My main use cases for Jama Connect involve managing our requirements through to test and validation. This includes reviewing the requirements, using the review functionality, and supporting our whole requirements management process from end to end.
Jama Connect (Private Offer Only)
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Review of JAMA Connect
What do you like best about the product?
JAMA Connect provides a platform where the source of the truth of the project can be captured and detailed. The best part of it is probably the Trace View area which can show 1:1 direct traceability issues across a snapshot of one of the requirement holding areas such as User Needs to Engineering requirements.
It is very easy to write a requirement and the templates are especially useful to create a consistent context and format. For User Needs and User mapping this is especially useful. Very easy to implement changes and cascade to the team.
Very strong customer support and engagement from JAMA. If we have an issue we know it will be listened to and we will get response in a quick time-frame.
We are now frequently using JAMA consistently and is allowing easy integration of requirements into our engineering R&D Practice.
It is very easy to write a requirement and the templates are especially useful to create a consistent context and format. For User Needs and User mapping this is especially useful. Very easy to implement changes and cascade to the team.
Very strong customer support and engagement from JAMA. If we have an issue we know it will be listened to and we will get response in a quick time-frame.
We are now frequently using JAMA consistently and is allowing easy integration of requirements into our engineering R&D Practice.
What do you dislike about the product?
One downside to JAMA Connect in it's present form is the lack of overall visibility of the end-to-end User Need to validation journey. It would be great for the full coverage explorer of traceability to be easily interacted with dynamically. The customisation to add '' Show Relationships in Tree' should really be there already to allow the user to start at the inputs and lead all the way through. We had a 'DTM' template created but it doesn't really pick up Validation or verification plans/ reports very effectively.
Test Plans and Verification feels a bit buried in the software and it is not intuitively obvious to get to. Similarly, creating a validation plan or protocol to then be pulled through in a template is similarity quite difficult to do.
The editing of templates is quite difficult and it would be better if there was a customisation tool to allow the creation of a template without having to rely on the creation of velocity reports which take months to develop. It is not an efficient process of doing this. A simple tweak to a template takes a lot of effort and this should not be the case.
The Review process could be much improved as the workflows currently allow approval of rejected items in a review. If the entirety of a module is sent for a review with varying Transition States then there should be a smarter workflow or more customisation of a workflow. I have had many reviews with comments that go through and rejected items have been approved. I then have to remember what was rejected and make a manual note to then go back and change them from approved to rework. The up-revision of a new review completely wipes all previous approval but it would be ideal if something previously approved is flagged differently in the review.
In general there feels only one of doing things on JAMA and I think there could be more optimisation or tabs and customisation to allow better ease of use.
Test Plans and Verification feels a bit buried in the software and it is not intuitively obvious to get to. Similarly, creating a validation plan or protocol to then be pulled through in a template is similarity quite difficult to do.
The editing of templates is quite difficult and it would be better if there was a customisation tool to allow the creation of a template without having to rely on the creation of velocity reports which take months to develop. It is not an efficient process of doing this. A simple tweak to a template takes a lot of effort and this should not be the case.
The Review process could be much improved as the workflows currently allow approval of rejected items in a review. If the entirety of a module is sent for a review with varying Transition States then there should be a smarter workflow or more customisation of a workflow. I have had many reviews with comments that go through and rejected items have been approved. I then have to remember what was rejected and make a manual note to then go back and change them from approved to rework. The up-revision of a new review completely wipes all previous approval but it would be ideal if something previously approved is flagged differently in the review.
In general there feels only one of doing things on JAMA and I think there could be more optimisation or tabs and customisation to allow better ease of use.
What problems is the product solving and how is that benefiting you?
Allowing us to improve our requirement capturing process.
Professional Requirement Management tool
What do you like best about the product?
The flow (draft, approved etc...), with version history and review. Making the requirements management formal and collaborative.
What do you dislike about the product?
The versioning/variant use. It is not intuitive to maintain requirements between same product with different versions or between variants of the same product. The initial re-use is easy, but the workflow as soon as they are more releases and versions is not straight forward.
