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Reviews from AWS customer

25 AWS reviews

External reviews

231 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Mattia De Lillo

Unified security fabric has enabled centralized control and has simplified multi-site protection

  • December 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

I mainly use Fortinet FortiGate to implement it as a perimetral firewall solution because Fortinet FortiGate are next-generation firewalls. I use it to protect internal network customers and configure remote access, firewall policies, internal access websites, web filtering solutions, IPS, and IDS configurations.

I implemented it approximately one year ago in an Italian manufacturer producer. My perspective on the effectiveness of the unified SASE in providing consistent security policies across multiple locations is that it is very similar to Fortinet FortiGate, so if you know how to manage Fortinet FortiGate firewalls, it is easier and very easy to implement and configure FortiSASE.

For Fortinet FortiGate, it is very easy because it is very near to zero-touch provisioning. You need to install the box and if we speak about hardware appliances, you just need to install the boxes on the infrastructure and connect the cables to connect Fortinet FortiGate firewalls to the internet routers or MPLS routers, and configure basically the main IP address to have the connectivity. Next, you configure policy firewalls and it is very easy and very fast.

You can implement Fortinet FortiGate for small, medium, and large enterprise because it is very suitable for small and medium enterprise. For one to five or six firewalls on different branches or different sites, you can manage it manually and independently. But if you need to scale or have a large enterprise deployment, you can manage all Fortinet FortiGates directly in one panel with the FortiManager solution. There is a dedicated orchestrator delivered by Fortinet in hardware or VM solution, and with FortiManager you can manage all Fortinet FortiGates in one platform. For example, two years ago, I used to manage around 500 Fortinet FortiGates with FortiManager. It is very scalable with the correct solution and the other things you need to manage large deployments.

What is most valuable?

What I appreciate the most about Fortinet FortiGate is that it has a very large integration using Fabric, which they call Fabric Connectors. With Fortinet FortiGate firewalls, you can manage not only the perimetral firewalls but also all the internal infrastructure. For example, you can connect access points of Fortinet for wireless and Wi-Fi and manage them directly on Fortinet FortiGate. The same applies for switches and other Fortinet appliances that can be managed directly from one single dashboard.

What needs improvement?

Fortinet has developed the firmware for Fortinet FortiGate extensively. They change the operating system continuously and very often. Sometimes they introduce many features or new features or change the commands or the method you need to use to implement something or some configuration. The fact is if you develop always or very often the firmware, you need to study every release to see if there is a new feature or something changed. Sometimes it is difficult to remain aligned with the new firmware and the features.

You need to maintain alignment with Fortinet FortiGate. For example, in Europe, we have many policies and regulations, so you need to check, tune, and configure your firewall in the correct manner and maintain alignment with the policy of the European Union. You need to always check, improve, and maintain the firmware of Fortinet FortiGate up to date.

For how long have I used the solution?

I have been using Fortinet FortiGate for seven to eight years.

What do I think about the stability of the solution?

Sometimes I experience stability issues, but sometimes they are related to hardware not functioning properly or related to a software bug. Sometimes I have encountered this type of situation using Fortinet FortiGate. But in those specific cases, I opened a ticket and worked directly with Fortinet to resolve the issue for the customer.

How are customer service and support?

I have worked with the technical assistance of Fortinet for my seven to eight years of career with Fortinet, and I have opened tickets with different departments of the TAC. For example, the FortiSASE team is very effective. If you open a ticket, you have very good engineers to interact with, and they help in a correct manner. The flow is very clear to understand and resolve the issue. The only problem I have encountered in the last years with Fortinet is that if you open a support ticket for the main solution of Fortinet, for example, Fortinet FortiGate, FortiManager, or FortiAnalyzer, the support is not delivered directly from Fortinet but from partners of Fortinet. If you need to speak directly with the main core solution of Fortinet and you open a ticket, initially you are followed by a partner of Fortinet. But if you escalate to a more specific support, next you can go through a real Fortinet engineer. But sometimes this step extends the duration of the ticket and the analysis. I would give a score of 7.5 to 8 for the support of Fortinet FortiGate.

How would you rate customer service and support?

Positive

How was the initial setup?

