Good Experience With NinjaOne
What do you like best about the product?
It is very flexible and easy to use. Feature-rich when it comes to things an MSP needs to manage endpoints on a day-to-day basis. It's been stable, and gets the job done.
What do you dislike about the product?
We've had a few blips with the remote access tool, but typically you can just retry after a few minutes and it works. Once I had a more consistent issue with it, but I opened a support ticket and it was resolved quickly with a few easy steps. Works fine since.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for endpoint management, remote support, backups, and more. When managing large numbers of endpoints across multiple customers, you need a tool or set of tools to do all these tasks. NinjaOne has all the features we need, works well, and provides quality support when needed.