My main use cases for Jama Connect involve managing our requirements through to test and validation. This includes reviewing the requirements, using the review functionality, and supporting our whole requirements management process from end to end.
Jama Connect (Private Offer Only)
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Review of JAMA Connect
What do you like best about the product?
JAMA Connect provides a platform where the source of the truth of the project can be captured and detailed. The best part of it is probably the Trace View area which can show 1:1 direct traceability issues across a snapshot of one of the requirement holding areas such as User Needs to Engineering requirements.
It is very easy to write a requirement and the templates are especially useful to create a consistent context and format. For User Needs and User mapping this is especially useful. Very easy to implement changes and cascade to the team.
Very strong customer support and engagement from JAMA. If we have an issue we know it will be listened to and we will get response in a quick time-frame.
We are now frequently using JAMA consistently and is allowing easy integration of requirements into our engineering R&D Practice.
It is very easy to write a requirement and the templates are especially useful to create a consistent context and format. For User Needs and User mapping this is especially useful. Very easy to implement changes and cascade to the team.
Very strong customer support and engagement from JAMA. If we have an issue we know it will be listened to and we will get response in a quick time-frame.
We are now frequently using JAMA consistently and is allowing easy integration of requirements into our engineering R&D Practice.
What do you dislike about the product?
One downside to JAMA Connect in it's present form is the lack of overall visibility of the end-to-end User Need to validation journey. It would be great for the full coverage explorer of traceability to be easily interacted with dynamically. The customisation to add '' Show Relationships in Tree' should really be there already to allow the user to start at the inputs and lead all the way through. We had a 'DTM' template created but it doesn't really pick up Validation or verification plans/ reports very effectively.
Test Plans and Verification feels a bit buried in the software and it is not intuitively obvious to get to. Similarly, creating a validation plan or protocol to then be pulled through in a template is similarity quite difficult to do.
The editing of templates is quite difficult and it would be better if there was a customisation tool to allow the creation of a template without having to rely on the creation of velocity reports which take months to develop. It is not an efficient process of doing this. A simple tweak to a template takes a lot of effort and this should not be the case.
The Review process could be much improved as the workflows currently allow approval of rejected items in a review. If the entirety of a module is sent for a review with varying Transition States then there should be a smarter workflow or more customisation of a workflow. I have had many reviews with comments that go through and rejected items have been approved. I then have to remember what was rejected and make a manual note to then go back and change them from approved to rework. The up-revision of a new review completely wipes all previous approval but it would be ideal if something previously approved is flagged differently in the review.
In general there feels only one of doing things on JAMA and I think there could be more optimisation or tabs and customisation to allow better ease of use.
Test Plans and Verification feels a bit buried in the software and it is not intuitively obvious to get to. Similarly, creating a validation plan or protocol to then be pulled through in a template is similarity quite difficult to do.
The editing of templates is quite difficult and it would be better if there was a customisation tool to allow the creation of a template without having to rely on the creation of velocity reports which take months to develop. It is not an efficient process of doing this. A simple tweak to a template takes a lot of effort and this should not be the case.
The Review process could be much improved as the workflows currently allow approval of rejected items in a review. If the entirety of a module is sent for a review with varying Transition States then there should be a smarter workflow or more customisation of a workflow. I have had many reviews with comments that go through and rejected items have been approved. I then have to remember what was rejected and make a manual note to then go back and change them from approved to rework. The up-revision of a new review completely wipes all previous approval but it would be ideal if something previously approved is flagged differently in the review.
In general there feels only one of doing things on JAMA and I think there could be more optimisation or tabs and customisation to allow better ease of use.
What problems is the product solving and how is that benefiting you?
Allowing us to improve our requirement capturing process.
Professional Requirement Management tool
What do you like best about the product?
The flow (draft, approved etc...), with version history and review. Making the requirements management formal and collaborative.
What do you dislike about the product?
The versioning/variant use. It is not intuitive to maintain requirements between same product with different versions or between variants of the same product. The initial re-use is easy, but the workflow as soon as they are more releases and versions is not straight forward.
What problems is the product solving and how is that benefiting you?
It is solving traceability and proper requirements management (from draft to approved, reviewed, baselines..).
A good tool with potential to get better
What do you like best about the product?