What problems is the product solving and how is that benefiting you?
It is solving traceability and proper requirements management (from draft to approved, reviewed, baselines..).
University of Arizona - Professor of Practice
What do you like best about the product?
It is a very powerful tool that allows an engineer to capture, track, and manage all levels of requirements. It allows the engineer to track changes made to requirements and correlate them to verification tests as well. Very well structured and intuitive to use. Also love that it auto-generates documents that it used to take our engineering teams months to create.
What do you dislike about the product?
Some people on a larger project do not understand the power of a tool like Jama Connect. As such, they are not interested in learning to use it effectively. Once they learn some of the basic features, it does get easier, but the power is likely still minimized due to the diversity of features and capabilities that it has.
What problems is the product solving and how is that benefiting you?
We have adopted it in our engineering classrooms. We use it to collect, document and manage system and software requirements. Our students are gaining real-world industry experience in the classroom, which better prepares them for their industry careers. It also helps them make recommendations to their current and future employers on a powerful tool to do everything that Jama Connext does. It is a win-win for all - students, faculty, and future industry companies/teams alike.
A good tool with potential to get better
What do you like best about the product?
Ease of Use and Ease of Integration
Quite large user base makes sharing experiences across different domains very valuable
Customer Support is quite strong
Quite large user base makes sharing experiences across different domains very valuable
Customer Support is quite strong
What do you dislike about the product?
Reporting mechanism both using widgets and in producing "exports"
What problems is the product solving and how is that benefiting you?
Organization of fundamental information and sharing / reviewing that information among stakeholder (review features are very good!)
Great tool with minor limitations
What do you like best about the product?
Jama Connect is a great tool for Requirements Management. It is web-based and has a modern interface. Thanks to the versioning and item history you can see all changes in a Project. The Review functionality allows for great collaboration across multiple teams with comments that can be tied to specific text-sections through highlighting.
With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.
Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly.
With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.
Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly.
What do you dislike about the product?
There are a few rules in the tool that you need to get used to. Special items always need a 'Set' as a parent item, even if you only want to add a single item to your project.
Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation.
Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation.
What problems is the product solving and how is that benefiting you?
It gives us a centralized storage space for all our requirements that are accessible for everyone. No more Excel sheets that are stored locally on everyone's machines with different versions. Thanks to versioning and the comparison features you can easily identify changes and see the impact analysis of what's going to happen if something is changed.
Useful for Stakeholder and Design Review Documentation
What do you like best about the product?
My favorite component of Jama is its trace capabilities; I get a great deal of use out of both the Project Relationship Diagram and the item- or folder-level Trace View.
What do you dislike about the product?
I don't like that certain features of Jama, such as the Connect Advisor, aren't available with the base package.
What problems is the product solving and how is that benefiting you?
Our stakeholders require reports of certain project components, so storing the project data in Jama allows us to make live changes to individual items instead of sifting through hundreds of pages just to make a few simple edits. This provides for a simplified and dynamic process when managing data.
Data management is easy, it's structured yet flexible
What do you like best about the product?
Jama connect is extremely user friendly. Both adoption and administration do not burden an organization.
What do you dislike about the product?
The value for money or cost per user could be better for a mid-size organization. It's made worse when some functions or services are add-ons to the base licensing.
What problems is the product solving and how is that benefiting you?
On a daily basis I can credit Jama Connect with two key contributions to our organization, namely centralization and traceability. Data is always current, and where you expect it. Traceability most always provides the answer to any data question.
Jama Connect for medical devices
What do you like best about the product?
Jama Connect is highly and easily customizable. Each item can be customized to the specific needs. Jama Connect helps to create and maintain the documentation for products in regulated environments, like medical devices, from design input to design output. It ensures full traceability between Requirements on different levels, to Risk Management and Mitigations, down to V&V results to fulfill regulatory requirements. Jama Connect allows to define specific traceability rules and is able to analyze the impact of changes to downstream items.
