We are using Jama Connect for both requirements, test reviews, and design input reviews. We utilize the review module to create a great overview and keep tracing. The tool helps to shorten the time from development complete to release because it integrates efficiently throughout the entire development and epic workflow cycle.
Jama Connect (Private Offer Only)
Jama Software (Private Offer Only)External reviews
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Overall very good
What do you like best about the product?
The most helpful feature is the traceability. Allowing you to identify items that are missing relationships.
What do you dislike about the product?
Slow implementation of features suggested in the community forums
What problems is the product solving and how is that benefiting you?
Traceability. Rather than using excels, JAMA amakes traceability far easier.
Efficient review workflows with great visibility and adequate technical support
What is our primary use case?
How has it helped my organization?
Jama Connect creates a great overview and helps in keeping tracing and so forth. By working with Jama Connect, we don't need to perform unnecessary tasks, thus eliminating waste and improving efficiency. The tool helps shorten the time from development complete to release.
What is most valuable?
The review module is one feature that we appreciated a lot. Additionally, the visibility it offers, like setting up the work or creating dashboards to visualize different statistics, is really great. Overall, the user experience is better than the competition.
What needs improvement?
More automation could speed up workflows, flag errors more timely, and eliminate manual steps. It would also be beneficial to be leaner and more efficient and reduce unnecessary tasks.
For how long have I used the solution?
We’ve been using Jama Connect actively for around three years.
How are customer service and support?
The customer service and tech support are not at the top level. That said, they are more than adequate. We got things done and had responsive support, although higher attention depends on the number of licenses purchased.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We came from a legacy solution and wanted something fresh and modern. We benchmarked many different systems, but Jama Connect was the top choice amongst the team.
What about the implementation team?
We had someone working with us to set up and configure the system initially, which was great.
What's my experience with pricing, setup cost, and licensing?
Jama Connect is significantly more expensive than the competition. The high cost is an issue because it is considered a fortune, and some companies do not see the long-term value in having an efficient solution.
Which other solutions did I evaluate?
We benchmarked many different systems before choosing Jama Connect.
What other advice do I have?
I'd rate the solution eight out of ten.
Jama Connect is a very powerful tool that suits our use case. It may be too complex for others
What do you like best about the product?
Comprehensive requirements, test and validation traceability.
What do you dislike about the product?
The output is not particularly readable and the output templates are not easy to define. The import and export of industry standard formats is not included and the additional tool required is terrible to use.
What problems is the product solving and how is that benefiting you?
Documenting the cascade of requiremnts from customer to implementation to tes and validation.
Easy to use and setup
What do you like best about the product?
Jama is easy to use because the traceablity that is defined in the system also generate a complete overview of the trace tree.
The example that are in the system gives good input for how to setup your own project.
The possible to have data automatically propagate through the traces are a feature aI never seen before and help in keeping the information flow precise and updated live.
The example that are in the system gives good input for how to setup your own project.
The possible to have data automatically propagate through the traces are a feature aI never seen before and help in keeping the information flow precise and updated live.
What do you dislike about the product?
The output documents of elements in the system is tough learning curve to get a good understanding of.
What problems is the product solving and how is that benefiting you?
It is a great solution for have a live tool to create, trace and review requirements. It help trace requirements to elements such as Risk Management, User/Stakeholder Needs, Standards and Regulations, Design Output and Verification activites.
With the defined traces it is also easy to make a impact assesment of changes to elements.
With the defined traces it is also easy to make a impact assesment of changes to elements.
Jama Software
What do you like best about the product?
Jama is not only a 'document oriented' ALM tool, it gives the organization the ability to map the project structure the product structure making it an easy entry point for R&D folks. Configured properly, it is a real technical and regulatory 'single source of truth.
What do you dislike about the product?
For a standard user, requirement exportation feature is a bit limitied
What problems is the product solving and how is that benefiting you?
Improve requirements visibility (for tech team)
Improve requirements management (traceability)
Improve requirement documentation
Improve requirements management (traceability)
Improve requirement documentation
JAMA connect for Medical Devices
What do you like best about the product?
- Ease of use facilitate User integration
- Effective customer support and onboarding planification
- Unlimited free reviewer role
- Versatility of the tool to comply with company processes and align teams on these processes
- Risk management module
- Cloud hosted
- Effective customer support and onboarding planification
- Unlimited free reviewer role
- Versatility of the tool to comply with company processes and align teams on these processes
- Risk management module
- Cloud hosted
What do you dislike about the product?
- Paid Additonal Features such as JAMA Connect Interchange should be part of the "core" solution
What problems is the product solving and how is that benefiting you?
Instant traceability and impact analysis
Good software for requirements management
What do you like best about the product?