The first time that I deployed Fortinet FortiGate depends on the size of the customer. For a small to medium customer, I think three days for the initial setup and to configure some firewall rules is appropriate.

What about the implementation team?

If you are a junior network engineer, you need to be followed by a middle or senior engineer in the backend that helps the junior to implement and test the solution. But for a middle or senior engineer, one person is adequate for deploying Fortinet FortiGate.

What's my experience with pricing, setup cost, and licensing?

I do not follow the finance perspective directly, but what I know about Fortinet FortiGate pricing is that it is very affordable compared to, for example, Palo Alto Networks. I have observed that some people see and speak about the price of the Fortinet solution as very convenient.

What other advice do I have?

I am a system integrator in Italy. Previously, until three months ago, I worked for one of the main partners in Italy called Maticmind SPA. Now I work for another system integrator, and we are a lower partnership, but we manage and install Fortinet FortiGate appliances for our customers. My overall review rating for this product is 8 out of 10.


    Dhiren

Centralized policies have simplified branch security while low-cost deployment protects SMEs

  • December 08, 2025
  • Review provided by PeerSpot

What is our primary use case?

Fortinet FortiGate is commonly used by many customers in my region requiring a low-cost and better solution. Fortinet offers antivirus, next-generation antivirus feeds, DLP, application control, URL filtering, and IPsec VPN. These are the common use cases that many customers use, including IPsec, SSL VPN, URL filtering, DNS filtering, video filtering, and application filtering.

What is most valuable?

A useful feature of Fortinet FortiGate is its firewall capability because when I create and implement a rule, it is simple to execute. I just need to select the incoming interface, outgoing interface, and apply the source and destination, and that is all. This is the simplest way to implement the policy, and I can easily create a simple rule in this manner, which I consider one of the best features in Fortinet FortiGate.

When considering the effectiveness of Fortinet Unified SASE in providing consistent security policies across multiple locations, I find there is a very good positive response from many customers and from my side as well, as it provides centralized, verified policy creation. For many locations, I can create a simple policy from a centralized location without any difficulty, simply by putting one Fortinet FortiGate in the branch and creating a central policy from my head office.

What needs improvement?

I would like to improve the application filter aspect of Fortinet FortiGate, similar to other solutions that offer a simple click to select categories. If I do not want to block an entire category, there should be a provision to just enter the website or application, which I believe would be a beneficial improvement.

Regarding how stable and reliable Fortinet FortiGate is, I find it reliable as far as the rule implementation is concerned, and I can rely on the simple way of creating the rule. However, one feature that I cannot rely on is the application filter, which requires tedious steps compared to other solutions like Check Point and Palo Alto, where creating the application filter rule is simpler. In Fortinet FortiGate, I need to create and edit the profile and add websites according to my list, making it a bit cumbersome.

For how long have I used the solution?

For around two years I have been working with Fortinet FortiGate as a partner, and I have deployed the Fortinet FortiGate firewall at more than twelve to thirteen customer locations.

What do I think about the stability of the solution?

In general, I think that Fortinet FortiGate is mostly used by small to medium enterprises, as it offers a low-budget option for security. Fortinet is the best choice for small enterprises because it provides security as per their requirement and comes under their budget, making the pricing very acceptable for medium-level and small-level enterprise customers.

What do I think about the scalability of the solution?

My experience with the initial setup and deployment of Fortinet FortiGate is that it is very easy, as I just need to open the box and power on the appliance. I can register the appliance on a portal from the firmware, and within half a day, I can make Fortinet FortiGate live in any office setup with a simple policy.

How are customer service and support?

When rating the technical support from Fortinet, I can say that I am personally not happy with it, so I would rate it at a six out of ten.

My frustrations with the technical support come from the need to log a ticket for issues with Fortinet firewalls and FortiSwitches, as I have to create separate tickets for each, which increases my workload and delays issue resolution since I must manage multiple tickets for the same problem.

How would you rate customer service and support?

Positive

How was the initial setup?

I have integrated SD-WAN capabilities with Fortinet FortiGate when multiple customers have two ISPs, as it provides ISP redundancy failover with simple configuration. I have integrated with SD-WAN as well.

Which other solutions did I evaluate?

