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Reviews from AWS customer

3 AWS reviews

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8 reviews
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    reviewer2783763

Local testing has accelerated API development and reduces ongoing backend operations

  • December 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

Our main use case for Serverless is to build Serverless APIs, and the complete back-end is built with Serverless. A specific example of an API or back-end workflow built using Serverless is a parts integration related to buying parts catalogs, which is a third-party integration API, and everything was built using Serverless.

What is most valuable?

Serverless offers the ability to test locally, as it can spin up a bunch of AWS resources and mock them as if they were deployed onto the cloud, allowing development locally without having to spin up the resources into an actual AWS account.

The local testing feature has helped speed up development for my team without having to wait for deployment into the cloud, and for debugging purposes, it has been beneficial to find out when things are not working properly as I can step through the code and see or log local errors.

Serverless has positively impacted my organization as it has been a good experience for the team overall because it is a new framework that we had to learn, and cost-wise, it helps because moving to Serverless means you do not have resources spinning all the time. It only uses Lambdas, and it is infinitely scalable, so you only use resources as the quota is used up or as the Lambda is invoked, with team collaboration being mostly about everyone learning something new together and giving each other tips.

What needs improvement?

I struggled with wanting to put breakpoints throughout the code and then use the debugger. At the time, I was not able to step through the code with breakpoints, so if Serverless had that support, that would be great.

The overall documentation is great, and I do not have anything else to add about needed improvements.

For how long have I used the solution?

I have been using Serverless for about a year and a half.

What do I think about the stability of the solution?

Serverless is very stable.

How are customer service and support?

Our customer support experience has been straightforward as we have not really had to contact them.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Previously, we had a .NET Core back-end deployed onto ECS clusters, but when we switched over to Serverless, there is less DevOps involvement, and we take all the AWS resources we need, while Serverless helps deploy everything.

How was the initial setup?

My experience with pricing, setup cost, and licensing was all very straightforward and very easy to use.

What was our ROI?

I have seen a return on investment in terms of time saved. To be honest, we were using .NET as our back-end for the most part, but switching over to use Serverless made the development cycle a little bit faster, as we use one-week sprints rather than two with .NET.

Which other solutions did I evaluate?

Before choosing Serverless, we evaluated other options, including AWS SAM, but it was mostly just between these two options.

What other advice do I have?

Our customer support experience has been straightforward as we have not really had to contact them. I would rate this review an 8.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Tiru Challa

Server management headaches have disappeared and deployment of APIs is now fully automated

  • December 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Serverless is deploying my services like API services. A specific example of how I use Serverless for my API services is that I need to create one API where I want to expose my services outside by creating that. For that, I don't have the server to deploy my application. Instead, I just create a YAML file and deploy Serverless application onto my Lambda without any server.

What is most valuable?

The best features that Serverless offers include being without the server, which itself says we don't need to depend on the server maintenance, and so we don't need to worry about these server things. This aspect has really helped my day-to-day work because we don't need to maintain the server. We have gotten rid of the headache of maintaining the server, server maintenance, memory storage, and where we host that server. All these headaches are gone now just because of Serverless in AWS.

What needs improvement?

I choose eight out of ten because to go ahead with Serverless, we need to do YAML file creation and other format file creation. So it might not be having the idea. That is the only thing that I observed.

For how long have I used the solution?

I have been using Serverless for about three to four years.

What do I think about the stability of the solution?

In my experience, Serverless is stable.

What do I think about the scalability of the solution?

In my experience, Serverless's scalability is very effective, with options for whatever the memory size or whatever the scale that we want, based on the demand. During the peak demand, we can increase the scalability automatically. It can scale during the peak hours, and during the non-peak hours, it downgrades that scalability. This is really helpful.

How are customer service and support?

Whenever we raise an issue to AWS, the customer support response comes within twenty-four to forty-eight hours, as I have heard from my organization.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Previously, we used a server only before switching to Serverless. Before choosing Serverless, we actually ran our application on a JBoss server, and also we hosted some of the applications on a Pyara server as well. From Pyara and JBoss, we migrated to Serverless.

