Docebo Learning Platform - NA
Docebo NA IncReviews from AWS customer
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Easy to use LMS, could use more robust reporting tools
What do you like best about the product?
The Docebo platform is easy enough to learn and use. They have a LOT of resources available to learn how to use the platform pretty thoroughly and troubleshoot issues.
What do you dislike about the product?
Recent updates have made the platform more difficult to use/less intuitive. Instructors now have to enroll themselves and manage courses via the admin menus and relearn this process. Reporting and analytics capabilities are ok. They seem to put more time in developing data visualization on the platform instead of making the basic reporting function more intuitive. For instance, you cannot pull a simple report that lists all courses in your catalogue by session time and date...
What problems is the product solving and how is that benefiting you?
The new enrollment functionality makes tracking enrollments easier. Building new courses and sessions is much easier with the new update as well.
Docebo has delivered a tremendous improvement to the learning experience of our Sales organizations.
What do you like best about the product?
The platform is very customizable for our internal branding requirements, it is easily embedded into Salesforce.com to meet our learners where they are working every day, and their Go.Learn app delivers an easy out-of-the-box mobile solution with a consistent experience vs. the laptop. The gamification features help improve engagement with the platform. From an admin perspective, programming, organization and maintenance of content and learner groups is very straightforward with no deep IT knowledge required. Finally, Docebo provides a great support model, from their dedicated onboarding expert, to their easily accessible technical support team and finally the very responsive customer experience manager who is always available to ensure our platform experience is as good as possible.
What do you dislike about the product?
The only significant challenge we have encountered is the out-of-the-box mobile app is not available on the Android marketplace in China. There is a workaround solution Docebo has offered, but it is more technical and requires some dedicated IT support to implement.
What problems is the product solving and how is that benefiting you?
Previously, our only option was to use a highly validated LMS that was difficult to access and therefore had very low engagement with our Sales organizations. It was also very complex and inflexible from an admin perspective. Since launching Docebo we have seen a dramatic increase in engagement and completion of new learning events and we have been able to build a community of admins that feels comfortable keeping the platform updated and organized to ensure a positive learning experience.
Docebo - Compliance Organization Customer
What do you like best about the product?
The interface and modernity of Docebo. This system has been so well received by our organization. We came from a platform that allowed little to no customization. Being able to brand Docebo to match our organization's culture has lead to larger user adoption.
What do you dislike about the product?
It's extremely limited in its compliance functionality. We require training to be done on frequency (annually, bi-annually, etc.) and matching this need in Docebo has become extremely manual. The system only allows one completion per course per user.
The support desk takes forever to respond to tickets. It is really frustrating to consistently have to follow up on tickets, when we were told tickets will be closed quickly. I have had a ticket open for over a month with no resolution.
The support desk takes forever to respond to tickets. It is really frustrating to consistently have to follow up on tickets, when we were told tickets will be closed quickly. I have had a ticket open for over a month with no resolution.
What problems is the product solving and how is that benefiting you?
User adoption and flexibility. We can customize our processes to meet the needs of our different businesses.
Recommendations to others considering the product:
Provide specific use cases to your sales team and vet them extensively. We thought we had done so, but you don't know what you don't know. Ask every question you have - their level of detail most often will not provide what you need to know as a prospective customer.
Great overall experience!
What do you like best about the product?
The Docebo user interface is very intuitive and easy to use. We also had a phenomenal training team help guide us through the process.
What do you dislike about the product?
Normal timeline for implementation is long, however the team allowed us to launch quicker.
What problems is the product solving and how is that benefiting you?
Ability to train more virtually.
First Learning Management System
What do you like best about the product?
This was our first LMS implementation. Our implementation process was a lot longer than expected. Docebo provided us with consistent support throughout the entire implementation process not only from our customer success representatives but also additional resources for our Salesforce integration.
What do you dislike about the product?
I’d like more support, specifically educational resources available to system power users. All resources are available to superadmins; however I’d like the ability to share some of the resources on Docebo University with power users.
What problems is the product solving and how is that benefiting you?
We were intrigued by Docebo’s social learning features, like Coach and Share. The ability to share assets across audiences in a quick and efficient way aligned with our strategic goals.
