Docebo Learning Platform - NA
Docebo NA IncReviews from AWS customer
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Hands-on Troubleshooting With Support
What do you like best about the product?
Ease of managing on-demand education for members of our college; Docebo has become our central hub for our members to maintain their certification, which previously was maintained individually by each member. This has streamlined our processes significantly.
What do you dislike about the product?
Some of our users have complained about unfamiliarity with the system, and some have found it difficult to navigate. We've also had difficulty grading assignments that had been uploaded.
What problems is the product solving and how is that benefiting you?
While experiencing difficulties grading assignments, Ben Breaux took time to join us on a call and walk through the process with us. Ben's guidance through the process was crucial in correcting the error that we were encountering, and his hands-on approach was greatly appreciated.
Perfect for small to medium sized business
What do you like best about the product?
Gamification, Certificates, learning plans. The ability to stylize easily and without intervention from developers
What do you dislike about the product?
The webinar feature is not especially intuitive and could be better architected
What problems is the product solving and how is that benefiting you?
Our business is small but is growing quickly. Docebo helps us create a learning culture with our users and reduces time spent on questions that get asked often
The best LMS solution for brands serving different stakeholders
What do you like best about the product?
After completing a long and thorough procurement process, we discovered that Docebo was the only solution that could meet our business requirements: (1) The ability to support different audiences with customized login pages using Salesforce integration, (2) course, learning plan and certification capabilities and (3) a central repository where we can manage content easily. Docebo is so flexible and advanced in what it can do, that we haven't even scratched the surface of all their features. They also have a breadth of self-serve resources and a customer support team that responds rapidly. Would highly recommend this.
What do you dislike about the product?
Not a dislike but compared to other LMS systems we reviewed, any company that uses Docebo should have a dedicated LMS administrator who knows some HTML/CSS. There's alot to learn about the system, but that's what makes it so powerful.
What problems is the product solving and how is that benefiting you?
Docebo helps us facilitate training and enablement to multiple stakeholders.
Functional platform with a complex admin UI
What do you like best about the product?
The platform is robust and offers enterprise-level features which could scale with a small business well into a large-scale growth period. Yet it's flexible enough that it could be tailored to suit the needs of any side organization.
What do you dislike about the product?
The administrative UI is very complex and it offers lots of features which are hidden in places you wouldn't intuitively look for them. The complexity of troubleshooting basic things seems excessive, and the bulk user management capabilities are not great. The reporting functions are also somewhat complex and cumbersome for doing somewhat basic things.
What problems is the product solving and how is that benefiting you?
We needed to scale our LMS from a single-team tenant to a company-wide centralized platform for learning needs. This was straight forward with Docebo and offered fantastic onboarding support allowing us to focus on building out our platform in a quick and meaningful way.
everyone is helpful
What do you like best about the product?
help is quick. help desk and account mgr
What do you dislike about the product?
wish there were more ways to do certain things on site.
What problems is the product solving and how is that benefiting you?
logins, working with my staff member
Docebo Review
What do you like best about the product?
1. Customizable to a very high degree
2. Very friendly customer support from the main point of contact
3. Even if there's something I need that can't exactly be solved, we find a way around it
2. Very friendly customer support from the main point of contact
3. Even if there's something I need that can't exactly be solved, we find a way around it
What do you dislike about the product?
1. Technical consultation and help can take a long time to schedule
2. Documentation around some of the more technical stuff isn't great
3. It'd be nice to read through use cases of the more complex topics that are more detailed
2. Documentation around some of the more technical stuff isn't great
3. It'd be nice to read through use cases of the more complex topics that are more detailed
What problems is the product solving and how is that benefiting you?
1. Helping us create a platform that is differentiated across our book of business
2. Helping us maintain privacy for our customers
3. Creating a solution that helps us host a variety of content.
2. Helping us maintain privacy for our customers
3. Creating a solution that helps us host a variety of content.
Docebo is a forward thinking LMS
What do you like best about the product?
I love the training resources Docebo provides. Docebo has elearnings, knowledge articles, and a community page. I had never owned or managed an LMS before but Docebo resources allowed me to ramp up quickly and also own managing the LMS. What use is a product if you don't know how to use it! I also love that we can share links to the content and how often they update the product.
What do you dislike about the product?
Docebo has a gamification platform that we are trying to use. I think it is awesome that this feature exists. I don't think many LMSs have this but if needs to allow more customization options to allow organizations to own its badging. I also dislike how challenging it is for our customers to reregister for training.
What problems is the product solving and how is that benefiting you?
We needed a place to hold our e-learning content and track attendance for our live sessions. Docebo does that and way more! We are using other areas like gamification and creating custom html boxes to give the platform our organizations look and feel.
Overview of Docebo Experience
What do you like best about the product?
The versatility of the platform. I like the ability to customize pages and reports.
What do you dislike about the product?
The Salesforce integration and tech support for this are poor. Since starting using the platform in April 2021, we have 3 major issues with syncing which have held us back in rolling out the LMS with our customers in the LMS. In general tech support is quite slow and I currently have 2 tickets that have been open for a minimum of 3 weeks. I often have to follow up with tech support asking about the status of my ticket and I feel that when I provide details of the problem, they are either not read properly or not taken into account when tech services try to troubleshoot.
I also am not particularly fond of the Notifications - there is not an easy way to preview and it takes several steps to set up.
I also am not particularly fond of the Notifications - there is not an easy way to preview and it takes several steps to set up.
What problems is the product solving and how is that benefiting you?
Creating a central location for our training materials, easy-to-use reporting, ability to host virtual sessions and provide asynchronous learning via elearning courses and the recorded ILT sessions.
Great learning platform with wonderful continuity of customer service
What do you like best about the product?
The most helpful aspect of Docebo is the ease with which content can be stored and managed. The ability of customization for a personalized look is also a positive.
What do you dislike about the product?
A downside to Docebo is the lack of a la carte purchase options for learning content outside of a package purchase. It would be beneficial to show all users all courses that are available through Docebo and provide individual users the option to purchase courses a la carte. This would increase the user's ability to individualize and personalize their learning much more.
What problems is the product solving and how is that benefiting you?
Docebo is allowing my learning and development team to create learning resources and provide on-demand training to our users that are integrating new customer management systems in their operations.
Easy to Use
What do you like best about the product?
The user interface is very intuitive. Administrative functions are easy to complete and require minimal effort. The central repository makes it easy to maintain changes to courses.
What do you dislike about the product?
Reporting is not very flexible. It would be nice to have to ability to schedule reports for survey and assessment data. Additionally, it would be nice to have the ability to customize reports based on user-defined criteria that would provide access to more fields.
What problems is the product solving and how is that benefiting you?
Docebo makes it possible to provide training material to diverse populations with an easy to use interface for the client.
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