Docebo Learning Platform - NA
Docebo NA IncReviews from AWS customer
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Overall satisfactory experience
What do you like best about the product?
- Docebo offers wide possibilities for customization
- Great personnalization & Gen AI features
- Powerfull reporting
- Lots of possibilities with integrations, powerful API
- Quick & helpful customer support
- Great personnalization & Gen AI features
- Powerfull reporting
- Lots of possibilities with integrations, powerful API
- Quick & helpful customer support
What do you dislike about the product?
- Complex UX when creating & managing courses
- Some features are in need of improvements and seem to be forgotten by the product team; and it's hard to get visibility over what improvements are in plan, because Docebo does not their share roadmap publicly
- Some features are in need of improvements and seem to be forgotten by the product team; and it's hard to get visibility over what improvements are in plan, because Docebo does not their share roadmap publicly
What problems is the product solving and how is that benefiting you?
Docebo allows for offering our collaborators one place for learning skills related to their job & complete compliance training activities. Docebo help us centralize all learning data in one place.
Frustrating Platform to Use
What do you like best about the product?
There are many capabilities if you know what you are doing
What do you dislike about the product?
-The platform is extremely difficult to use are a new user, NOT at all user friendly
- The platform seems to be created by developers with zero insight from a L&D professional, so some things that would make sense for a learner are not offered. So implementing new things/initiatives is painfully difficulty at times.
- The enterprise dashboard is useless, it provides no useful information
- reporting is very annoying and if you ever want useable metrics you have to pay and we pay a lot already
- We have come across a few features (gamification, playlists, etc) that seem half baked, Docebo like to advertise these great things but in reality they don't work or have serious limitations.
- zero proactive communication when things aren't working, our site has been down, reports haven't worked and no one has communicated what the problem is. We have always had to reach out
- There seems to be a million steps that are required for any given thing on the platform, from course set up to channel management, and heaven forbid you want to set up a new landing page. If you miss one little step along the way it wont work or will cause issues in the future. It shouldn't be so difficult!!
- We also had absolutely terrible customer support for months. We had to escalate and get legal involved it was so bad
- The platform seems to be created by developers with zero insight from a L&D professional, so some things that would make sense for a learner are not offered. So implementing new things/initiatives is painfully difficulty at times.
- The enterprise dashboard is useless, it provides no useful information
- reporting is very annoying and if you ever want useable metrics you have to pay and we pay a lot already
- We have come across a few features (gamification, playlists, etc) that seem half baked, Docebo like to advertise these great things but in reality they don't work or have serious limitations.
- zero proactive communication when things aren't working, our site has been down, reports haven't worked and no one has communicated what the problem is. We have always had to reach out
- There seems to be a million steps that are required for any given thing on the platform, from course set up to channel management, and heaven forbid you want to set up a new landing page. If you miss one little step along the way it wont work or will cause issues in the future. It shouldn't be so difficult!!
- We also had absolutely terrible customer support for months. We had to escalate and get legal involved it was so bad
What problems is the product solving and how is that benefiting you?
We are able to put courses up and have new staff go through onboarding
Experience as a daily user and administrator
What do you like best about the product?
All new features can be tested in a sandbox beforehand.
What do you dislike about the product?
Some old legacy functions are still in need of improvement.
What problems is the product solving and how is that benefiting you?
Customizable pages & menus
Good management of training documents via a central repository
Good integration of various third-party apps
Regular exchange and regular information on new functions and enhancements/improvements
Good management of training documents via a central repository
Good integration of various third-party apps
Regular exchange and regular information on new functions and enhancements/improvements
Really Good
What do you like best about the product?
- System is quite well set up and intuitive
- good customer support
- implementation team was supportive
- has most of the LMS features
- good customer support
- implementation team was supportive
- has most of the LMS features
What do you dislike about the product?
a lot of purchases required to function
- Use is limited with no content
- Use is limited with no content
What problems is the product solving and how is that benefiting you?
Compliance course
Content hub
sales enablement
Content hub
sales enablement
Transforming Training into a Seamless Success Story!
What do you like best about the product?
Navigating is a cinch with its user-friendly layout. We get that homey feel by customizing a lot of the platform to match our brand. Supporting various content types for diverse learning materials, Docebo has all we need. Docebo makes learning fun with badges and leaderboards – because who doesn't love a little friendly competition? The CSM and onboarding team have been most helpful.
What do you dislike about the product?
Docebo's reporting functionality could use some enhancements. The addition of a custom report writer, incorporating all system attributes, and the inclusion of discussion forums as learning activities would greatly improve the user experience.
What problems is the product solving and how is that benefiting you?
Providing training to our business partners.
An LMS which gives you the freedom to use it exactly as you like and need!
What do you like best about the product?
Docebo offers multiple ways to give individual use cases solutions. The ways of customization is great.