Comparing Fortinet FortiGate with similar tools in the firewall area, I find that Fortinet FortiGate does better in pricing for small to medium businesses, as they offer a good deal compared to other OEMs.

What other advice do I have?

The last time I worked with Fortinet FortiGate was two to three days ago when I assisted a customer in migrating from Check Point to Fortinet.

I have not worked on a Fortinet FortiGate data center solution currently, as I have mostly deployed for medium branches and small offices.

These are all the improvements that I would like to suggest for Fortinet FortiGate.

My customers usually prefer deployment on-premises for Fortinet FortiGate.

My experience with integrating Fortinet FortiGate with third-party tools involves LDAP, which integrates very easily by entering the LDAP ID, username, password, and port number, making the experience fairly good.

I would rate this review an eight out of ten.


    Erik Cheng

Unified security has improved border protection, boosted SD-WAN performance, and simplified VPNs

  • December 04, 2025
  • Review provided by PeerSpot

What is our primary use case?

My clients use Fortinet FortiGate in the boundary and border gateway as a border firewall, positioned between the internet and the company. We also use it for VPN and IPsec VPN to connect remote office sites. Additionally, I have a use case for MES in high technology where it blocks malware in machines such as those used for producing semiconductors.

I have used Fortinet FortiGate's data center solution, specifically the FortiGuard service, which is included in every Fortinet FortiGate deployment. In the data center, we use Fortinet FortiGate to block server farms from the internal LAN due to its performance, which is higher than other products. We consistently use it in server farm environments.

What is most valuable?

The best feature of Fortinet FortiGate is its SD-WAN capability, which is included and differs from other products that require an additional license.

With SD-WAN capabilities, I notice a significant impact on network performance. The E series offers good performance, double that of the D series. If a new series is released, it always performs well. For example, if my customer uses the 200D model, the new 100E model can serve as an upgrade.

My experience in integrating SD-WAN capabilities with Fortinet FortiGate indicates that the integration is not difficult. We simply incorporate user ID and user account, and we have not encountered other challenges.

The main benefits that my customers see from Fortinet FortiGate include low cost and the integration of switches, APs, and Fortinet FortiGate, which reduces management overhead.

What needs improvement?

I have not used the Unified SASE capabilities in Fortinet FortiGate.

I do not have the AI or ML enhanced FortiGuard with machine learning or AI.

My impression of the dynamic segmentation feature in Fortinet FortiGate is that while some customers use it, I believe it is not granular enough. It can separate VLANs, but it cannot separate individual users. We use it with FortiSwitch or AP to expand Fortinet FortiGate ports to every switch port.

Regarding stability, I have experienced performance issues with Fortinet FortiGate. Sometimes it does not work correctly in certain situations, such as DNS or URL categories, where it might block incorrectly.

When it comes to scalability, I find Fortinet FortiGate somewhat scalable, but not highly scalable because we usually replace it. We always buy a larger model to replace the old one. For better scalability, Check Point performs best as it offers products that allow for adding more firewalls to expand performance or bandwidth.

In assessing the performance of the hardware-assisted DDoS protection in Fortinet FortiGate, I think it does not work effectively in critical events, as DDoS protection is challenging due to the number of attackers.

In the future, I would like to see improvements with Fortinet FortiGate, especially as all firewalls emphasize AI or machine learning. I do not see significant use of AI in Fortinet FortiGate, whereas I can see how AI improves functionality in Palo Alto.

For how long have I used the solution?

I have been working with Fortinet FortiGate for approximately twenty years.

What do I think about the stability of the solution?

Regarding stability, I have experienced performance issues with Fortinet FortiGate. Sometimes it does not work correctly in certain situations, such as DNS or URL categories, where it might block incorrectly.

What do I think about the scalability of the solution?

When it comes to scalability, I find Fortinet FortiGate somewhat scalable, but not highly scalable because we usually replace it. We always buy a larger model to replace the old one. For better scalability, Check Point performs best as it offers products that allow for adding more firewalls to expand performance or bandwidth.

How are customer service and support?

I would evaluate Fortinet's customer service and technical support teams with a rating of nine.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I mainly work with firewalls from Palo Alto Networks.

Apart from Palo Alto, I have worked with Check Point, but I used it very minimally.