Ease of Use and Ease of Integration
Quite large user base makes sharing experiences across different domains very valuable
Customer Support is quite strong
Quite large user base makes sharing experiences across different domains very valuable
Customer Support is quite strong
What do you dislike about the product?
Reporting mechanism both using widgets and in producing "exports"
What problems is the product solving and how is that benefiting you?
Organization of fundamental information and sharing / reviewing that information among stakeholder (review features are very good!)
Great tool with minor limitations
What do you like best about the product?
Jama Connect is a great tool for Requirements Management. It is web-based and has a modern interface. Thanks to the versioning and item history you can see all changes in a Project. The Review functionality allows for great collaboration across multiple teams with comments that can be tied to specific text-sections through highlighting.
With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.
Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly.
With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.
Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly.
What do you dislike about the product?
There are a few rules in the tool that you need to get used to. Special items always need a 'Set' as a parent item, even if you only want to add a single item to your project.
Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation.
Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation.
What problems is the product solving and how is that benefiting you?
It gives us a centralized storage space for all our requirements that are accessible for everyone. No more Excel sheets that are stored locally on everyone's machines with different versions. Thanks to versioning and the comparison features you can easily identify changes and see the impact analysis of what's going to happen if something is changed.
Useful for Stakeholder and Design Review Documentation
What do you like best about the product?
My favorite component of Jama is its trace capabilities; I get a great deal of use out of both the Project Relationship Diagram and the item- or folder-level Trace View.
What do you dislike about the product?
I don't like that certain features of Jama, such as the Connect Advisor, aren't available with the base package.
What problems is the product solving and how is that benefiting you?
Our stakeholders require reports of certain project components, so storing the project data in Jama allows us to make live changes to individual items instead of sifting through hundreds of pages just to make a few simple edits. This provides for a simplified and dynamic process when managing data.
Data management is easy, it's structured yet flexible
What do you like best about the product?
Jama connect is extremely user friendly. Both adoption and administration do not burden an organization.
What do you dislike about the product?
The value for money or cost per user could be better for a mid-size organization. It's made worse when some functions or services are add-ons to the base licensing.
What problems is the product solving and how is that benefiting you?
On a daily basis I can credit Jama Connect with two key contributions to our organization, namely centralization and traceability. Data is always current, and where you expect it. Traceability most always provides the answer to any data question.
Facilitates comprehensive requirements management and enhances team communication
What is our primary use case?
What is most valuable?
The most helpful features that Jama Connect provides me are Impact Analysis and the review functionality. Impact analysis is essential because we do thousands of requirements.
Jama Connect helps me by getting everybody's opinion in one location. It saves time. All the review goes out at the same time to several people, and it's easier to keep all the comments in one place, and then manage them through review and approval through the tool.
The Impact Analysis feature impacts my decision making when I have projects. If we have a change to a requirement, we have to understand what implication it has further down the process, testing and validation and then back to the customer.
We do a lot of traceability with Jama Connect. We get to decompose all our requirements, so we can make sure that we've actually met the requirement by using the traceability tool.
The impact that Jama Connect provides for my company overall is significant as it saves a huge amount of time. We capture more issues up front now than what we did further down the process, so we've saved a lot of money. We don't do so much rework, and it's good communication between everybody. Everybody's on the same page with lots of benefits.
What needs improvement?
The text and diagram handling in Jama Connect could be improved. The formatting is quite tricky, and diagrams don't import sometimes depending on the format. Importing diagrams into a requirement can be quite challenging.
For how long have I used the solution?
I have been working with Jama Connect for about five years now.
How are customer service and support?
I am very satisfied with the support of Jama Connect; it's excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with DOORS before, but DOORS is more expensive and harder to use. The user interface is trickier for people.
The difference in price is noticeable between DOORS and Jama Connect, with more than a 10% difference.
How was the initial setup?
The initial setup of Jama Connect was very straightforward because we had Jama Connect support supporting us.
It takes approximately half an hour to deploy the tool for reviewers that don't have any training at all. If you're setting up structures, then it takes longer. It's also linked in with the way we want to structure our requirements. We have created templates so that people can just go in and set it up.
What other advice do I have?
Integrating Jama Connect with Jira was smooth and not difficult at all. On a scale of 1-10, I rate Jama Connect an 8.
A User Centric tool for Requirements Management
What do you like best about the product?