Apart from that, I didn't use any other Serverless solution.

What was our ROI?

I have definitely seen a return on investment with Serverless. From the developer perspective and coming to the money perspective, we don't need to maintain it. A lot of money could be saved, because creating a server is one thing and maintaining it for a lifetime. Now the lifetime thing, we don't need to take care of. This is really helpful.

What other advice do I have?

My advice to others looking into using Serverless is that you don't need to worry about the server maintenance, the servers, and where you host the servers. All these headaches go away. Definitely it's good to use. All the headaches that we have been doing for all these years can be gotten rid of, definitely.

This has been a great initiative taken by AWS. Previously, we thought that we cannot host our applications without any server, but AWS proves us wrong by creating a Serverless application, the option to deploy our applications without any server. This is a really great initiative done by AWS. I rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2783472

Interactive simulation workflows have improved latency but still need better resource scheduling

  • December 02, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Serverless is to run simulation workloads currently. A quick specific example of a simulation workload I'm running with Serverless is that we have a product which runs circuit simulations. This can traditionally run on HPC clusters, but we are also working on running it on a serverless architecture for these simulation jobs. We are currently in the POC area and will spend more time to understand how our customers can use this architecture to achieve better turnaround time for their simulations instead of going the traditional HPC schedule-driven approach.

What is most valuable?

The best features Serverless offers for my use case are specific things within the simulation where we call it optimization. Batch simulation does not work out for us because this is more of an interactive session wherein a thick client can start an iteration and we need remote processing for the actual optimization. Once the optimization result for a single optimization gets back, the thick client can tune it and send out the next optimization. This is the major thing we are trying to achieve using Serverless.

This has changed the workflow and experience for my users, which is a big plus because the optimization jobs are very latency sensitive. We cannot do this using a traditional HPC scheduler because of how HPC schedulers work. We are looking at Serverless for quick scheduling of these jobs, and the turnaround time for optimization has increased tremendously. This is a big win.

What needs improvement?

I do not have any specific suggestion at this point on how Serverless can be improved for my use case. Perhaps down the line I will have more information.

The reason I choose a seven is primarily resource-based scheduling. This is what we are not able to get around on Serverless. It solves a main use case, but it still does not solve our batch executing and batch simulation use cases. However, if this could be one solution to move away from a traditional HPC scheduler, I would have definitely given a ten.

For how long have I used the solution?

I have been using Serverless for just about three to four months.

What do I think about the stability of the solution?

Serverless is stable in my experience so far.

What do I think about the scalability of the solution?

Serverless's scalability is something that since we have very specific needs, we are not looking at scalability at this point. However, down the line, that is going to be really important if we do a production deployment wherein we expect maybe tens to hundreds of users using it at the same time. That is when the scalability will be a big challenge. At this point, we do not have an issue with scalability.

How are customer service and support?

The customer support experience has not been applicable to me, as this was done by my solutions architect, so I never interacted with the customer support.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We did not previously use a different solution, as we are a traditional HPC batch scheduler.

How was the initial setup?

We did not previously use a different solution, as we are a traditional HPC batch scheduler.

What about the implementation team?

We did not previously use a different solution, as we are a traditional HPC batch scheduler.

What was our ROI?

I have seen a return on investment so far, as I can definitely see a cost saving when it comes to keeping a virtual machine running. Serverless actually saves money for our POC. I can definitely say that. However, it is too early to say a comparison between how much we are saving from a traditional scheduler to Serverless computing.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is that some of these are done by my solutions architect and I will not have enough information about that in my current role as a product manager.

Which other solutions did I evaluate?

Before choosing Serverless, I did not evaluate other options, as we are still working with Serverless. We have not looked at other solutions.

What other advice do I have?

