Great support team that actually helps
What do you like best about the product?
I really like how helpful the support team is. Anytime I run into a issue or have a question, they respond quick and actually give real answers instead of just copy pasting something from docs. They take the time to understand my problem and help fix it.
I also appreciate the training sessions and documentation they provide. It made it way easier for me to get comfortable using ThoughtSpot.
What do you dislike about the product?
Sometimes, more complex issues take longer to fix especially if they need engineering support. But the team is always responsive and keeps me updated, so it's not too bad.
What problems is the product solving and how is that benefiting you?
ThoughtSpot saves me time by making it easy to find and use data without extra steps.
Fast and easy analytics for everyone
What do you like best about the product?
I like how easy it is to analyze data without needing to know sql. I can just type a question and get charts or tables right away. It’s really fast and saves me from waiting on reports.
Another thing I like is how interactive everything is. If I need to dig deeper, I can click on the data and explore more without starting over. It makes business intelligence and analytics simple and quick.
What do you dislike about the product?
Some advanced analytics need extra setup, and it takes a bit to learn all the features. But once you get used to it, its really powerful.
What problems is the product solving and how is that benefiting you?
ThoughtSpot makes it easy to find insights without waiting for reports or needing technical skills.
Easy way to get answers from data
What do you like best about the product?
I like the way our team gets the data we need without a data expert. ThoughtSpot’s search function makes it easy to just type in a question and get answers right away. No complex querys and no waiting. It saves us so much time.
Another thing I like is how easily it connects to different data sources. We set it up with our existing systems without any problems, and it updates in real time. So we always have the latest data.
The built-in AI is also a big plus. It helps find insights we might not have thought to look for
Their support team is also great.
What do you dislike about the product?
It takes a little getting used to. especially if you’re used to traditional BI tools like Tableau.
What problems is the product solving and how is that benefiting you?
I used to waste so much time waiting for reports or trying to write big querys just to get the data I needed. If I needed something quickly, I had to ask the data team. It wasn’t always an option. It slowed everything down and made decision-making harder.
With ThoughtSpot, that problem is gone. Now, I can just type in a question and get answers immediatley. I don’t have to depend on anyone else or spend hours figuring out querys. It’s made my work so much faster and easier.
Self-service analytics transforms report creation and visualization
What is our primary use case?
I have been using ThoughtSpot for various purposes. In the past, I used it for contract management with a healthcare company and workforce management to ensure proper staffing for call centers based on product changes.
Currently, I'm using it for business and sales, working with Salesforce data, and managing our clients. It's primarily for internal operations.
What is most valuable?
ThoughtSpot excels in being self-service oriented, allowing users who aren't developers to easily create their own reports and visualizations, making it very intuitive. The alerting system and security enablement for both internal and external customers are very good. The self-service analytics capabilities are unrivaled, making it a top-notch solution. It has greatly improved time savings and business sales by facilitating targeted marketing approaches.
What needs improvement?
Some areas for improvement include the pixel-perfect dashboards, which are not as refined as those in Tableau. Enhancing integration capabilities with other tools like DBT would also be beneficial as it would make our lives easier.
For how long have I used the solution?
I have been working with ThoughtSpot for four years.
What do I think about the stability of the solution?
The responsiveness of accessing live data is exceptional and faster than most other BI tools. We haven't faced any stability issues except the need for enhanced integration between DBT and ThoughtSpot.
What do I think about the scalability of the solution?
Scalability depends on your contract with them, whether it's consumption-based or row-based. By negotiating well, you can scale it as much as you want.
How are customer service and support?
ThoughtSpot provides a dedicated customer success person and the ability to submit tickets online, with a response time of no more than a day. I would rate their support an eight out of ten, with room for improvement.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used other BI tools like SAS, which require a BI developer background to build something useful.
How was the initial setup?
The initial setup was super easy. It was straightforward to align connectors with other tools, such as Snowflake and DBT. It also works with other databases like Fivetran.
What was our ROI?
Using ThoughtSpot has resulted in significant time savings and improved business sales by allowing us to identify sellers and buyers across regions, facilitating targeted marketing.
What's my experience with pricing, setup cost, and licensing?
ThoughtSpot's pricing is reasonable and in line with other BI tools. Like all BI tools, it involves negotiation, but we settled on a reasonable price.
What other advice do I have?
I would recommend ThoughtSpot to anyone who wants to have self-service capabilities for their customers, whether internal or external.
Overall, I would rate ThoughtSpot as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Seamless integration with external systems and effective dashboard management enhance productivity
What is our primary use case?
I use ThoughtSpot for our BI internal use cases at Zoomin software. I mainly developed models for go-to-market, HR, product teams, and customer success.
What is most valuable?
The main core of ThoughtSpot is to create models, connect data pipelines, and create business models and dashboards on top of them. I often use connections to external systems like syncing information with Salesforce or exporting data to spreadsheets. I started to review the AI capabilities of ThoughtSpot but terminated my work with it due to our company's acquisition by Salesforce.
What needs improvement?
I encountered limitations mainly around UI and dashboard configuration. The widgets are simple with limited flexibility or customization. I would like more customization options.