Compared to other tools (my main experience is with DOORS 9.3), Jama Connect provides a vastly superior interface that is far more welcoming and easier to use in comparison. Conducting reviews and approving items is all done within the tool, so the entire history, the engagement and the results are all stored together.
What do you dislike about the product?
Getting data out of Jama into formats such as a Word Document or Excel Spreadsheet, is supported out of the box, but customising the output to get it how you like using Word Templates is still extremely difficult and unintuitive. The next option is to use Velocity Reports, which is superior in getting it how you want, but is another level of complexity entirely.
What problems is the product solving and how is that benefiting you?
JFD is using Jama Connect to be the single source of truth for our latest project. We are trying to use Jama to record all the standard requirements traceability, planning for verification and validation and evidence of which all within the tool. We need to address the culture and processes to take advantage of systems engineering and how requirements management is a benefit, we've got all team members accounts for Jama so that they have easy access to all of their requirements.
Traceability has improved documentation for auditors and regulators
What is our primary use case?
I primarily work with Jama Connect for requirements management.
What is most valuable?
Traceability is a key differentiator for Jama Connect, especially compared to Jira. Many companies find Jira insufficient for proper requirements management. Jama Connect excels in traceability and allows for working with multiple configurations using features like baselines and branches. In the context of cost benefits, it is advantageous for regulated reporting, making it easier to produce necessary documentation for auditors and regulators.
What needs improvement?
The collaboration feature in Jama Connect could be improved because it is only used by a limited number of people within an organization due to license costs. For broader collaboration that includes departments like marketing and engineering, many still rely on tools like Slack or Confluence. Additionally, there are areas where usability and configurability could be enhanced.
For how long have I used the solution?
I have been working with Jama Connect since around 2015 or 2017.
What do I think about the scalability of the solution?
Jama Connect handles scalability quite well. Initially, there were concerns about the performance and scalability of the cloud version. However, it turned out to be well-implemented and did not cause significant problems. Generating large reports takes time when there are numerous traceability links, but it has not been a major issue.
How are customer service and support?
In the projects I have been involved in, Jama's technical support has been responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Jama Connect, I worked with IBM DOORS, DOORS Next, Jira, Confluence, and, to some extent, Polarion.
What's my experience with pricing, setup cost, and licensing?
The pricing for Jama Connect is considered high by many of the companies I work with. However, it is not as expensive as IBM DOORS or similar tools. Licensing costs are a concern as they make it difficult to allow everyone in an organization to use Jama Connect.
What other advice do I have?
The technical support from Jama receives an eight or even nine out of ten, while IBM's support is rated around a five due to their slower response times. Overall, I would rate Jama Connect eight and a half out of ten, with potential areas for improvement in usability and configurability. I rate the overall solution an 8.5 out of 10.
Seamless integration with platforms through single identity access
What is our primary use case?
Jama Connect is used to integrate solutions such as the Google App Store and Microsoft Azure. It provides single identity provider access, enabling Gmail access or Google access for users.
How has it helped my organization?
Through Jama Connect, organizations can configure devices without needing additional IT support, allowing for seamless device access.
What is most valuable?
The most valuable feature is the single identity provider capability, which simplifies the integration with various platforms, like Google App Store and Microsoft Azure, for providing user access.
What needs improvement?
There are delays sometimes from the Jama Connect team in resolving issues. It's important to maintain and educate customers about the solutions they have.
For how long have I used the solution?
I have specific knowledge about the Knox, Intune, and Azure platforms due to my involvement in troubleshooting with Jama Connect.
What do I think about the stability of the solution?
There have been no stability or performance issues with Jama Connect. It works smoothly.
What do I think about the scalability of the solution?
There are no scalability issues. Jama Connect can support thousands of users with appropriate configurations.
How are customer service and support?
When I escalated an issue, Jama's technical support was able to resolve it easily. I would rate their support as eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is simple; logging into the solution and adding configurations can be done through the Jama app.
What about the implementation team?
I work on the deployment team, managing the deployment of Jama Connect for our organization.
Which other solutions did I evaluate?
There's a comparison made between Jama Connect, Samsung Knox, and Intune.
What other advice do I have?
Jama Connect is a good solution, especially for organizations with a large number of Apple products.
I'd rate the solution nine out of ten.
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