Docebo Learning Platform - NA
Docebo NA IncReviews from AWS customer
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Docebo Review
What do you like best about the product?
We love having the ability to customize the platform. We've customized unique pages, learning plans. We have quite a few Power Users who upload and assign their training content - we value the ease of use.
What do you dislike about the product?
The available reporting and analytics. It would be great to have the ability to pull a report that reflects specific courses tied to a learning plan and enrollment rules. Currently, this is manually tracked, which is challenging as we have over 150 unique 'enrollment rules'
What problems is the product solving and how is that benefiting you?
We appreciate the ability to offer optional courses to our employees. They are easy to find and we've seen an uptick in our employee's time on the platform & course completions.
Recommendations to others considering the product:
I'd like to recognize our Customer Experience Manager, Christina Streetman. Her thorough communication continually ensures each touchpoint (email, phone, or webinar) throughout my Docebo journey has been engaging, efficient, and effective. She is personable and skilled at building relationships and trust with not only myself but my team. Christina is a true example of the type of CXM every employer should desire; accountable and responsible, personable with a superior work ethic, and a high degree of integrity.
Please ensure Christina Streetman is recognized for her thoughtful leadership and ensure she knows that her efforts, consistently going above and beyond do not go unnoticed and are valued.
Feel free to reach out should you have any questions.
Please ensure Christina Streetman is recognized for her thoughtful leadership and ensure she knows that her efforts, consistently going above and beyond do not go unnoticed and are valued.
Feel free to reach out should you have any questions.
It is a very powerful, yet easy to use, resourceful system that responds to different needs
What do you like best about the product?
Intuitiveness and ease in doing most of the operations
What do you dislike about the product?
There are currently no things I don't like
What problems is the product solving and how is that benefiting you?
I am managing the training of different types of resources distributed throughout the territory, in a fast, effective and safe way
The best LMS out there
What do you like best about the product?
User friendly, Ai enabled and tailored towards different learning styles
What do you dislike about the product?
Docebo University could be improved, pretty good otherwise
What problems is the product solving and how is that benefiting you?
Automation makes HR work much easier. Can allow employees to self learn or initiate a course lead by an instructor
Best practice calls with Ilaria
What do you like best about the product?
I liked that it was possible short-term to book a call and get professional support on the points I wanted to discuss. The customer experience specialist was able to help me and solve my issues on the platform.
What do you dislike about the product?
I felt sometimes the specialist tried to have me solve the issues by myself (sending links etc, to support), while I had expressed the wish to have direct support.
What problems is the product solving and how is that benefiting you?
We want to improve the quality and efficiency of onboarding, as well as have control over training on specific new products and services for all staff. We believe with Docebo we are on a good way to realise these 2 goals.
My experience with DOCEBO
What do you like best about the product?
Practical, customizable with excellent customer service always available.
Easy and intuitive from the end user's side.
Possibility to create very interactive courses.
Easy and intuitive from the end user's side.
Possibility to create very interactive courses.
What do you dislike about the product?
When you start performing many operations from the administrator side, the platform experiences slowdowns.
Loading times and guides are not always intuitive.
To get the most out of it, it is necessary to rely on expert consultants.
Loading times and guides are not always intuitive.
To get the most out of it, it is necessary to rely on expert consultants.
What problems is the product solving and how is that benefiting you?
Help in spreading information reduces training time.
Allows active monitoring of training progress.
Many additional modules that greatly improve the platform.
Allows active monitoring of training progress.
Many additional modules that greatly improve the platform.
Recommendations to others considering the product:
At the cost of the platform, consider adding external consulting to maximize the investment.
Easy set-up and feature rich
What do you like best about the product?
We set ours up in a short time. The learning curve was minimal, and the Help Desk continues to be very quick with helpful responses. Best of all, everything is visual, rather than working in complicated programing to achieve results. Docebo support is very good and my CXM Christina Streetman is tremendous!
What do you dislike about the product?