How was the initial setup?

The initial setup of Fortinet FortiGate is not difficult for me.

What about the implementation team?

I have a business relationship with Fortinet as a reseller and system integrator.

What was our ROI?

I am aware of investment regarding ROI, but I need clarification on what type of investment you mean. The cost is the main concern of my customers, and Fortinet FortiGate offers the future we need.

What other advice do I have?

I use Fortinet FortiGate primarily as a physical appliance; the VM deployment is minimal. My impression of the dynamic segmentation feature in Fortinet FortiGate is that while some customers use it, I believe it is not granular enough. It can separate VLANs, but it cannot separate individual users. We use it with FortiSwitch or AP to expand Fortinet FortiGate ports to every switch port.

Regarding stability, I have experienced performance issues with Fortinet FortiGate. Sometimes it does not work correctly in certain situations, such as DNS or URL categories, where it might block incorrectly.

In assessing the performance of the hardware-assisted DDoS protection in Fortinet FortiGate, I think it does not work effectively in critical events, as DDoS protection is challenging due to the number of attackers.

My clients use Fortinet FortiGate in the boundary and border gateway as a border firewall, positioned between the internet and the company. We also use it for VPN and IPsec VPN to connect remote office sites. Additionally, I have a use case for MES in high technology where it blocks malware in machines such as those used for producing semiconductors.

In the future, I would like to see improvements with Fortinet FortiGate, especially as all firewalls emphasize AI or machine learning. I do not see significant use of AI in Fortinet FortiGate, whereas I can see how AI improves functionality in Palo Alto.

I mainly work with firewalls from Palo Alto Networks.

Apart from Palo Alto, I have worked with Check Point, but I used it very minimally. I would rate this review with an overall score of nine.


    Shane Maxson

Centralized security has simplified remote site protection and reduced staffing needs

  • December 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Fortinet FortiGate is for VPN and its appliances and for securing all of our remote locations.

A specific example of how I use Fortinet FortiGate to secure my remote locations is that we set rules on each of our locations about what traffic can and cannot go in, so we can allow certain connections for our partners such as Frontiers.

What is most valuable?

The best features Fortinet FortiGate offers are the built-in security functions, which I think are very nice.

We find the built-in security functions most valuable in Fortinet FortiGate, particularly web filtering, as it is all hands-on. Web filtering is our standout feature, and I don't want to add anything else about the features.

Fortinet FortiGate has positively impacted my organization by centralizing the way to access all of our network firewalls.

What needs improvement?

I wish Fortinet FortiGate's UI updates would be done in a more simplified way to improve it.

I choose nine for my rating because I think there's always room for improvement, and I think some of the things in the UI need to be adjusted so they're a little bit more simplified and not overcomplicated.

For how long have I used the solution?

I have been using Fortinet FortiGate for at least three and a half, maybe four years now.

What do I think about the stability of the solution?

In my experience, Fortinet FortiGate is very stable, and it has been quite consistent during times of downtime.

What do I think about the scalability of the solution?

Fortinet FortiGate's scalability has been keeping up well with my organization's growth or changes, as each location gets larger and we feel the need to put a Fortinet FortiGate in each one.

How are customer service and support?

We have had to reach out multiple times to Fortinet engineers for customer support, and it has been great every time; they always seem to get to the bottom of it within one to two calls.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We did use a different solution before Fortinet FortiGate, but it has been so long that I cannot remember who it was; it may have been Palo Alto.

What was our ROI?

I believe we have seen a return on investment in terms of fewer employees needed, but otherwise, it is outside of my scope.

What's my experience with pricing, setup cost, and licensing?

I was not directly involved in the pricing, setup cost, and licensing for Fortinet FortiGate.

Which other solutions did I evaluate?

We did consider other options before choosing Fortinet FortiGate, but it was a straightforward decision, and I am not quite sure what the other options were.

What other advice do I have?

I do not have anything that is unique to us about how we use Fortinet FortiGate in our setup.

We do not utilize Fortinet FortiGate's data center solution, and we do not feel the need to consider AI and ML enhanced FortiGuard services within Fortinet FortiGate.

