I use the tool as a project management tool to track project timelines and communicate with the team.

Wrike (Old)
WRIKEReviews from AWS customer
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External reviews
External reviews are not included in the AWS star rating for the product.
Easy to tag people and has a form system to collect information but cannot work in multiple channels simultaneously
What is our primary use case?
What is most valuable?
I find Wrike's form system very valuable. I can share forms with my collaborators, and they can fill them out, providing me with the necessary information. Another useful feature is the communication platform, which makes it easy to tag someone and communicate efficiently. Additionally, the integration with Microsoft Office is great. I can create a card on Wrike directly from my MS Teams chat, which is convenient.
The tool generates Gantt charts whenever information is presented in tabular format.
What needs improvement?
There are several areas where Wrike could improve. First, it doesn't allow accessing multiple channels simultaneously, which would be useful. Transferring data from one project to another is also difficult. It would be easier to work on parallel tasks across different projects. I've noticed others facing similar issues when I check the chat on their website.
The tool should also improve coordination between external stakeholders and collaborators. It should also integrate financial features.
For how long have I used the solution?
I have been working with the product for more than one year.
What do I think about the scalability of the solution?
I rate the solution's scalability a seven out of ten.
How was the initial setup?
I rate the tool's deployment ease as seven out of ten. It can be completed in 30 minutes.
What other advice do I have?
I rate the overall solution a seven out of ten. I would recommend it to others.
Which deployment model are you using for this solution?
Convenient Tool for Project and Task Management, comes with extra features including Analytics and Reporting
What is our primary use case?
We use Wrike mainly for Project and Task Management, some aspects of ticketing systems, correspondence, and reporting. We also use Wrike for request forms and formal communication related to projects/tasks, analytics, and insight. Our work revolves mainly around the AEC industry and Property Management (along with supporting departments), so Wrike is a great tool to integrate all of that.
How has it helped my organization?
We heavily rely on Wrike. Wrike has helped in communication, and managing all sorts of projects and tasks; having a correspondence history is convenient. having general awareness of the project and company status, helps with that too.
What is most valuable?
It's full of unique and interesting features. Wrike keep everything centralized in one place, and that goes along with our CDE principles for any platform we manage in our organization. It enables cross-tagging of certain items, sharing, reporting, and having insight into multiple places of our work.
What needs improvement?
Sometimes, when you have a bigger project, item dependencies can take a while to update, other than that no complaints. In future releases, I would like to see correspondence with members who are not direct members of our account (and/or not using Wrike at all) or communication with people out of the organization.
For how long have I used the solution?
We have been using it for about two years, but we had a period dedicated to implementation, which took around a year. Since we have a relatively complex company structure, we had invested some time configuring all aspects to accompany all department's needs.
What do I think about the stability of the solution?
Stable platform, the customer service is one of the best.
What do I think about the scalability of the solution?
It is convenient. I would leave a rating of ten out of ten.
How are customer service and support?
I must give the customer service and support team a ten because I have reached out a few times, and they were prompt. I haven't waited more than one hour. I'll give the good technical support straight up a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Wrike is very convenient and easy to use. In my opinion, those who have the time and resources to invest in implementing this tool will benefit the most.
What was our ROI?
It returns the investment in the long run, as it makes everything systematic and organized.
What's my experience with pricing, setup cost, and licensing?
We've been using it for a few years now. This is a relative one but seems like Wrike is worth of our resources.
Which other solutions did I evaluate?
We have used Microsoft Project and Planner.
What other advice do I have?
The value of Wrike might not be evident right from the get-go, so you need to spend some time with it. With the right approach to implementation, it certainly is a valuable tool.
Which deployment model are you using for this solution?
Comes with tag and thumbnail functionalities, but it is very expensive
What is most valuable?
The most valuable feature of Wrike is the tag functionality. After creating it, I can tag a task and select which folder the task belongs to. So I only need to modify one task, and all the folders will be automatically updated from this task. The thumbnail functionality is another useful function of Wrike, which is quite uncommon in many software.
What needs improvement?
The response from the website is a little bit slow, and the tool is too expensive for a small team. We are a startup, and we have a small team. Wrike's price is almost $1,400, and even if I want to work with Wrike, our team members may not allow me to use it.
Wrike should add more functions to its mobile app because, currently, the mobile app only has a few functions that we cannot edit or modify.
For how long have I used the solution?
I have been using Wrike for four years.
What do I think about the stability of the solution?
I rate Wrike an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Wrike a seven out of ten for scalability.
How are customer service and support?
Wrike’s technical support is very professional.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
Wrike is very expensive, and its price is almost $1,400.
What other advice do I have?
Wrike has more advantages than other software management materials.
I would like to use Wrike even more in the future. However, I only use the free version since its price is too high. I will use Wrike for my personal uses, but I will need to persuade my team to use Wrike for my company.
Overall, I rate Wrike a seven out of ten.
Which deployment model are you using for this solution?
The initial setup is straightforward, and the stability is good, but we can't add dependencies between projects
What is our primary use case?
We use Wrike to manage our work.
What is most valuable?
Visibility and organization are the most valuable features of Wrike.
What needs improvement?
Wrike needs to be more responsive to community requests for new features. There are many requests on the website that have not been addressed.
The price has room for improvement.
I would like the ability to add dependencies between projects. Currently, we can add predecessors and successors to a task within a project. I would like the ability to link the projects together by adding dependencies to their start and end dates.
For how long have I used the solution?
I have been using Wrike for two and a half years.
What do I think about the stability of the solution?
Wrike is a stable solution.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Wrike is expensive.
What other advice do I have?
I give Wrike a seven out of ten. The functionality works well, but they are not adding any additional features that seem logical or simple to add. Wrike adds features that they think are good but they don't listen to their customers well.
We have 350 people that use the solution.
I recommend Wrike if it meets an organization's requirements.
Which deployment model are you using for this solution?
An intuitive solution that helps us to collaborate
What is our primary use case?
The tool helps us to collaborate for marketing. It helps us come together and review. The solution also helps us with commenting and assigning.
What is most valuable?
The product is intuitive. It is easy to learn and update. You can follow the project from the beginning till the end with the help of the solution. The tool helps to update the project in seconds.
What needs improvement?
The product needs to send direct emails to customers updating the latest aspects since it is better to hear directly.
For how long have I used the solution?
I have been working with the product since 2012.
What do I think about the stability of the solution?
The tool is stable. I haven't encountered any bugs.
What do I think about the scalability of the solution?
The solution is scalable. My company has 150 users for the product.
Which solution did I use previously and why did I switch?
We were impressed with the tool's integrations and scalability. Hence, we chose it.
How was the initial setup?
The solution's setup is easy for small organizations. However, it is complicated for larger organizations where you require training since there are many people trying to adapt to it.
What other advice do I have?
I would rate the solution a nine out of ten. We use the product's desktop and browser versions. The tool is dynamic and capable of adjusting to our different workflows. The product is an enterprise solution, so you need to consider the number of people using it and the budget before choosing it. The success of the product's implementation is fully dependent on your leadership and management.