What do you like best about the product?

We were previously using ConnectWise Automate, and whilst it gave us everything we needed as a business, it was only when we had a demo of NinjaOne did we realise what we were actually missing. The product was easy to configure and setup with step-by-step guides. The integration into our PSA system was seamless and we experienced no issues. NinjaOne gives us features that we didn't realise we needed and has opened our eyes on how a RMM platform should be.

What do you dislike about the product?

There are some features within the remote access tool that are missing compared to what we had before with ScreenConnect, however we have reviewed the roadmap and they are upcoming.

What problems is the product solving and how is that benefiting you?

We needed an RMM application that was fast, efficient and easy to use, along with features such as reporting and monitoring. NinjaOne offers it all.