Additionally, handling governance when there are many models and dashboards is complex. There is no way to organize assets by business unit, only a list with tags, which is not convenient.
For how long have I used the solution?
I have used the solution for a little bit less than three years.
What do I think about the stability of the solution?
Stability is very important, and ThoughtSpot performs well. The upgrades are smooth with no downtime, which is super important.
What do I think about the scalability of the solution?
I rate ThoughtSpot as eight out of ten in scalability. The platform does not have technical problems with scaling data or connections, but governance can become an issue with many dashboards or models.
How are customer service and support?
The customer service and support are not good. I stopped opening tickets due to insufficient and untimely responses. The questions asked were often unrelated to the problem and not helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, I used Sisense and maintained both Sisense and ThoughtSpot. I did not switch, rather used them concurrently.
How was the initial setup?
I was not part of the initial setup. My first time working with ThoughtSpot was complicated due to the TML feature and security rules, which were not intuitive.
What was our ROI?
We did not have a lot of users, so there was no significant revenue return. However, we saved time for some personnel due to the data warehouse setup.
What's my experience with pricing, setup cost, and licensing?
ThoughtSpot is expensive. When compared with Tableau and Sisense, it is around seven or eight on the expense scale.
Which other solutions did I evaluate?
I was not involved in the decision-making process, however, two additional tools were evaluated before choosing ThoughtSpot.
What other advice do I have?
My overall rating for ThoughtSpot is eight out of ten.
I don't have specific advice or recommendations. It is one of many tools on the market.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Creates user-friendly analysis environments for large datasets
What is our primary use case?
I use ThoughtSpot as one of the visualization tools. I mainly create some live boards and provide access to the data sources and worksheets to users so they can create their own analyses and answers as required.
What is most valuable?
The tool is user-friendly for the end users. It is primarily a search-based tool. Users do not need a technical background to work directly on the dataset.
Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily. ThoughtSpot is fast, even with one to ten terabytes of data.
What needs improvement?
The visualization customization needs improvement. Currently, it is not as customizable as the options available on Power BI or Tableau. It mainly offers basic chart options.
For how long have I used the solution?
I have been using it for more than four years now.
What do I think about the stability of the solution?
The stability of the product is really good. I use it primarily for large datasets, and it performs faster than regular data visualization tools such as Power BI, which has limits on dataset size.
What do I think about the scalability of the solution?
The tool is flexible but not as advanced as Tableau, Power BI, or Looker, which have separate tools for preparation, customization, and storytelling.
How are customer service and support?
The support team gets a six out of ten.They are not as proactive. The knowledge base for ThoughtSpot is less robust compared to others.
How would you rate customer service and support?
How was the initial setup?
The initial setup is easy. It supports compatibility with most databases, making it easy to bring data from any database, create joins, and develop worksheets.
What other advice do I have?
It's a great tool for analyzing large datasets. For someone new to ThoughtSpot, it is efficient for analysis tasks that involve large amounts of data.
Overall, I would give it a rating of eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Exceptional Tool for Real-Time Insights and Dashboard Creation
What do you like best about the product?
ThoughtSpot's AI-driven highlights are a game-changer, providing valuable insights with minimal effort. The platform's user-friendly interface makes it incredibly easy to create detailed dashboards, even for those without a technical background. The real-time insights ensure that our team is always working with the most up-to-date information, which significantly enhances our decision-making process The account team has equally been exceptional in being part of the team and helping find solutions for us and our clients.
What do you dislike about the product?
Honestly, there's nothing to dislike about ThoughtSpot. It has consistently met and exceeded our expectations.
What problems is the product solving and how is that benefiting you?
ThoughtSpot is instrumental in building demos for our sales team, allowing us to showcase the platform's capabilities effectively. Additionally, it helps us create real-time reporting environments for our clients, which is crucial in demonstrating the commercial benefits of our solutions. This not only enhances our sales presentations but also provides our clients with immediate, actionable insights, leading to better decision-making and increased satisfaction.
Happy with Thoughtspot
What do you like best about the product?
Easy to review, easy to build your own custom dashboards
What do you dislike about the product?
Nothing I can think of - I use it almost every day.
What problems is the product solving and how is that benefiting you?
Quickly put information into dashboards
modern analytics interface
What do you like best about the product?
nice visuals, modern approach to analytics, efficiencies with TML, good customer support, good embedded functionality
What do you dislike about the product?
report components are not re-usable e.g. formulae, some features still not matured, e.g. syncs breaking, and sync to slack only shows first page
What problems is the product solving and how is that benefiting you?
allowing us to roll out access to our clients by making use of embedded analytics and also row level security
improving data usage by sync to slack and gsheets
Innovative BI tool which feels approachable for business users
What do you like best about the product?
Quick implementation, intuitive UI for business users, innovative features (AI questions), great drill and interactive functionality for business users, awesome customer support, embedding dashboards into our customer portal is easy and works well.
What do you dislike about the product?
Thoughtspot is a premium option on the market, limited customization that comes with the nice user interface.
What problems is the product solving and how is that benefiting you?
We use thoughtspot for 2 purposes: 1. Making data and insights available to the entire company. 2. Embedding dashboards and data for our customers to access in our customer portals.
