Docebo Learning Platform - NA
Docebo NA IncReviews from AWS customer
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Mostly positive, with a couple of significant issues
What do you like best about the product?
The implementation process is really straight forward. The Learn module of the product works well for the most part. Modern look, support is ok. Seems comparable to other products on the market.
What do you dislike about the product?
Calendar integration is woefully undersupported out of the box, despite it being sold as having it. It's limited to automating an email with a calendar item attached to it. For true calendar integration you need to buy Docebo Connect at a huge markup. This was only made clear to us after we signed the contract and the upselling started. This seems to be a common issue for other companies too.
What problems is the product solving and how is that benefiting you?
Managing instructor lead training sessions and tracking learning records was previously reliant on spreadsheets. Using Docebo streamlines the process and cuts a lot of admin work.
We've recently migrated our compliance training to the platform, and automating the chasers reminders has been a big improvement; previously was done manually and was not well received by the business.
We've recently migrated our compliance training to the platform, and automating the chasers reminders has been a big improvement; previously was done manually and was not well received by the business.
Easy to use platform and very supportive support team
What do you like best about the product?
Docebo is very user-friendly and the docebo university gives a very good understanding on the platform and it's features
What do you dislike about the product?
The reporting part of Docebo could be a little better. It feels like we have only limited options
What problems is the product solving and how is that benefiting you?
Sending out reminders for training completion and follow-up with the employees has been a challenge and Docebo has made my life easy
I had an excellent meeting today with Adrian Thomas!
What do you like best about the product?
We need a way to provide training to our staff no matter where they are. Adrian Thomas suggested ideas that encompass changes we have wanted to make but never knew Docebo had the ability to make.
What do you dislike about the product?
The chat help rarely finds an answer to our problem. They usually say they don't know, but I can suggest that it be added. I wish they had told us that there were Customer Support Specialists like Adrian who could assist us in optimizing our system years ago as we were looking to change systems due to a lack of support for our needs.
What problems is the product solving and how is that benefiting you?
Getting multifaceted learning to span across all departments.
LMS Administrator
What do you like best about the product?
Docebo is a flexible LMS platform which enables users to upload assignments/certificates through customized modules. Users can also choose to "record screen" if needed and drag/dop YouTube and Vimeo links.
Additionally, for those managing the platform, there is great flexibility as well, with options such as MyTeam® and customizable "power profiles", which allow for maximum manager control without exposing the platform to the risk of accidental deletions/additions or course edits.
Additionally, for those managing the platform, there is great flexibility as well, with options such as MyTeam® and customizable "power profiles", which allow for maximum manager control without exposing the platform to the risk of accidental deletions/additions or course edits.
What do you dislike about the product?
The platform is not very intuitive, with admins needing to practiec within the sandbox for some time before managing the platform. There are other downsides, such as the inability to archive courses (altough you can archive learners).
Another downside is the ILT session tool, which takes some time to master and requires IT to link the preferred videoconferencing tool.
Another downside is the ILT session tool, which takes some time to master and requires IT to link the preferred videoconferencing tool.
What problems is the product solving and how is that benefiting you?
For the most part, compliance and training accountability. All the tools needed for tracking compliance, learner transparency and accountability are there---all that is needed is expert execution.
Poor first impressions
What do you like best about the product?
Visually pleasing, it looks good and i like the Go1 content library
What do you dislike about the product?
No calendar integration without paying for it
What problems is the product solving and how is that benefiting you?
Course administration, compliance training and individual eLearning
Docebo's learning technology and development always seems to be ahead of the curve!
What do you like best about the product?
This platform is comprehensive, with awsome functionality, multiple reporting options available and we really love their overall approach to e-learning.
Great product, amazing support and insight from Temmy and Michael.
We are so happy to have purchased this product!
Great product, amazing support and insight from Temmy and Michael.
We are so happy to have purchased this product!
What do you dislike about the product?
Not much really.
Perhaps we could have more options to add to power user profiles.
Perhaps we could have more options to add to power user profiles.
What problems is the product solving and how is that benefiting you?
Compliance training and reporting is key to us and the certifcates help maintain our engagement and tracking.
Great customer experience!
What do you like best about the product?
The product, the customer success team that work hard to support its customers, and the speedy customer service! The platform is easy to use and implement and we can reach out to all our retail staff very easily!
What do you dislike about the product?
I would love to have more options in notifications menu. It always shows up as an endless list of tasks or things to do, and it is overwhelming, or just not interesting to follow!
What problems is the product solving and how is that benefiting you?
The reach to our retail staff is really easy without them having to use personal emails or work emails.
Amazing Customer Service
What do you like best about the product?
Whenever I have issues or questions that I cannot find the answers for on self service, I know I can reach out to the Docebo team to help me find the solution. What's also great is that they periodically meet with us to assess if all of our needs are being met by the current features.
What do you dislike about the product?
On occaision we identify some features or reporting options that are unavailble. Sometimes it's possible to creatively work around this, while other times, we just have to wait until the feature update is hopefully implemented.
What problems is the product solving and how is that benefiting you?
Docebo allows us to create Learning Experiences for our external customers by hosting the learning data and allowing us to review the KPIs important to show our impact.
Experience as Training Admin
What do you like best about the product?
Easy to navigate. User friendly. Hability to differenciate users through groups/branches.
What do you dislike about the product?
Very difficult to have changes made to existing features/functionalities, even if these are very basic and logical. The fact that most of useful functionalities have to be paid separately.
What problems is the product solving and how is that benefiting you?
Learning Plans - this was a long time request we had, and finally seems to be adressed.
Positive experience
What do you like best about the product?
the flexibility of the platform and the user-friendly usage
What do you dislike about the product?
The lack of direct contact with the help desk via call. The length of time in resolving tickets of medium complexity.
What problems is the product solving and how is that benefiting you?
It is representing the leverage tool to build a corporate academy aimed at managing and delivering training, initially internally and later externally to clients.
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