I primarily work with Jama Connect for requirements management.
Jama Connect (Private Offer Only)
Jama Software (Private Offer Only)External reviews
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A User Centric tool for Requirements Management
What do you like best about the product?
Compared to other tools (my main experience is with DOORS 9.3), Jama Connect provides a vastly superior interface that is far more welcoming and easier to use in comparison. Conducting reviews and approving items is all done within the tool, so the entire history, the engagement and the results are all stored together.
What do you dislike about the product?
Getting data out of Jama into formats such as a Word Document or Excel Spreadsheet, is supported out of the box, but customising the output to get it how you like using Word Templates is still extremely difficult and unintuitive. The next option is to use Velocity Reports, which is superior in getting it how you want, but is another level of complexity entirely.
What problems is the product solving and how is that benefiting you?
JFD is using Jama Connect to be the single source of truth for our latest project. We are trying to use Jama to record all the standard requirements traceability, planning for verification and validation and evidence of which all within the tool. We need to address the culture and processes to take advantage of systems engineering and how requirements management is a benefit, we've got all team members accounts for Jama so that they have easy access to all of their requirements.
Jama Connect is extremely intuitive
What do you like best about the product?
Jama Connect is extremely intuitive. Team members are able to use it immediately without any prior training. We do have a training program that is recommended for the entire team but that serves to show everyone how to take the best out of the tool.
What do you dislike about the product?
There is no particular feature or aspect of the tool that I dislike.
What problems is the product solving and how is that benefiting you?
Helping structure requirements, ensuring the requirements are actually viewed by the staff.
Powerful and easy to use Requirement Management Tool
What do you like best about the product?
The user interface and overall ease of use make this tool an excellent product for getting new users fully trained and comfortable with it. In addition, the extensive level of customization and the ability to link items together make it an extremely useful and powerful tool for highly complex engineering projects. Finally, the support offered by the Jama team is exceptional.
What do you dislike about the product?
Nothing comes to mind. Anytime that we have had any issue, the Jama team was able to assist us.
What problems is the product solving and how is that benefiting you?
The tool allows us to capture, link and manage a large number of requirements covering the overall system, the various subsystems and the subsystem components. Additionally, it allows for clear and easy linking between the various requirements and any verification items that they might have.
Additionally it is allowing us to create and maintain requirement sets for product families that can then be copied over to customer specific programs, and at the same time allowing us to select the type of relationship the customer specific requirements should have with the original product requirements.
Additionally it is allowing us to create and maintain requirement sets for product families that can then be copied over to customer specific programs, and at the same time allowing us to select the type of relationship the customer specific requirements should have with the original product requirements.
Get very good support
What do you like best about the product?
Get fast solutions for issues and quick response for questions. I worked with Dona Medhaug.
What do you dislike about the product?
Most of the time, it is difficult to change configuration.
What problems is the product solving and how is that benefiting you?
Cannot log on to the production server or database involved. After fixing it, all users can log on to Jama app.
Traceability has improved documentation for auditors and regulators
What is our primary use case?
What is most valuable?
Traceability is a key differentiator for Jama Connect, especially compared to Jira. Many companies find Jira insufficient for proper requirements management. Jama Connect excels in traceability and allows for working with multiple configurations using features like baselines and branches. In the context of cost benefits, it is advantageous for regulated reporting, making it easier to produce necessary documentation for auditors and regulators.
What needs improvement?
The collaboration feature in Jama Connect could be improved because it is only used by a limited number of people within an organization due to license costs. For broader collaboration that includes departments like marketing and engineering, many still rely on tools like Slack or Confluence. Additionally, there are areas where usability and configurability could be enhanced.
For how long have I used the solution?
I have been working with Jama Connect since around 2015 or 2017.
What do I think about the scalability of the solution?
Jama Connect handles scalability quite well. Initially, there were concerns about the performance and scalability of the cloud version. However, it turned out to be well-implemented and did not cause significant problems. Generating large reports takes time when there are numerous traceability links, but it has not been a major issue.
How are customer service and support?
In the projects I have been involved in, Jama's technical support has been responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Jama Connect, I worked with IBM DOORS, DOORS Next, Jira, Confluence, and, to some extent, Polarion.
What's my experience with pricing, setup cost, and licensing?
The pricing for Jama Connect is considered high by many of the companies I work with. However, it is not as expensive as IBM DOORS or similar tools. Licensing costs are a concern as they make it difficult to allow everyone in an organization to use Jama Connect.
What other advice do I have?
The technical support from Jama receives an eight or even nine out of ten, while IBM's support is rated around a five due to their slower response times. Overall, I would rate Jama Connect eight and a half out of ten, with potential areas for improvement in usability and configurability. I rate the overall solution an 8.5 out of 10.
