What do you like best about the product?

"7 at one stroke" (German fairy tale by the Brothers Grimm – In a figurative sense, the phrase means that someone overcomes many challenges or tasks in one go or with a single action.)

1. Particularly convincing was the quick onboarding and the intuitive action options for a secure and swift operational deployment.

2. By combining NinjaOne with the expertise of Indasys's IT technicians, essential services could be provided efficiently and promptly.

3. The added value from the simple execution of support activities was immediately apparent.

4. Thanks to the cloud architecture, secure, mobile use could be quickly ensured.

5. Organizational roles could be implemented easily and precisely.

6. The integration of a central management directory for template-based rights management also proved to be particularly simple.

7. The support from customer and partner support is pleasantly uncomplicated.

As an MSP with comprehensive service for endpoint management, NinjaOne is currently one of the most valuable supporting tools to meet customer requirements at the highest level.

What do you dislike about the product?

There are still very desirable integrations missing, e.g., Intune, GPO management. The priority for the basic installation of MAC-OSx instead of Windows operating systems is not helpful for our needs. To really take off with NinjaOne, we especially need the alternative to MS-Autopilot for the basic Windows installation. The market for MAC-OSx base installation in Germany is extremely small.

What problems is the product solving and how is that benefiting you?

What is a problem? NinjaOne Solving and how do you benefit from it?* ????

A problem is proxies that NjO must penetrate for client communication. The multitude of URL allowances are sometimes very difficult to incorporate into rules, especially if you are not the admin of the proxies. Teamviewer is an example here for remote connections that is easier to use.