EchoPoll
Echo360Reviews from AWS customer
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Great Experience!
What do you like best about the product?
It is a great way for to have all our company's content in one place.
What do you dislike about the product?
When copying and pasting info that includes pictures, the pictures do not paste.
What problems is the product solving and how is that benefiting you?
Having content in different forms of communication. Since we've implemented Inkling, this has not really been an issue.
Intuitive, Quality Tool
What do you like best about the product?
Inkling is a clean, well designed reader. The content creation tool Habitat is stunning and easy to use.
What do you dislike about the product?
There are some difficulties in Habitat when adjusting tables and tools, but I have no complaints about the reader.
What problems is the product solving and how is that benefiting you?
Inkling helps our business stay green as we no longer have to print as many books for trainees and students. It is incredibly easy to make corrections.
Inkling review- CAF
What do you like best about the product?
The functionality and ease of use for our developers. I also enjoy the interactivity.
What do you dislike about the product?
Occasional bugs, like errors appearing in the HTML during development, the causes of which are difficult to identify.
What problems is the product solving and how is that benefiting you?
Waste, environmental concerns, stagnant learning, interactive test practice, and engaging a new audience.
Recommendations to others considering the product:
Meet with their representatives, ask for user stories and see how comparable companies are using their features. Consider your user population, and how they might benefit from the functionality and convenience of this format.
Be aware of the challenges before you purchase
What do you like best about the product?
How easy it is for a non-designer to make content look nice and consumable
What do you dislike about the product?
Usage by more than 1 person at a time isn't possible on the same content: we've had lots of work get lost if more than one author is in the tool at the same time, where work is getting overwritten and totally lost. This has happened two times and resulted in having to work entire weekends to re-do lost work. It is a real problem and will limit how extensively we use the tool. It also is something that Inkling
Roadmap is unclear: uncertain where the tool is going and issues raised to the company don't seem to be considered for future enhancements.
Support: The length of time it takes to get answers to questions / challenges is often unacceptable and not business friendly; also, who answers the question on the support team greatly impacts whether or not your question is actually answered. Too often -- I've had content from the user guide simply copied and pasted, and it doesn't have anything to do with what I'm asking. So realistically it can take a few business days to get an answer - which often is too late. There aren't any customer forums or helpful online information, which is frustrating.
Escalation of issues is challenging to impossible: there is no next level of support beyond sending an email to the support team.
Data tracking and usage data is limited: while you can embed video - which is a good user experience -- there is zero tracking on the videos -- which limits the usefulness of this tool.
Updates: to get updates to existing templates, this is a paid-for service that requires an SOW. That means there are different versions floating around -- even withing our own organization.
Licensing: we were unaware we would need to purchase "review" licenses for stakeholders to come in and review content before it is published. That should be part of the overall service -- and it should be easier to manage those.
Roadmap is unclear: uncertain where the tool is going and issues raised to the company don't seem to be considered for future enhancements.
Support: The length of time it takes to get answers to questions / challenges is often unacceptable and not business friendly; also, who answers the question on the support team greatly impacts whether or not your question is actually answered. Too often -- I've had content from the user guide simply copied and pasted, and it doesn't have anything to do with what I'm asking. So realistically it can take a few business days to get an answer - which often is too late. There aren't any customer forums or helpful online information, which is frustrating.
Escalation of issues is challenging to impossible: there is no next level of support beyond sending an email to the support team.
Data tracking and usage data is limited: while you can embed video - which is a good user experience -- there is zero tracking on the videos -- which limits the usefulness of this tool.
Updates: to get updates to existing templates, this is a paid-for service that requires an SOW. That means there are different versions floating around -- even withing our own organization.
Licensing: we were unaware we would need to purchase "review" licenses for stakeholders to come in and review content before it is published. That should be part of the overall service -- and it should be easier to manage those.
What problems is the product solving and how is that benefiting you?
That's debatable -- we've asked for examples of how other customers are using Inkling and have yet to get any information.
Similarly -- the question below isn't applicable. Inkling is not a CMS or ECM. I wouldn't look at this tool for that purpose. Similarly - for knowledge management - if anything - they are trying to do things in the learning space - but that also is limited.
Similarly -- the question below isn't applicable. Inkling is not a CMS or ECM. I wouldn't look at this tool for that purpose. Similarly - for knowledge management - if anything - they are trying to do things in the learning space - but that also is limited.
One stop shop
What do you like best about the product?
Inkling streamlines the review process.
What do you dislike about the product?
The design can be limiting at first. But once you learn how to combine the elements it can be freeing.
What problems is the product solving and how is that benefiting you?
Updating
Recommendations to others considering the product:
Stick with it. It will become initiative.
Super
What do you like best about the product?
This platform is really user friendly and easy to use.
What do you dislike about the product?
I didn’t have any negativ comments to share.
What problems is the product solving and how is that benefiting you?
Adapting our learning material for our futur participants
Incredible tool for Just In Time learning
What do you like best about the product?
It just works! The search feature are better than anything we've gtried.
What do you dislike about the product?
The number of categories that we use can be daunting.
What problems is the product solving and how is that benefiting you?
We need people to have the right information where they are working. We find that people are making fewer mistakes on tasks they do less often.
Recommendations to others considering the product:
It's definitely worth trying. The implementation team works very hard to make sure they meet your department's needs.
Review from FOR
What do you like best about the product?
Interactive nature of the ebooks and epapers. Ease of integration into our website.
What do you dislike about the product?
Pricing and Lock-in effect. We also have issues making ebooks available offline to our users via the app.
What problems is the product solving and how is that benefiting you?
Provision of ebooks online.
Amazingly easy navigation
What do you like best about the product?
Ability to search and find ALL sections related to a specific topic
What do you dislike about the product?
I can't really think of anything that I don't like at this point
What problems is the product solving and how is that benefiting you?
Our business changes lightening fast and the ability to instantly update training information to thousands of field associates the minute something changes is incredibly valuable to our organization
Great hosting site and support
What do you like best about the product?
Inkling has proven to be a great platform for our product and continues to work to improve our customer experience
What do you dislike about the product?
Manipulation within the program can be clunky and difficult
What problems is the product solving and how is that benefiting you?
Providing digitized content for our customers.
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