My main use cases for Jama Connect involve managing our requirements through to test and validation. This includes reviewing the requirements, using the review functionality, and supporting our whole requirements management process from end to end.
Jama Connect (Private Offer Only)
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I’m from Agile Robots SE, and we use Jama as our primary management tool.
What do you like best about the product?
Jama Connect offers a wide range of powerful features that make requirements management much easier and more efficient. We have migrated all our projects from different tools to Jama, and we are very satisfied with both the tool itself and the excellent communication and support from the Jama team—especially Mr. Preston Mitchell, who has played a key role in helping us migrate projects by importing ReqIF and even Excel files seamlessly.
What we appreciate most is the freedom to customize our own workflows and reflect them in statuses that we can easily update. The locking feature and detailed activity tracking for each item are extremely helpful. The review feature is also very robust, making collaboration and feedback much more efficient. Additionally, exporting and importing data is straightforward and highly customizable. One of the most valuable features for us is the filtering functionality, which makes navigating and managing requirements effortless.
On top of that, the tool is fast, fluid, and intuitive to use, making it an overall great experience for requirements management.
What we appreciate most is the freedom to customize our own workflows and reflect them in statuses that we can easily update. The locking feature and detailed activity tracking for each item are extremely helpful. The review feature is also very robust, making collaboration and feedback much more efficient. Additionally, exporting and importing data is straightforward and highly customizable. One of the most valuable features for us is the filtering functionality, which makes navigating and managing requirements effortless.
On top of that, the tool is fast, fluid, and intuitive to use, making it an overall great experience for requirements management.
What do you dislike about the product?
Like any management tool, Jama Connect has some downsides, but honestly, I’ve noticed very few—maybe two or three areas that could be improved:
Relationships/Links Between Items
Currently, the relationships between items are limited to only two cases: upstream and downstream. It would be helpful to have additional relationship types or naming options for items on the same level (for example, linking test cases to other test cases without forcing one to be upstream or downstream).
Review Process – Status Update After Closing
In the review process, once reviewers approve or reject items, the moderator has to close the review. Unfortunately, after closing, the status of all items defaults to “approved,” regardless of whether they were actually approved or declined. It would be much better if, after the moderator closes the review, the item statuses could automatically update based on the majority decision or the final outcome from the reviewers’ feedback.
Review Process – Handling of Approved Items in New Revisions
When a new revision is published, the previously approved items are still shown in the review, and reviewers must go through and approve them again, which can be a bit annoying. It would be great if already approved/accepted items were either hidden in subsequent revisions or kept with their approved status so reviewers don’t have to reapprove them unnecessarily.
Relationships/Links Between Items
Currently, the relationships between items are limited to only two cases: upstream and downstream. It would be helpful to have additional relationship types or naming options for items on the same level (for example, linking test cases to other test cases without forcing one to be upstream or downstream).
Review Process – Status Update After Closing
In the review process, once reviewers approve or reject items, the moderator has to close the review. Unfortunately, after closing, the status of all items defaults to “approved,” regardless of whether they were actually approved or declined. It would be much better if, after the moderator closes the review, the item statuses could automatically update based on the majority decision or the final outcome from the reviewers’ feedback.
Review Process – Handling of Approved Items in New Revisions
When a new revision is published, the previously approved items are still shown in the review, and reviewers must go through and approve them again, which can be a bit annoying. It would be great if already approved/accepted items were either hidden in subsequent revisions or kept with their approved status so reviewers don’t have to reapprove them unnecessarily.
What problems is the product solving and how is that benefiting you?
Jama Connect has really helped us streamline our requirements management process in many ways. One of the biggest benefits for us is that, after migrating all our projects, we now have everything centralized in one place. This makes it much easier to manage and navigate our entire project database and specifications.
It also provides great flexibility and fluidity in handling different sets of requirements—whether software, hardware, architecture, test cases, FMEA, or other types of specifications. Jama Connect supports the entire V-model cycle, from requirements to test cases on the right side of the V-cycle, making it a truly comprehensive solution for managing all aspects of our projects.
As I already mentioned in the first review, the built-in review features are a huge advantage. You can manage reviews, approvals, and even test runs directly within the platform, which makes collaboration and project tracking much easier and more efficient.
It also provides great flexibility and fluidity in handling different sets of requirements—whether software, hardware, architecture, test cases, FMEA, or other types of specifications. Jama Connect supports the entire V-model cycle, from requirements to test cases on the right side of the V-cycle, making it a truly comprehensive solution for managing all aspects of our projects.
As I already mentioned in the first review, the built-in review features are a huge advantage. You can manage reviews, approvals, and even test runs directly within the platform, which makes collaboration and project tracking much easier and more efficient.
I love using Jama
What do you like best about the product?
The user interface is great. You can very easily find requirements and the traceability feature is very powerful and easy to understand.
Jama is highly customizable. I love how you can create unique item types and within each item type you can specify which fields you want to include.
Jama is highly customizable. I love how you can create unique item types and within each item type you can specify which fields you want to include.
