What do you like best about the product?

Easy to install, configure, with a welcome ease in generating graphically successful dashboards, the PRTG solution can be deployed and integrated in less than half a day, even without being an IT expert. It installs on a Windows operating system.

Everything is designed so that in a few clicks you have your solution ready to use, and it is therefore perfectly suited to the world of small and medium-sized enterprises (SMEs) that do not necessarily have an IT team permanently available or wish for simplified deployments.

What do you dislike about the product?

Beyond a certain number of preconfigured sensors for software, manufacturers, or systems, it quickly becomes a hassle to create custom sensors that are adapted. The whole setup quickly encounters limitations if you are someone who is technically demanding or has particular appliances or systems (custom scripts are a nightmare, and it's quicker to customize the SNMP of the system in question).

Regarding integration, the API or external aspect is clearly behind the times, and the solution is therefore more designed to operate standalone rather than in a fully integrated environment.

As for performance, between the heavy sensors and the limitations of the file/configuration system, you will quickly need a high-performance setup or constant optimization to run more than 10,000 sensors.

What problems is the product solving and how is that benefiting you?

PRTG is easy to deploy, update, and the large number of pre-configured sensors allow for the rapid deployment of dozens of probes and associated monitoring, thus providing easy-to-implement and maintain supervision.