The transition from HPC clusters to a serverless architecture is going so far by facing the biggest difference where the traditional HPC schedulers have quite a bit of customization when it comes to scheduling jobs. It is traditionally a batch execution. Going for Serverless, we are looking at far quicker scheduling of jobs, but we currently are facing some issues when it comes to using the resources for the jobs and getting the image loaded because the image is very huge.

It is too early to tell if I have any numbers or specific metrics on how much the turnaround time has improved since moving towards Serverless. We are still working on optimization of this entire workflow. We are still trying to figure out all the use cases we can work with. We still need to benchmark the results, so it is too early to provide that information.

The advice I would give to others looking into using Serverless is to especially focus on any traditional HPC application, try to modularize your application and figure out specific workflows which are well suited for Serverless and migrate those into Serverless. I definitely see cost saving, quick scheduling of jobs and the overall improvement in efficiency. I gave this review a rating of seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Nouman S.

Amazing to deploy Lambda

  • October 08, 2024
  • Review provided by G2

What do you like best about the product?
I have mainly used serverless for lambda deployment. Using it for many years and have no issues.
What do you dislike about the product?
nothing, some more plugins would be good
What problems is the product solving and how is that benefiting you?
We are using it for seamless Lambda functions.


    Yuriy P.

Very convenient way of doing non complicated things fast and easy.

  • September 25, 2024
  • Review provided by G2

What do you like best about the product?
* Simplicity for Rapid Development
* Easy Deployment Process
* Variaty of available plugins
* Community and Ecosystem
What do you dislike about the product?
* New versions are paid for some features
* Limitations in Complex Scenarios
* Can be tricky to achieve goals in more complicated use cases
* Non-standard workflows or unique requirements may be difficult to implement
* May require workarounds or custom solutions for complex architectures
What problems is the product solving and how is that benefiting you?
The Serverless Framework is a powerful yet user-friendly tool for managing cloud infrastructure and deploying serverless applications.
Ideal for Proof of Concept (POC) and Minimum Viable Product (MVP) stages.

"Battery-included" approach simplifies cloud resource management.

Streamlines the process of building and deploying serverless applications.
Provides an abstraction layer over cloud providers' services.

Simplifies the configuration and deployment of serverless functions, APIs, and other cloud resources.
Supports multiple cloud providers, offering flexibility in your choice of infrastructure.

Automates the deployment workflow, reducing manual steps.
Enables quick iterations and updates to your serverless applications.

Supports versioning and rollbacks for better control over deployments.
Rich ecosystem of plugins to extend functionality.


    Computer Software

Their botched billing implementation has disrupted my business many times.

  • April 15, 2024
  • Review provided by G2

What do you like best about the product?
The open source aspects are useful, but combined with the paid features are lessened.
What do you dislike about the product?
The billing and pricing model is needlessly complex. My team routinely complains about billing issues that block them from doing their job and I receive no emails or alerts. I lose many hours of productivity and have longer incident resolution time because of this. We are moving off of serverless dashboard because of this and terrible and almost non-existent support.
What problems is the product solving and how is that benefiting you?
Deploying severless applications.


    Tanishk S.

What a great project serverless amazing beautiful framework

  • February 08, 2023
  • Review provided by G2

What do you like best about the product?
Serverless technology has received positive reviews for its benefits, such as lower costs, increased scalability, and improved time-to-market for applications. Serverless architecture allows developers to focus on writing code without having to manage infrastructure, leading to increased efficiency and cost savings. Additionally, serverless is highly scalable, allowing for automatic scaling of resources as demand increases, making it well-suited for applications with unpredictable spikes in traffic. Overall, serverless has been well received by the development community and is seen as a valuable tool for modern application development.
What do you dislike about the product?
One of the biggest drawbacks of serverless technology is its lack of reliability. Because serverless computing relies on the cloud provider to manage the infrastructure, there is always a risk of downtime or other technical issues that could disrupt the service. Additionally, because the cloud provider is responsible for managing the infrastructure, it can be difficult for organizations to monitor and troubleshoot issues when they arise.