We were using the Cloud version of Jama Connect and it is amazing to be able to use the software and not worry about hosting part. We are still able to configure the useful stuff, but don't have to care about updates or other maintenance activities.
What do you dislike about the product?
The support is good and knowledgable, but the speed of response could be improved.
What problems is the product solving and how is that benefiting you?
We needed a database for easy management of requirements with their entire lifecycle, JAMA is assiting with this.
Versatile Platform
What do you like best about the product?
Jama's basic platform provides a simple platform that enables little trianing for a user to get started and to be productive using the tool to capture requirements, design, and other program level information. Customer support is also stellar. It is nice having a human to talk to, and the responses are timely and reguarly resolve open questions, and comments. Standing up the platform is straight forward, the tool is robust in its application, and enables integration of multiple projects to drive a connected digital model.
What do you dislike about the product?
There are a lot of great capabilities with Jama, however the "a la carte" pricing model to add basic features to enable requirement import/export (i.e., ReqIf), Jama Advisory, and Jama Interconnect should be part of the basic fee structure, rather than individauls pricing based on the number of specific licenses. These featuers help to differentiate from competitators and it would be appreciated if some of these featuers would be included, especially for companies that do not have blockbuster budgets.
What problems is the product solving and how is that benefiting you?
Ultimatley, Jama is being use as a tool to enable certification of our product against stringent regulatory requirements. The tool enables the connection of disparate data into a connected and coherent digital model, with immeidate feedback regarding change impact.
Jama Connect facilitates product development, transparency, and stakeholder alignment
What do you like best about the product?
Jama Connect has allowed me to organize and structure projects in ways that are flexible to the needs of my organization. With Jama Connect, it is straightforward to establish the project hierarchy and the relationships between the different engineering artifacts so stakeholders can easily view and understand the full scope and contents of the project.
What do you dislike about the product?
The biggest issue I have encountered using Jama Connect has been with the export templates. Often, there have been issues with the formatting of the exported documents and items that had to be manually corrected, and it has been difficult to get the templates customized perfectly to the standards of my organization.
What problems is the product solving and how is that benefiting you?
Project organization - Jama Connect allows me to organize projects in ways that work for my organization, from user needs, to system requirements, to software and hardware requirements, to design specifications, to test cases. It also allows for easy grouping of related items into folders and subfolders. I've found that the more organized a project is, the easier it is for the various stakeholders to understand the project scope and thereby move through the development process more quickly and efficiently.
Traceability - Jama Connect allows me to link related items together and not only generate a trace matrix for the entire project, but also view the live traceability of items. This helps identify any gaps in traceability during project development and make sure the project hierarchy is complete. The customizable dashboard widgets also make it easy to see project status at a glance in terms of which items are not yet traced to parent or child items.
Reviews - Jama Connect's review feature facilitates the review process for requirements and other engineering artifacts by allowing cross-functional stakeholders to log in and review a set of requirements or engineering artifacts on their own time, approve or reject (or just marked 'reviewed') and leave feedback. This improves the product development team's awareness of the contents of the review and leads to improved requirements and other engineering artifact content. It also minimizes churn when attempting to release documents within the organization's document control system by virtue of getting preliminary approval in Jama from all required approvers.
Document generation - As the source of truth for product development projects, Jama makes it easy to generate and update design history file documents without editing the documents themselves, which can take a significant amount of time and lead to errors.
Traceability - Jama Connect allows me to link related items together and not only generate a trace matrix for the entire project, but also view the live traceability of items. This helps identify any gaps in traceability during project development and make sure the project hierarchy is complete. The customizable dashboard widgets also make it easy to see project status at a glance in terms of which items are not yet traced to parent or child items.
Reviews - Jama Connect's review feature facilitates the review process for requirements and other engineering artifacts by allowing cross-functional stakeholders to log in and review a set of requirements or engineering artifacts on their own time, approve or reject (or just marked 'reviewed') and leave feedback. This improves the product development team's awareness of the contents of the review and leads to improved requirements and other engineering artifact content. It also minimizes churn when attempting to release documents within the organization's document control system by virtue of getting preliminary approval in Jama from all required approvers.
Document generation - As the source of truth for product development projects, Jama makes it easy to generate and update design history file documents without editing the documents themselves, which can take a significant amount of time and lead to errors.
Jama Connect Review
What do you like best about the product?
The Review Center is very useful to promote collaboration and store historical data.
What do you dislike about the product?
Item Type definitions apply across the whole database as opposed to individual projects.
What problems is the product solving and how is that benefiting you?
The re-use and synchronization feature will save us considerable effort and improve quality of our requirements once it is fully implemented.
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