I would advise others looking into using Fortinet FortiGate to make sure that they get their configurations right from the start, as that means they have less of a need to get support involved. I would rate this product a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2783385

Secure connectivity has improved branch-to-cloud protection and supports future-ready defenses

  • December 01, 2025
  • Review provided by PeerSpot

What is our primary use case?

I have experience working with Cisco, Catalyst SD-WAN, Fortinet FortiGate, and Juniper technologies. We have a multi-range of vendors including Cisco, Juniper, VMware, and Palo Alto. We use Palo Alto firewall and Fortinet FortiGate firewall for wireless security and network security, including proxy and next-generation capabilities.

Most vendors are providing almost the same functionalities in terms of firewalls. Palo Alto, Fortinet, and Juniper are all offering similar capabilities, but they have a wide range of services or products such as SD-WAN and SASE. Currently, we are a big enterprise and one of our products is Fortinet FortiGate.

What is most valuable?

Fortinet FortiGate has reasonable pricing and is easy to operate. It is efficient and represents the future for security, including cloud security and branch-to-cloud security.

We have threat intelligence detection, response, and action capabilities. Fortinet FortiGate products are stable, and they offer a wide range of security capabilities.

What needs improvement?

We did not use Fortinet SASE, and I do not remember if our data center team utilizes it. Currently, I think Fortinet should enable more cloud, virtual, or unified solutions. One point against them is that their solution lacks a unified approach. Sometimes the licensing is not clear, and when you purchase a product, you find that you need certain licenses or additional products. There is not one comprehensive solution.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Fortinet FortiGate is stable. We have been using it for three years and did not face any stability issues.

What do I think about the scalability of the solution?

We have been using Fortinet FortiGate for three years and did not face any scalability issues.

How are customer service and support?

I do not have good visibility about Fortinet FortiGate's tech support because it is similar to other vendors. There is tech support available, and if there is an operational issue, the operations team opens a ticket with tech support.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We work with local companies and local partners. Both the vendor and official channels work with local partners for implementation.

How was the initial setup?

I do not remember there being challenges or complexity in the deployment of Fortinet FortiGate.

What about the implementation team?

We work with local companies and local partners. Both the vendor and official channels coordinate with local partners.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate's price is reasonable compared with other vendors.

Which other solutions did I evaluate?

Fortinet FortiGate is in a good position. In Gartner, they are leaders, but they may come after Palo Alto and are better than Cisco in the firewall field.

What other advice do I have?

We are deploying micro-segmentation technology and methodology in our cloud and private cloud deployment. I can assess that Fortinet FortiGate is good overall. My review rating for this product is eight out of ten.


    Jesutofunmi Ajekola

Unified security has improved perimeter protection and optimized multi-link WAN performance for cloud workloads

  • November 28, 2025
  • Review provided by PeerSpot

What is our primary use case?

Fortinet FortiGate serves as our perimeter network firewall for our internal needs, and we also use SD-WAN to combine several internet service providers. I have experience with integration of SD-WAN capabilities, and I can explain my feedback on this.

What is most valuable?

The impact of SD-WAN on my network performance is clear, and if we speak about Fortinet Unified SASE, it is effective for me. My experience with this unified agent brings some examples to mind.

What needs improvement?

There are some areas for improvement in Fortinet FortiGate, including some small challenges I have faced.

For how long have I used the solution?

I have been using Fortinet FortiGate for about two years.

What do I think about the stability of the solution?

I do not work with Fortinet FortiGate Data Center solution, and in general, Fortinet FortiGate is stable. I never see any crashes or downtime; it performs fine overall, but I wonder if it is also scalable or if there may be some limitations, possibly regarding cost to scale.

What do I think about the scalability of the solution?

I never see any crashes or downtime; it performs fine overall, but I wonder if it is also scalable or if there may be some limitations, possibly regarding cost to scale.

How are customer service and support?

I would give technical support from Fortinet nine points as well, noting that only the licensing model could be a bit improved, and all the rest is fine.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In terms of pricing, the solution is a bit expensive, but I think it was a better option than Checkpoint, which is why I replaced it.

How was the initial setup?

Since implementing Fortinet FortiGate, I have not seen significant changes in ROI, but what I can share about deployment is that Fortinet FortiGate is easy to deploy.

