Docebo Learning Platform - NA
Docebo NA IncReviews from AWS customer
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Amazing support received from my account manager (jeanine)
What do you like best about the product?
Honestly so far i cant thank enough Jeanine for her continuous support and communication , she has made the use of this system the best experience, and as we prepare for the launch her support has been phenomenal, and that strenghens the high expectations for rohbust customer support to come when we launch as well
What do you dislike about the product?
at this point i dont have alot to say, one thing might be sometimes if the case is too complex and it needs a tier 2 and 3 intervention it, it takes a bit of time to resolve the issue
What problems is the product solving and how is that benefiting you?
Providing a platform of Learning through Go1 elearnings
Helped with automating our induction process
Helped with automating our induction process
Solid and flexbile, can get even better
What do you like best about the product?
The platform allows for flexibility in how we deliver the learning experience, it performs rather well without frequent bugs or crashes - stability is really important for us in the organization. The experience with customer representatives is also quite positive
What do you dislike about the product?
The cost could be lower, you need to invent workarounds for things that should be easily accessible, for some useful features you need to use the clunky API (e.g. downloading content off LMS). Skill management has some potential but needs lot of improvements to be more usable for learners
What problems is the product solving and how is that benefiting you?
We used to struggle with keeping all our training programs organized, especially with people spread out in different locations. Now everything’s in one place, and it’s way easier to roll out courses and keep track of who’s doing what. Plus, it automates things like course assignments and progress tracking, so we’re not wasting time on admin stuff. The reporting tools are cool, they help us see where people might need extra support, which has really improved how we train and develop our teams.
Easy to navigate LMS
What do you like best about the product?
I like that it's easy to customize or update the materials within. As far as user experience, easy to follow and measure the percentage of completion. Another pro is the ability to go back and review specific information via the embedded links.
What do you dislike about the product?
The platform has a low budget and outdated appearance.
What problems is the product solving and how is that benefiting you?
Since all the information is easily accessible and can be quickly found, Docebo helps the customer experience I provide by cutting down on call time while researching and allowing critical information in a step -by-step manner that is easy to follow and cuts down on needed support.
Robust platform perfect for large organizations to help scale learning solutions.
What do you like best about the product?
Docebo enables an organizations learning and training programs to scale to new heights. Some of the most important functionality call outs to our organization:
- Allows a multitude of training materials to be used inside the platform (SCORM, Google integration, video upload, embedding, etc.)
- Automated reporting with a multitude of options (courses, learning plans, etc.)
- Has individual course links (to be able to link out directly in other repositories like Confluence for ease of access)
- Catalog and channel organization (giving the ability to easily organize content into preferred groups)
- Course customizability (thumbnails, length, certificates, etc.)
- Regular quarterly meetings (and any adhoc as needed) with a CSM to get questions answered and review system usage
- Allows a multitude of training materials to be used inside the platform (SCORM, Google integration, video upload, embedding, etc.)
- Automated reporting with a multitude of options (courses, learning plans, etc.)
- Has individual course links (to be able to link out directly in other repositories like Confluence for ease of access)
- Catalog and channel organization (giving the ability to easily organize content into preferred groups)
- Course customizability (thumbnails, length, certificates, etc.)
- Regular quarterly meetings (and any adhoc as needed) with a CSM to get questions answered and review system usage
What do you dislike about the product?
The two drawbacks we encountered:
- Zoom integration/uploading: The Zoom integration for an ILT was helpful, but there was no ability to upload the recording to the ILT event directly after the event occurred. You would have to create an entirely separate course with just the recording, separate from the ILT, which often created confusion for our organization.
- SSO/HRIS integration/uploading personnel: We had to download a report of personnel from our HRIS system and add columns of additional information manually and then upload a CSV file into Docebo to keep our personnel and information up to date.
- Zoom integration/uploading: The Zoom integration for an ILT was helpful, but there was no ability to upload the recording to the ILT event directly after the event occurred. You would have to create an entirely separate course with just the recording, separate from the ILT, which often created confusion for our organization.
- SSO/HRIS integration/uploading personnel: We had to download a report of personnel from our HRIS system and add columns of additional information manually and then upload a CSV file into Docebo to keep our personnel and information up to date.
What problems is the product solving and how is that benefiting you?
With a hybrid company like ours, having an internal LMS allows all employees to receive the same content and scale our learning solutions.
Lags on innovation and tech support
What do you like best about the product?
For the most part, team can manage our platform on a day to day basis without much technical expertise.
What do you dislike about the product?
In the last 10 months we have had some significant challenges with Docebo in a way that has negatively impacted our user experience. Despite raising these challenges to the team on numerous occassions, we have never received the technical support to help us determine root cause. And the issues continue. We are expected to discover, troubleshoot, and implement solutions on our own - which is not what we expected when signing a three yer contract.
What problems is the product solving and how is that benefiting you?
Docebo has not been particularly helpful in solving our problems.
Great Platform
What do you like best about the product?
It's easy to navigate for the end user and customizable. The customer service has been helpful and proactive.
What do you dislike about the product?
It's not easy to update / create specific components within the platform (unless you're an expect code writer).
What problems is the product solving and how is that benefiting you?
It's helpful for us to have one location for our sales team to access resources, trainings, documents, etc.
Docebo satisfaction feedback
What do you like best about the product?
Wide range of options and features, gamification and dynamic groups' menus.
What do you dislike about the product?
Certain rigidity in a few functionalities, like learning plans and re-certification, which are not allowing to freeze the completion of one learning plan/certification when re-certifying and re-taking courses in another learning plan, without affecting learning plan's completion % and completion date. Also it'd be great if we could manually and in once click get rid of .pdf certificates which were issued for a bunch of learners.
What problems is the product solving and how is that benefiting you?
We use it for training and certification of our internal staff as well as sales channels worldwide, to boost their knowledge about our solutions and services, or internal tools.
Docebo
What do you like best about the product?
The Central Repository as well as the integrations with our other software.
What do you dislike about the product?
The native UX isn't great. You will have to customize it.
What problems is the product solving and how is that benefiting you?
It allows us to disseminate courses and training materials to targeted groups.
It is a decent LMS
What do you like best about the product?
Docebo is user friendly from a Super Admin and a learner perspective. They also have where you can add-on Off-The-Shelf learning courses. It is also super easy to add new courses that you made in RISE/Storyline, etc. and it tracks the version history.
What do you dislike about the product?
Some features like the Observation Checklist are kind of pointless because you can't run reporting on them (like comparing past checklists or comparing user to user).
What problems is the product solving and how is that benefiting you?
Allowing users to take compliance training and being able to report out on that when needed. We also have learning plans created in Docebo that are more role specific for users, and we can get our employees trained quickly.
Review
What do you like best about the product?
Accommodates many of our needs for e-Learning courses.
What do you dislike about the product?
Lack of communication regarding changes or delayed communication. The customer service is not the best when submitting tickets. The customization of the pages is very limited and somewhat "old school" compared to other LMSs. The Power User profiles also have limited customization. The ILT feature is not useable and creates more work for the team.
What problems is the product solving and how is that benefiting you?
Tracking enrollments
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