What do you like best about the product?

We recently migrated to NinjaOne from another provider and have been very happy with the staff, product offering, and training we have received. It was easy to deploy and integrate the new RMM and start implementing the many features NinjaOne offered. We utilize NinjaOne daily to keep our clients’ devices up to date and backed up. We have found that NinjaOne offers many automation options, integrated ticketing, and familiar dashboard. Our account rep has been very responsive to our needs and requests. We have been pleased with the customer experience working with NinjaOne.

What do you dislike about the product?

NinjaOne does cost a bit more than some providers, but we find that it's a price we are willing to pay for the flexibility of monthly terms and superior customer service. It's a relationship that has worked well for us.

What problems is the product solving and how is that benefiting you?

We needed a product that can monitor client devices, patch them as needed and provide a backup solution. We utilize these features and more. We've integrated the ticketing app, backup, and now moving ahead with AV integration. It's convenient to have everything in one place to monitor your clients’ network health. It’s also nice to have a responsive relationship with the vendor. If we have a question or issue it is resolved quickly.