What do you dislike about the product?
Jama Reviews are a little clunky and buggy, and lack a lot of features I would like to see.
There is certainly a learning curve to Jama and it took some time to come up to speed.
I think the search feature leaves a lot to be desired. For example, text within a comment on an item does not show up in search results.
There is certainly a learning curve to Jama and it took some time to come up to speed.
I think the search feature leaves a lot to be desired. For example, text within a comment on an item does not show up in search results.
What problems is the product solving and how is that benefiting you?
We are designing a highly complex electromechanical system. Many teams and stakeholders are involved. Jama acts as the single source of truth for all of our requirements. In addition, it facilitates a clear approval process for those requirements.
Review of JAMA Connect
What do you like best about the product?
JAMA Connect provides a platform where the source of the truth of the project can be captured and detailed. The best part of it is probably the Trace View area which can show 1:1 direct traceability issues across a snapshot of one of the requirement holding areas such as User Needs to Engineering requirements.
It is very easy to write a requirement and the templates are especially useful to create a consistent context and format. For User Needs and User mapping this is especially useful. Very easy to implement changes and cascade to the team.
Very strong customer support and engagement from JAMA. If we have an issue we know it will be listened to and we will get response in a quick time-frame.
We are now frequently using JAMA consistently and is allowing easy integration of requirements into our engineering R&D Practice.
It is very easy to write a requirement and the templates are especially useful to create a consistent context and format. For User Needs and User mapping this is especially useful. Very easy to implement changes and cascade to the team.
Very strong customer support and engagement from JAMA. If we have an issue we know it will be listened to and we will get response in a quick time-frame.
We are now frequently using JAMA consistently and is allowing easy integration of requirements into our engineering R&D Practice.
What do you dislike about the product?
One downside to JAMA Connect in it's present form is the lack of overall visibility of the end-to-end User Need to validation journey. It would be great for the full coverage explorer of traceability to be easily interacted with dynamically. The customisation to add '' Show Relationships in Tree' should really be there already to allow the user to start at the inputs and lead all the way through. We had a 'DTM' template created but it doesn't really pick up Validation or verification plans/ reports very effectively.
Test Plans and Verification feels a bit buried in the software and it is not intuitively obvious to get to. Similarly, creating a validation plan or protocol to then be pulled through in a template is similarity quite difficult to do.
The editing of templates is quite difficult and it would be better if there was a customisation tool to allow the creation of a template without having to rely on the creation of velocity reports which take months to develop. It is not an efficient process of doing this. A simple tweak to a template takes a lot of effort and this should not be the case.
The Review process could be much improved as the workflows currently allow approval of rejected items in a review. If the entirety of a module is sent for a review with varying Transition States then there should be a smarter workflow or more customisation of a workflow. I have had many reviews with comments that go through and rejected items have been approved. I then have to remember what was rejected and make a manual note to then go back and change them from approved to rework. The up-revision of a new review completely wipes all previous approval but it would be ideal if something previously approved is flagged differently in the review.
In general there feels only one of doing things on JAMA and I think there could be more optimisation or tabs and customisation to allow better ease of use.
Test Plans and Verification feels a bit buried in the software and it is not intuitively obvious to get to. Similarly, creating a validation plan or protocol to then be pulled through in a template is similarity quite difficult to do.
The editing of templates is quite difficult and it would be better if there was a customisation tool to allow the creation of a template without having to rely on the creation of velocity reports which take months to develop. It is not an efficient process of doing this. A simple tweak to a template takes a lot of effort and this should not be the case.
The Review process could be much improved as the workflows currently allow approval of rejected items in a review. If the entirety of a module is sent for a review with varying Transition States then there should be a smarter workflow or more customisation of a workflow. I have had many reviews with comments that go through and rejected items have been approved. I then have to remember what was rejected and make a manual note to then go back and change them from approved to rework. The up-revision of a new review completely wipes all previous approval but it would be ideal if something previously approved is flagged differently in the review.
In general there feels only one of doing things on JAMA and I think there could be more optimisation or tabs and customisation to allow better ease of use.
What problems is the product solving and how is that benefiting you?
Allowing us to improve our requirement capturing process.
Professional Requirement Management tool
What do you like best about the product?
The flow (draft, approved etc...), with version history and review. Making the requirements management formal and collaborative.
What do you dislike about the product?
The versioning/variant use. It is not intuitive to maintain requirements between same product with different versions or between variants of the same product. The initial re-use is easy, but the workflow as soon as they are more releases and versions is not straight forward.
What problems is the product solving and how is that benefiting you?
It is solving traceability and proper requirements management (from draft to approved, reviewed, baselines..).
A good tool with potential to get better
What do you like best about the product?
Ease of Use and Ease of Integration
Quite large user base makes sharing experiences across different domains very valuable
Customer Support is quite strong
Quite large user base makes sharing experiences across different domains very valuable
Customer Support is quite strong
What do you dislike about the product?
Reporting mechanism both using widgets and in producing "exports"
What problems is the product solving and how is that benefiting you?