Seamless integration with platforms through single identity access
What is our primary use case?
Jama Connect is used to integrate solutions such as the Google App Store and Microsoft Azure. It provides single identity provider access, enabling Gmail access or Google access for users.
How has it helped my organization?
Through Jama Connect, organizations can configure devices without needing additional IT support, allowing for seamless device access.
What is most valuable?
The most valuable feature is the single identity provider capability, which simplifies the integration with various platforms, like Google App Store and Microsoft Azure, for providing user access.
What needs improvement?
There are delays sometimes from the Jama Connect team in resolving issues. It's important to maintain and educate customers about the solutions they have.
For how long have I used the solution?
I have specific knowledge about the Knox, Intune, and Azure platforms due to my involvement in troubleshooting with Jama Connect.
What do I think about the stability of the solution?
There have been no stability or performance issues with Jama Connect. It works smoothly.
What do I think about the scalability of the solution?
There are no scalability issues. Jama Connect can support thousands of users with appropriate configurations.
How are customer service and support?
When I escalated an issue, Jama's technical support was able to resolve it easily. I would rate their support as eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is simple; logging into the solution and adding configurations can be done through the Jama app.
What about the implementation team?
I work on the deployment team, managing the deployment of Jama Connect for our organization.
Which other solutions did I evaluate?
There's a comparison made between Jama Connect, Samsung Knox, and Intune.
What other advice do I have?
Jama Connect is a good solution, especially for organizations with a large number of Apple products.
I'd rate the solution nine out of ten.
Overall very good
What do you like best about the product?
The most helpful feature is the traceability. Allowing you to identify items that are missing relationships.
What do you dislike about the product?
Slow implementation of features suggested in the community forums
What problems is the product solving and how is that benefiting you?
Traceability. Rather than using excels, JAMA amakes traceability far easier.
Administrative Review
What do you like best about the product?
From my experience of Jama, as long as you have minor RedHat experience, this is a very easy installation. You do not need to know Kubernetes as such. The installation script they provide makes life so simple.
Their support has always been superb, and I would Highly recommend Jama from an DevOps/IT perspective.
Deploying updates couldn't be easier either with their management/admin portal
The integration between apps is relatively simple.
Their support has always been superb, and I would Highly recommend Jama from an DevOps/IT perspective.
Deploying updates couldn't be easier either with their management/admin portal
The integration between apps is relatively simple.
What do you dislike about the product?
From a requirement's management perspective I cannot comment as I have no experience as a user.
What problems is the product solving and how is that benefiting you?
No experience as I am an administrator
Efficient review workflows with great visibility and adequate technical support
What is our primary use case?
We are using Jama Connect for both requirements, test reviews, and design input reviews. We utilize the review module to create a great overview and keep tracing. The tool helps to shorten the time from development complete to release because it integrates efficiently throughout the entire development and epic workflow cycle.
How has it helped my organization?
Jama Connect creates a great overview and helps in keeping tracing and so forth. By working with Jama Connect, we don't need to perform unnecessary tasks, thus eliminating waste and improving efficiency. The tool helps shorten the time from development complete to release.
What is most valuable?
The review module is one feature that we appreciated a lot. Additionally, the visibility it offers, like setting up the work or creating dashboards to visualize different statistics, is really great. Overall, the user experience is better than the competition.
What needs improvement?
More automation could speed up workflows, flag errors more timely, and eliminate manual steps. It would also be beneficial to be leaner and more efficient and reduce unnecessary tasks.
For how long have I used the solution?
We’ve been using Jama Connect actively for around three years.
How are customer service and support?
The customer service and tech support are not at the top level. That said, they are more than adequate. We got things done and had responsive support, although higher attention depends on the number of licenses purchased.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We came from a legacy solution and wanted something fresh and modern. We benchmarked many different systems, but Jama Connect was the top choice amongst the team.
What about the implementation team?
We had someone working with us to set up and configure the system initially, which was great.
What's my experience with pricing, setup cost, and licensing?
Jama Connect is significantly more expensive than the competition. The high cost is an issue because it is considered a fortune, and some companies do not see the long-term value in having an efficient solution.
Which other solutions did I evaluate?
We benchmarked many different systems before choosing Jama Connect.
What other advice do I have?
I'd rate the solution eight out of ten.
Jama Connect is a very powerful tool that suits our use case. It may be too complex for others
What do you like best about the product?
Comprehensive requirements, test and validation traceability.
What do you dislike about the product?
The output is not particularly readable and the output templates are not easy to define. The import and export of industry standard formats is not included and the additional tool required is terrible to use.
What problems is the product solving and how is that benefiting you?
Documenting the cascade of requiremnts from customer to implementation to tes and validation.
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