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Reviews from AWS customer

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5-star reviews ( Show all reviews )

    JosephAndiwo

Best Solution to increasing workflow security

  • August 06, 2025
  • Review provided by PeerSpot

What is our primary use case?

Essentially, our use case for CyberArk Identity involves automating customer interactions and engagement, as well as onboarding new clients.

Being in retail and marketing, CyberArk Identity has made it easier to onboard new customers online, making the process much faster and efficient.

Interaction with customers has improved greatly through CyberArk Identity software through automation of most of our processes, thus freeing our time to concentrate on other key strategic activities of the company.

How has it helped my organization?

Cyber Identity has improved our workflow processes and seamlessly enhanced our client engagement, as well as streamlining our operations and interdepartmental collaboration. Tasks we used to perform manually are now automated, thus increasing efficiency and productivity.

Additionally, we no longer have any fear of our data being infiltrated by an unauthorised person because of the security features it comes with. Tracking processes, workflows and audit trails works perfectly well.

It has a user friendly interface and dashboard.

What is most valuable?

The best feature of CyberArk Identity is the single sign-on (SSO) feature that offers quick and one-click access.

The second feature that I enjoy so much is the endpoint privilege security, which safeguards our sensitive information and protects against security threats.

One benefit of the software is the enhanced security. It provides strong authentication, improving our operations and access controls. Additionally, it streamlines operational processes, reducing the administrative burden on our IT experts and security teams.

The value of the software was immediate, especially for the onboarding of clients.

What needs improvement?

One area for improvement is the complexity of learning how to use the software for new users. It requires training.

For how long have I used the solution?

I have been using CyberArk Identity for two years.

What do I think about the stability of the solution?

Very stable. Our data is safe with CyberArk Identity.

What do I think about the scalability of the solution?

Very positive and promising. I give it a nine.

How are customer service and support?

Satisfactory and knowledgeable.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used many other solutions to compare it to.

How was the initial setup?

Straightforward.

We spent 2-3 weeks deploying.

What about the implementation team?

Vendor.

High.

What was our ROI?

We have saved over 50% of our time to concentrate on other strategic activities since we deployed CyberArk Identity.

What's my experience with pricing, setup cost, and licensing?

The pricing for the solution is fair.

Which other solutions did I evaluate?

No

What other advice do I have?

I would highly recommend this product without hesitation due to its numerous advantages, features, and benefits, such as unified access management and high-level security.

I am a user. I am available for reference anytime.

On a scale of 1 to 10, I give CyberArk Identity 9.


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