What about the implementation team?

I deploy the solution on the cloud.

What was our ROI?

Since implementing Fortinet FortiGate, I have not seen significant changes in ROI.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, the solution is a bit expensive, but I think it was a better option than Checkpoint, which is why I replaced it.

Which other solutions did I evaluate?

In terms of pricing, the solution is a bit expensive, but I think it was a better option than Checkpoint, which is why I replaced it.

What other advice do I have?

I am working with Fortinet FortiGate as a customer. I purchased the product from Fortinet directly, and if we speak about integration of SD-WAN with Fortinet FortiSASE, it has a positive impact on application performance in my case. For SD-WAN, I am not using it, so I would rate my overall experience with Fortinet FortiGate as nine out of ten points. I don't want to see new features included or new integrations for now.


    GirgisHady

An affordable firewall for security and good network performance

  • September 02, 2025
  • Review provided by PeerSpot

What is our primary use case?

We are using Fortinet FortiGate for the SD-WAN solution between our branches. We also started using Fortinet's access points, wireless solution, and full fabric with switching. We are using many products from Fortinet.

We don't use Fortinet FortiGate for data center solutions; we just use Fortinet FortiGate for perimeter firewalls and wireless and switching.

How has it helped my organization?

The main benefits that Fortinet FortiGate provides is the security of the network.

What is most valuable?

Fortinet FortiGate has many functions, and it is one of the best next-generation firewalls with an affordable cost than other vendors.

Fortinet FortiGate is useful for network performance, and it helps to optimize the links between branches and the applications that are used from the data center to other branches.

The integration between SD-WAN and FortiGate is easy. It accommodates our needs.

What needs improvement?

They can add automation for monitoring and policy optimization on the firewall. I think using AI to do some optimization on the policies would be beneficial, such as providing alerts about policies that haven't been used for a long time or identifying overlapping policies.

For how long have I used the solution?

I have been working with Fortinet FortiGate for at least six to seven years.

What do I think about the stability of the solution?

I would rate the stability of Fortinet FortiGate as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Fortinet FortiGate as eight out of ten.

How are customer service and support?

I would rate technical support from Fortinet as seven out of ten. While there are no issues, there is improvement needed for fast response and clear response from Fortinet's technical support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup for Fortinet FortiGate is very simple.

Which other solutions did I evaluate?

Palo Alto is the main competitor in the market. Fortinet FortiGate provides a simple solution. It is less expensive than Palo Alto and meets our requirements.

We do the exercise from designing and planning with Fortinet FortiGate, and then we purchase through a partner.

What other advice do I have?

My overall rating for Fortinet FortiGate is eight out of ten.


    Anand Ajadhav

Ensures network security with reliable policy management and smooth deployment

  • September 02, 2025
  • Review provided by PeerSpot

What is our primary use case?

Fortinet FortiGate is a perimeter firewall which we are using for protecting our network and for defining policies so that only restricted access is given from outside to serve this purpose.

What is most valuable?

Fortinet FortiGate serves as our perimeter firewall which we utilize for protecting our network and defining policies to ensure only restricted access is given from outside.

What needs improvement?

A disadvantage exists when we are collecting the logs, as it sometimes becomes very difficult to interpret the logs that are generated from the firewall. The main challenge is finding out which IP is generating what kind of traffic.

For how long have I used the solution?

We have been using Fortinet FortiGate for more than 10 years. We started with FGT 60, then moved on to 100, then 300, and currently we are using 501E.

What do I think about the stability of the solution?

It went smoothly and we have found it very useful because we have a redundant internet lease line. It takes care of all our requirements.

What do I think about the scalability of the solution?

We have been informed by Fortinet FortiGate that it has already reached the end of service. It will be supported until next year, so we might procure a new solution. It cannot be scaled, so we will have to replace the box itself.

How are customer service and support?

We have been using Fortinet FortiGate for quite a long time. As mentioned, we have used the last four series, and we found the product to be very stable. We regularly update it when updates are available, and the support has been good so far.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are not using any previous solutions.

How was the initial setup?

The system integrator performed the installation and it went smoothly. My team mentioned it is very easy to do the setup. Since it is software-based rather than hardware-based, and our people are very familiar with the software, the implementation proceeded smoothly.

