alerts for at least 365 days for a fair amount of auditing and retention depending on the system, it's metrics, and what the Liongard agent retrieves. The Alert Templates in conjunction with it's Actionable Alerts feature is a great way to alert on system issues and assist a department or company in maintaining it's infrastructure by integrating with ticketing systems., t
What do you dislike about the product?
The integration with larger ticketing systems makes doing work from a "single pane of glass" unreliable and oxymoronic to Liongard's concept of "automated documentation". Changes made in the ticketing system don't write back to Liongard and when priorities are changed in the ticketing system, they're overwritten by Liongard the next time the scan takes place which causes mass confusion to technicians in our industry. Support is very hit-or-miss when it comes to providing technical assistance, as the only method of support is chat functionalty and the chats close automatically after a specified time period along with our expierience of being told different information for the same problem/request. If an open chat (case) is left unattended, there is no follow up and the case is closed.
What problems is the product solving and how is that benefiting you?
We've solved a lack of our technicians updating changes as well as we've included Liongard's system as a reactive change-control process so we have auditing of when a technician changes a system or when an unauthorized change may have occurred. This has also helped us identify when a client of ours adds a system to their environment unbeknownst to their IT department because the system is (often, but not always) identified during discovery scans.
Recommendations to others considering the product:
Liongard is a fantastic product and a reliable source of documentation of your systems if you're interested in research and development of your own issues you find with the Liongard system.
Liongard Is Amazing
What do you like best about the product?
I like the structured design of the data. They do an excellent job of retrieving the data from various disparate systems and organizing it into something understandable. Their alerting is extremely powerful and is customizable so we can get alerts on basically anything that Liongard can detect.
What do you dislike about the product?
Some of the Inspectors they provide don't always work 100% with every system. In particular, their HP ProCurve Inspector is still in Preview status, meaning it's out of Beta stage already. Yet it has issues with quite a few of our HP ProCurve switches and refuses to connect successfully and retrieve the switch configuration information. Their help documents don't specify a particular version of switch that is supported, and I know for a fact the SSH connection and commands work exactly like all the other HP switches that do work in Liongard.
The alerting system is a bit difficult to comprehend and setup correctly.
The alerting system is a bit difficult to comprehend and setup correctly.
What problems is the product solving and how is that benefiting you?
We had relied on email alerting in various systems, but as we grew it was becoming cumbersome to manage. And any changes to our policies had to be manually verified for each client. With Liongard, we can reduce our email alerting and instead rely on Liongard to pull that information daily and alert us if necessary. Any policy change we make in the future gets updated into Liongard and suddenly it applies to all our clients immediately. The time savings and accuracy of information is amazing.
Recommendations to others considering the product:
Sign up for the trial and take time setting it up. They make it sound super easy, and even though it is, it takes a lot of thought and effort to setup it up properly to be useful.
Liongard
What do you like best about the product?
Tracking of changes to system configurations.
What do you dislike about the product?
I think the report writer could be easier to use.
What problems is the product solving and how is that benefiting you?
Auto document my client's environments.
Recommendations to others considering the product:
Yes, I would recommend the product to other MSPs.
Great Insights
What do you like best about the product?
I like to see in once place all the managed assets of each client of mine. I'm able to get an accounting of licenses and alerts of changes that might be concerning.
What do you dislike about the product?
I dislike how I can't seem to close tickets. Probably a learning curve on my part but I can't get rid of the tickets or alerts, just change their status.
What problems is the product solving and how is that benefiting you?
I'm finding things that need resolution where before I had no visibility
Great Product
What do you like best about the product?
I liked the functionality and the vast integrations that are associated with the application.
What do you dislike about the product?
Sometimes it is hard to find what you are looking for in the way of reporting for integrations and tuning the alerts otherwise you get inundated with them.
What problems is the product solving and how is that benefiting you?
The problems that we are solving with Liongard is that vast amount of information that we are not aware of. Liongard takes care of that in a great way. Everything from IP ranges to domain information in one place, if anything changes for whatever reason you get alerts about it. We found that it was handy to be able to track when configuration changes happened and why.
Helping to complete our stack.
What do you like best about the product?
I like how Liogard helps to find data we would not see otherwise. Support staff are rock stars. And my Sales person is always there for me as a advocate.
What do you dislike about the product?
Sometimes it's challenging to set up external sources of data. This can lead to a bit of frustration. The documentation seems to be a little lacking. But they make up for it in the support.
What problems is the product solving and how is that benefiting you?
I was looking to get a dashboard of active data points to monitor. It has worked quite well for us.
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