The functionalities are great! and continue to move in the right direction.
What do you like best about the product?
Docebo has been great in taking all feedback into consideration when updating its functionalities. The service is SO quick and efficient which really helps in the high-paced environment I work in.
The support system has been set up to be very helpful as well, I have a touch base with an assigned support staff 2 times a month and they are always available to answer any questions I might have and provide me with any resources I need to get the job done.
The help desk function that is available to you as a 'Super Admin' is very helpful when you have quick in the moment questions as well.
The support system has been set up to be very helpful as well, I have a touch base with an assigned support staff 2 times a month and they are always available to answer any questions I might have and provide me with any resources I need to get the job done.
The help desk function that is available to you as a 'Super Admin' is very helpful when you have quick in the moment questions as well.
What do you dislike about the product?
If I had to address something, it would have to be the tech lingo that is used might not always make sense to someone that wasn't 'raised' in the tech world. SSO, API... etc.
There has been 1-2 instances that I needed to ask for clarity on what the help desk was talking. even though it was tricky initially, it was easy enough to just ask.
There has been 1-2 instances that I needed to ask for clarity on what the help desk was talking. even though it was tricky initially, it was easy enough to just ask.
What problems is the product solving and how is that benefiting you?
Timely access to training for all our staff. Having this platform has really allowed us to offer training that is timely and trackable.
For example, there is a need to launch haircare training of a new product to all our retail teams that are spread across NA, we can easily launch, enroll and track all training quickly and efficiently.
For example, there is a need to launch haircare training of a new product to all our retail teams that are spread across NA, we can easily launch, enroll and track all training quickly and efficiently.
Recommendations to others considering the product:
Depending on your position, ensure you have support from your internal IT company to help with system integrations, this will make the user experience even better!
Docebo is a great tool that keeps evolving every day and fits most of our needs.
What do you like best about the product?
Docebo fits most of our needs and keeps evolving month after month
What do you dislike about the product?
Some use cases are not ready yet. Plus, it would be great to count on a "consulting" service to help make specific use cases see it through (through the logic of rules, APIs, enrollemnts and catalog visibility )
What problems is the product solving and how is that benefiting you?
eLearning needs for my customers
Great Platform
What do you like best about the product?
Super intuitive for users to navigate. Easy admin functions for course build and reports.
What do you dislike about the product?
Updates launched sometimes before fully tested. This sometimes will cause issues with integrations we have.
What problems is the product solving and how is that benefiting you?
Working on MS teams Integration issue. Support very responsive. Docebo chat is great feature as I can get simple questions or issues resolved quickly that may not need a full ticket inquiry and may be just a user error.
Recommendations to others considering the product:
Docebo has been a great experience. We started out using a custom built platform that was much more expensive and we were very dependent on the developer to load all of our content and build all of our courses. With Docebo, we can do all of this ourselves and make updates as needed. Simple to use from an administrator perspective and easy to navigate and use for a user.
Great Customer Service and Features
What do you like best about the product?
Docebo has great features for managing ILT and ODT training. They are always making updates to improve the process. They are easy to get in touch with and respond to support tickets very fast.
What do you dislike about the product?
There are pop-up messages in the platform that show you how to use things but they pop up every time you login. It can be annoying to have to close them all the time to see the interface.
What problems is the product solving and how is that benefiting you?
We purchased Doceboorginally to deliver customer training but it has become the tool of choice for employee training as well.
Recommendations to others considering the product:
Before purchasing other platforms to build courses try the in-platform options. They were better than we expected.
Docebo has a lot of features, great support, workflow could be better.
What do you like best about the product?
I'm able to create pages that are clean, I'm able to build a better UI/UX experience for our users.
What do you dislike about the product?
Chat tool needs to be changed in a bad way:no pop out function and it covers 1/3 of the screen on ALL Docebo windows I have open. Various misses on no search function for catalogs, no safeguard save when you click off a popout sidebar content editor.
What problems is the product solving and how is that benefiting you?
Making a better user experience. Creating content and organizing it so it leads the user to the desired courses.
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