Another challenge of serverless is the cost. Although serverless computing can reduce the cost of server maintenance and scale, the cost of running applications in the cloud can quickly add up, especially for organizations that have high traffic volume. Additionally, the cost of serverless computing can be difficult to predict, which can make budgeting for the technology difficult.

Finally, serverless can also be difficult to implement. Because serverless computing is a relatively new technology, there is a shortage of experienced developers who are familiar with the technology. Additionally, because serverless computing is different from traditional cloud computing, organizations may need to invest in training and resources to get up to speed.

Overall, while serverless technology has its benefits, there are also significant challenges that organizations need to consider before jumping in. It may not be the right solution for every organization, and organizations should carefully evaluate their needs and resources before deciding whether to implement serverless computing.
What problems is the product solving and how is that benefiting you?
Scalability: Serverless framework allows businesses to scale their applications on demand, making it easier to handle sudden spikes in traffic.

Cost Efficiency: With serverless computing, businesses only pay for what they use, reducing the costs associated with maintaining and running servers.

Time-to-Market: Serverless framework helps businesses to focus on writing code and deploying applications, rather than managing servers, which speeds up the time-to-market.

Flexibility: Serverless framework allows businesses to deploy applications and services across different platforms, including cloud, hybrid, and edge environments.

Improved Resource Utilization: Serverless framework enables businesses to optimize resource utilization, as the serverless computing architecture automatically balances load and allots resources as needed.

Disaster Recovery: Serverless framework provides built-in disaster recovery capabilities, making it easier for businesses to ensure their applications remain available even in the event of a disaster.


    Vithushan S.

Amazing serverless technology

  • September 18, 2021
  • Review provided by G2

What do you like best about the product?
The serverless framework brings a massive amount of features, it's super difficult to handpick a few of them. but I would say the following as very impressive features, those support to all most all the major cloud vendors in the market, direct stack creation via the optimal way (for example utilizing cloud formation stack if it's AWS), open-source community support, multiple language & technology support, etc.
What do you dislike about the product?
To be very frank I love almost all the features, there is nothing that I dislike, But If I want to point out one improvement, they should consider having a more comprehensive project template.
What problems is the product solving and how is that benefiting you?
As a software vendor, it's typical that we work with a few different serverless technologies such as AWS Gateway, AWS Lamda, Azure Function, GCP Functions, etc. So serverless frameworks help us to streamline all these development, deployment while having resource creation through yml files.
Recommendations to others considering the product:
Actually, the serverless framework makes our life much more easier, there could be some options like SAM for .Net or any similar technologies, But serverless gives the best possible feature set throughout almost all the tech stacks. So it's highly recomended.


    Isaac K.

I stumbled upon this framework a few months ago and still can't believe isn't more popular

  • July 08, 2020
  • Review provided by G2

What do you like best about the product?
It generates a starter project for in your favourite languages. my case typescript and node. The massively makes it easy for the project to be deployed to aws with a single command creating services that your serverless applications will need like IAM roles, Lambda function, s3 buckets cloud watch log streams all in a very short time.
What do you dislike about the product?
It works on a very high abstract level that sometimes i worry about what goes on in the background. The documentation is quite vast which would take quite a long time to really understand the nuts on bolts
What problems is the product solving and how is that benefiting you?
Serverless frame massively reduces the time and limits the errors than could happen if you were to deploy a serverless application from scratch on your own
Recommendations to others considering the product:
You need to check out the serverless framework to quick and error free serverless application deployment to aws


    Rosario S.

the framework for cross-vendor serverless functions

  • November 24, 2019
  • Review provided by G2

What do you like best about the product?
allows you to fully leverage the potential of serverless functions from the best public cloud providers without vendor lock-in
What do you dislike about the product?
the documentation is not very extensive and often updates require too much configuration work
What problems is the product solving and how is that benefiting you?
I would improve the update/upgrade system on the computer and insert a series of plugins for standard services. I have managed to improve my efficiency in developing serverless applications.