What about the implementation team?

The system integrator performed the installation.

What was our ROI?

We have received a very good ROI. It has provided significant time savings of almost 20-25%.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable.

Which other solutions did I evaluate?

My team has indicated that Fortinet FortiGate is more simple and secure compared to alternatives.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.


    KhalidMohamed

Reports are easy to read and understand while offering reliable application filtration

  • August 27, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Fortinet FortiGate just for the data center to connect to it. I put Sophos on the internet and FortiGate on the data center.

What is most valuable?

For application filtration, I really appreciate many features of Fortinet FortiGate because it is more reliable, easy to use, and the reports are easy to read and understand. I have integrated Fortinet FortiGate with the database for reading the reports. I can recommend Fortinet FortiGate for enterprise-level because it has many features and solutions, though I would not recommend it for small companies or individual companies.

What needs improvement?

To improve Fortinet FortiGate, I think they need to improve the software and make updates more quickly, rather than taking a long time to update the software or firmware.

For how long have I used the solution?

I have been working with Fortinet FortiGate for approximately four to five years.

What do I think about the stability of the solution?

I would rate the stability of Fortinet FortiGate a ten out of ten, with ten being the best.

What do I think about the scalability of the solution?

I would rate the scalability of Fortinet FortiGate a ten out of ten, as I think it is reliable and very dependable.

How are customer service and support?

I would rate the technical support from Fortinet between eight and nine; it is a very good vendor, but sometimes there is a delay in getting information from us or maybe a delay for us to contact them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I am using Fortinet FortiGate and Sophos.

How was the initial setup?

In the beginning of my work with Fortinet FortiGate, the setup was difficult, but after many attempts, I became an expert on how to install and modify every command. For a regular user, I think it is very easy to understand and read the product documentation.

What about the implementation team?

I use Sophos for firewall and Fortinet FortiGate for data center.

What other advice do I have?

I really recommend Fortinet FortiGate. My overall rating for Fortinet FortiGate is 9 out of 10.


    reviewer2266080

User experience improves with optimized path selection and seamless integration

  • August 27, 2025
  • Review provided by PeerSpot

What is our primary use case?

I work in presales exclusively. I work in the public sector, focusing on presales of architecture. I usually work with enterprise businesses rather than SMB businesses.

What is most valuable?

Fortinet FortiGate is a simple solution, and the integration with other solutions in the Fortinet portfolio, such as the Security Fabric integration, is competitive. It is simple for deployment, design, and integration with other Fortinet solutions. The SD-WAN capabilities are simple because the license includes this function, making deployment straightforward for Fortinet FortiGate clients.

The impact of the SD-WAN on network performance includes cost efficiency and automation. For performance, the solution is focused on the user experience with optimal path selection. Unified SASE secures remote connections for many use cases. We use AI and machine learning enhanced FortiGuard services and FortiAnalyzer to protect data centers through deep inspection and other functionalities.

Fortinet FortiGate is stable in the data center environment and in its functionality. It is scalable. The price is competitive in the market, especially when integrated with other Fortinet solutions. It has a return on investment without the need for additional licenses for products such as FortiSwitches and FortiAP.

For how long have I used the solution?

I have 12 years of experience in total with Fortinet FortiGate.

What do I think about the stability of the solution?

Fortinet FortiGate is stable in the data center environment, and it is stable in its functionality.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Their customer service is great because the TAC service in Latin America is available 24/7 in English and Spanish. I am happy with the service. In Latin America, when I call at night, the response is in English, and during the day, it is in Spanish. The only challenge is the language availability at night, but I rate it a 10.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is simple and easy, with no difficult configuration required for the devices.

What was our ROI?

Fortinet provides a return on investment. When using FortiSwitches and FortiAP, additional licenses are not required.

What other advice do I have?

I worked with the implementation and presales of Fortinet FortiGate in the past. In the past two years, I haven't worked with deployment, but I have experience with presales in the last year. I am familiar with the SD-WAN capabilities. The solution focuses on user experience because the path selection is optimized for the user or application.


I rate Fortinet FortiGate a 10 out of 10 as it is a great product.