Collaboration is also a big plus in Jama Connect. With the integrated Review Center, it is easy and intuitive to gather feedback in an early stage already, and also to collect approvals for releasing the content. This helps to eliminate the need of having long and exhausting review meetings.
Finalized content can be exported in pre-installed, but also into customized reports/documents.
Jama Connect can integrate with a variety of 3rd party systems like Jira, to also achieve traceability across other platforms and tools.
The support of Jama Connect is fast and can solve issues in a very short time.
Collaboration is also a big plus in Jama Connect. With the integrated Review Center, it is easy and intuitive to gather feedback in an early stage already, and also to collect approvals for releasing the content. This helps to eliminate the need of having long and exhausting review meetings.
Finalized content can be exported in pre-installed, but also into customized reports/documents.
Jama Connect can integrate with a variety of 3rd party systems like Jira, to also achieve traceability across other platforms and tools.
The support of Jama Connect is fast and can solve issues in a very short time.
What do you dislike about the product?
When using Jama Connect on a self-hosted server, the installation, administration and maintenance might be tricky. But Jama Connect offers reliable and secure Cloud environments, so that you don't have to deal with it.
What problems is the product solving and how is that benefiting you?
When working in highly regulated environments like the medical business, there are strict requirements on the documentation through the complete product lifecycle. Jama Connect helps to fulfill these requirements during development, but also for design changes after the release. With Jama Connect, we are able to easily create all the required documents for the registration of our products all around the world.
Jama provides the end-to-end traceability that is expected in the Healthcare industry
What do you like best about the product?
Jama Connect is very user friendly and intuitive compared to another requirements management tool I've used in the past.
What do you dislike about the product?
Templates require custom programming with Velocity or Mail Merge.
What problems is the product solving and how is that benefiting you?
Jama is solving a problem that has plagued my organization for some time and that is traceability (and linkage) between requirements documentation and risk management documentation. With Jama now implemented, it is informing users when they have missing links, suspect links or gaps where links are expected. It provides feedback to the user that changes that they are making, although may be very simple, are impacting other documents that they may not have realized.
Facilitates comprehensive requirements management and enhances team communication
What is our primary use case?
What is most valuable?
The most helpful features that Jama Connect provides me are Impact Analysis and the review functionality. Impact analysis is essential because we do thousands of requirements.
Jama Connect helps me by getting everybody's opinion in one location. It saves time. All the review goes out at the same time to several people, and it's easier to keep all the comments in one place, and then manage them through review and approval through the tool.
The Impact Analysis feature impacts my decision making when I have projects. If we have a change to a requirement, we have to understand what implication it has further down the process, testing and validation and then back to the customer.
We do a lot of traceability with Jama Connect. We get to decompose all our requirements, so we can make sure that we've actually met the requirement by using the traceability tool.
The impact that Jama Connect provides for my company overall is significant as it saves a huge amount of time. We capture more issues up front now than what we did further down the process, so we've saved a lot of money. We don't do so much rework, and it's good communication between everybody. Everybody's on the same page with lots of benefits.
What needs improvement?
The text and diagram handling in Jama Connect could be improved. The formatting is quite tricky, and diagrams don't import sometimes depending on the format. Importing diagrams into a requirement can be quite challenging.
For how long have I used the solution?
I have been working with Jama Connect for about five years now.
How are customer service and support?
I am very satisfied with the support of Jama Connect; it's excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with DOORS before, but DOORS is more expensive and harder to use. The user interface is trickier for people.
The difference in price is noticeable between DOORS and Jama Connect, with more than a 10% difference.
How was the initial setup?
The initial setup of Jama Connect was very straightforward because we had Jama Connect support supporting us.
It takes approximately half an hour to deploy the tool for reviewers that don't have any training at all. If you're setting up structures, then it takes longer. It's also linked in with the way we want to structure our requirements. We have created templates so that people can just go in and set it up.
What other advice do I have?
Integrating Jama Connect with Jira was smooth and not difficult at all. On a scale of 1-10, I rate Jama Connect an 8.
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