What do you dislike about the product?
A few times critical bug fixes took a while and therefor we had to live with them longer than we'd like to.
What problems is the product solving and how is that benefiting you?
We have multiple users with different use cases. Therefor we can give each user an individual sight into the LMS (via power user Profils, indiviual menues and landing pages).
This is great to give each user (customer or organisator/admin or instructor or etc) the best usability and navigation within the LMS. Only us superadmins can see the full amount of LMS and we can keep it simple for other users.
This is great to give each user (customer or organisator/admin or instructor or etc) the best usability and navigation within the LMS. Only us superadmins can see the full amount of LMS and we can keep it simple for other users.
Great LMS with amazing options to personalize
What do you like best about the product?
- Docebo offers an excellent service right from the start, regardless if you're just interested or already a customer.
- Setting the system up was easy, as it was accompanied and supported by a project team of Docebo. The whole process was very structured and well-thought.
- After the onboarding process you know the whole LMS inside out.
- In addition to that Docebo offers a ton of great features and possibilities to adapt the platform to your needs.
- Customer support is quite fast when you experience any issues (which rarely occur).
- We use the platform on a daily basis and received great feedback from our users.
- Setting the system up was easy, as it was accompanied and supported by a project team of Docebo. The whole process was very structured and well-thought.
- After the onboarding process you know the whole LMS inside out.
- In addition to that Docebo offers a ton of great features and possibilities to adapt the platform to your needs.
- Customer support is quite fast when you experience any issues (which rarely occur).
- We use the platform on a daily basis and received great feedback from our users.
What do you dislike about the product?
- Nothing to declare. The only thing to mention is that Docebo offers a full solution and this is probably not suitable for everyone (e.g. if you need a very simple and basic LMS).
What problems is the product solving and how is that benefiting you?
We use Docebo for several purposes:
- Intranet (having several documents and media on the platform)
- Onboarding (giving our starters a great onboarding experience)
- Training and development for sales force
- Keeping our staff informed (communication)
- Presentations
- Intranet (having several documents and media on the platform)
- Onboarding (giving our starters a great onboarding experience)
- Training and development for sales force
- Keeping our staff informed (communication)
- Presentations
When technology meets usability
What do you like best about the product?
Docebo is a complete LMS solution that includes huge capabilities. It is amazing how much you can customize the user interface creating a friendly and intuitive environment that is fully integrated with the brand image. The number of available features and usability is associated with a strong focus on innovation that keeps the platform at the top of the LMS ranking. Using the Connect module, they allowed a secure and easy-to-deploy capability to integrate the LMS with the entire IT architecture integrating data coming from the different systems to create meaningful insights.
What do you dislike about the product?
What makes Docebo strong is, on the other hand, its weakness. The high customization and the number of available features make the platform complex and require professionally trained people to implement and maintain the top its incredibly powerful potential.
What problems is the product solving and how is that benefiting you?
With Docebo, we can offer our customers a truly personalized experience with centralized control and management.
Great customer service. Simple to use tool.
What do you like best about the product?
Not only LMS but also great interaction with other services (Salesforce, Teams, etc.). Easy to use and implement new features.
What do you dislike about the product?
Limited actions regarding test configuration.
What problems is the product solving and how is that benefiting you?
Possibility to provide a platform where you can find your live online training, course material and tests. Organizing events is very easy.
Docebo, the best LMS when you highly rely on multi Tennant functionality
What do you like best about the product?
Docebo is really easy to use, the administration is straight forward and has a lot of feautures on multiple levels. It is really easy to integrate external applications such as slack, Teams , Zoom, etc, etc. But the best feature is the Extended Enterprise function (multi tennants). At G DATA, we sell Security Awareness Courses to companies, and a lot of them want to have a personalised platform with and without SSO integration. With Docebo this is really easy to achieve, within 30 minutes you have the tennant up an running, with their own logo and colors. The SSO integration is quite easy to implement, depending on the IT infrastructure of the customer. We also have a lot of resellers with their own tennants, and they again have customers who sometimes have their own tennats and Docebo handles this beautifully. One thing to keep in mind, when setting up Extended Enterprises, try to keept it simple (branches, notification, power users).
What do you dislike about the product?
Not much negative to tell about Docebo, but sometimes the customer support is a bit dreadfull. When opening a ticket, you need to make sure that there is no room for anything else. One important note, the Support desk is always friendly and try to help! Even though the settings are quite easy, you some times need to click around a lot to achieve easy things, but this is just a minor thing. One other thing that I am missing is unenrollment rules and learning plan triggers within the groupsd, but I have good hopes that Docebo will implement tese features.
What problems is the product solving and how is that benefiting you?
As our customers have the need to have their own tennant, Docebo is the only viable option. A lot of LMS provider offer multi tennancy, but there is no better multi tennant LMS as Docebo!
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