The platform is still growing, so there are inconsistencies in the functionality, i.e., some menus are clickable while others aren't but should be. I'd like more customization without having to code a brand new page.
What problems is the product solving and how is that benefiting you?
We've been able to guide specific groups to specific learning plans easily, resulting in increased customer satisfaction. The unified look and functionality is more friendly and professional than previous systems, which has generated positive feedback internally and additional interest in our services. We've moved away from several other services to consolidate on this platform, resulting in cost-savings and more reporting ease.
Recommendations to others considering the product:
No system is perfect—I've worked on at least five different types in my career thus far—and this has been the easiest to implement and get users acclimated to with minimal training. As an Admin, I'm confident in the system performance and accomplish tasks with reasonable effort and predictable time frames. The platform is feature-rich even without all the add-ons. The customer service is very high, and the HelpDesk is quick and easy to understand. The more we use it, we keep finding more ways to expand our reach to customers and increase their satisfaction, which has been our goal in implementing this platform.
Incredible Support
What do you like best about the product?
I am a big fan of their customer service/support/help desk team. Wheneverin doubt I know I can count on Docebo to explain the inner workings of the platform to better help me understand how to use the system to my advantage.
What do you dislike about the product?
There are some components that still need some work. The notifications and central repository could be a little more user-friendly. If notifications were built right into a course that would be helpful, or set up in a calendar type format to better visualize timelines. We'd love it if the central repository's scroll functionality was a little easier to navigate when organizing courses. As well as the ability to create recertification classes with fresh data for the following year all while keeping last years data too. I know these projects take time and energy and their current state is functional, so this isn't a bad review just some suggestions to make many of our lives more functional on the platform.
What problems is the product solving and how is that benefiting you?
ILT has solved issues for us with in-person and online sessions.
Fundamental Functionality of Core Platform Isn't There
What do you like best about the product?
The tech support Docebo offers, particularly by chat, is phenomenal. The response time is excellent and their ability to view what is in your platform with specific examples to help solution is very beneficial. Most of my questions are answered without ever moving on to tier 2 support or submitting a formal ticket.
What do you dislike about the product?
The core lms platform is missing key features. Things like archiving courses or moving them into a maintenance mode that isn't visible to users aren't available. Notifications cannot be tested (you have to wait for their conditions to be met to see what the live notification looks like). Courses within learning plans cannot be organized into sections or topics, nor can learning plans be nested. There's no way to preserve history for multiple completions. There's not a function for a proctor code for exams. These are all functions that not only would I expect in an enterprise solution, but they are also functions that are available from Docebo's competitors. When bringing many of these features/needs up either in the suggestion portal or in the community, they are largely dismissed or ignored all together.
What problems is the product solving and how is that benefiting you?
Docebo is great for sharing learning with both internal and external users. It allows us to share content easily across user groups while maintaining separate reporting through the user branch structure. The capabilities around custom layouts, gamification, sharing badges on LinkedIn, etc are nice added benefits.
Full availability of the Team
What do you like best about the product?
Availability and professionalism of the work team, accuracy in following work processes
What do you dislike about the product?
Operational instructions sometimes unclear
What problems is the product solving and how is that benefiting you?
Internal corporate training
Docebo learning experience for training
What do you like best about the product?
The biggest advantage is that Docebo is a user-friendly platform, and it provides the possibility of having a sort of "library" of content (especially training) that can be customized ad hoc for users.
What do you dislike about the product?
The fact that it is not possible to organize the courses and that at the management level there are some functions that are not very straightforward and not logical (I'm thinking of the notifications - for example, you have to activate them first and then enroll in the course)
What problems is the product solving and how is that benefiting you?
We are doing remote training for a lot of people - especially new hires, and this gives us a great advantage because we are not forced to do live training. Secondly, the fact that pages, courses, and notifications can be customized based on the country we are referring to is very useful when we have to send mandatory courses, and in this way, we can send it to everyone.
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