Organization of fundamental information and sharing / reviewing that information among stakeholder (review features are very good!)
Great tool with minor limitations
What do you like best about the product?
Jama Connect is a great tool for Requirements Management. It is web-based and has a modern interface. Thanks to the versioning and item history you can see all changes in a Project. The Review functionality allows for great collaboration across multiple teams with comments that can be tied to specific text-sections through highlighting.
With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.
Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly.
With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.
Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly.
What do you dislike about the product?
There are a few rules in the tool that you need to get used to. Special items always need a 'Set' as a parent item, even if you only want to add a single item to your project.
Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation.
Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation.
What problems is the product solving and how is that benefiting you?
It gives us a centralized storage space for all our requirements that are accessible for everyone. No more Excel sheets that are stored locally on everyone's machines with different versions. Thanks to versioning and the comparison features you can easily identify changes and see the impact analysis of what's going to happen if something is changed.
Useful for Stakeholder and Design Review Documentation
What do you like best about the product?
My favorite component of Jama is its trace capabilities; I get a great deal of use out of both the Project Relationship Diagram and the item- or folder-level Trace View.
What do you dislike about the product?
I don't like that certain features of Jama, such as the Connect Advisor, aren't available with the base package.
What problems is the product solving and how is that benefiting you?
Our stakeholders require reports of certain project components, so storing the project data in Jama allows us to make live changes to individual items instead of sifting through hundreds of pages just to make a few simple edits. This provides for a simplified and dynamic process when managing data.
Data management is easy, it's structured yet flexible
What do you like best about the product?
Jama connect is extremely user friendly. Both adoption and administration do not burden an organization.
What do you dislike about the product?
The value for money or cost per user could be better for a mid-size organization. It's made worse when some functions or services are add-ons to the base licensing.
What problems is the product solving and how is that benefiting you?
On a daily basis I can credit Jama Connect with two key contributions to our organization, namely centralization and traceability. Data is always current, and where you expect it. Traceability most always provides the answer to any data question.
Facilitates comprehensive requirements management and enhances team communication
What is our primary use case?
What is most valuable?
The most helpful features that Jama Connect provides me are Impact Analysis and the review functionality. Impact analysis is essential because we do thousands of requirements.
Jama Connect helps me by getting everybody's opinion in one location. It saves time. All the review goes out at the same time to several people, and it's easier to keep all the comments in one place, and then manage them through review and approval through the tool.
The Impact Analysis feature impacts my decision making when I have projects. If we have a change to a requirement, we have to understand what implication it has further down the process, testing and validation and then back to the customer.
We do a lot of traceability with Jama Connect. We get to decompose all our requirements, so we can make sure that we've actually met the requirement by using the traceability tool.
The impact that Jama Connect provides for my company overall is significant as it saves a huge amount of time. We capture more issues up front now than what we did further down the process, so we've saved a lot of money. We don't do so much rework, and it's good communication between everybody. Everybody's on the same page with lots of benefits.
What needs improvement?
The text and diagram handling in Jama Connect could be improved. The formatting is quite tricky, and diagrams don't import sometimes depending on the format. Importing diagrams into a requirement can be quite challenging.
For how long have I used the solution?
I have been working with Jama Connect for about five years now.
How are customer service and support?
I am very satisfied with the support of Jama Connect; it's excellent.
Which solution did I use previously and why did I switch?
I have worked with DOORS before, but DOORS is more expensive and harder to use. The user interface is trickier for people.
The difference in price is noticeable between DOORS and Jama Connect, with more than a 10% difference.
How was the initial setup?
The initial setup of Jama Connect was very straightforward because we had Jama Connect support supporting us.
It takes approximately half an hour to deploy the tool for reviewers that don't have any training at all. If you're setting up structures, then it takes longer. It's also linked in with the way we want to structure our requirements. We have created templates so that people can just go in and set it up.
What other advice do I have?
Integrating Jama Connect with Jira was smooth and not difficult at all. On a scale of 1-10, I rate Jama Connect an 8.
A User Centric tool for Requirements Management
What do you like best about the product?
Compared to other tools (my main experience is with DOORS 9.3), Jama Connect provides a vastly superior interface that is far more welcoming and easier to use in comparison. Conducting reviews and approving items is all done within the tool, so the entire history, the engagement and the results are all stored together.
What do you dislike about the product?
Getting data out of Jama into formats such as a Word Document or Excel Spreadsheet, is supported out of the box, but customising the output to get it how you like using Word Templates is still extremely difficult and unintuitive. The next option is to use Velocity Reports, which is superior in getting it how you want, but is another level of complexity entirely.
What problems is the product solving and how is that benefiting you?
JFD is using Jama Connect to be the single source of truth for our latest project. We are trying to use Jama to record all the standard requirements traceability, planning for verification and validation and evidence of which all within the tool. We need to address the culture and processes to take advantage of systems engineering and how requirements management is a benefit, we've got all team members accounts for Jama so that they have easy access to all of their requirements.
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