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Excellent standard E-Commerce features - integrations and extras can be costly
What do you like best about the product?
The out-of-box (OOB) features that come with the platform are fairly robust, and are more than enough to craete a professional, customized and feature-rich webstore. Template driven pages with timers and preview make it easy to customize the site and allow for changes at any hour. Built-in category structure and product groups are also very well engineered.
The discount engine has come a long way, and I really haven't seen anything that is quite as good. Managing discounts can be tricky, and ML has mastered it. They truly do try to be best-of-breed, and provide all the latest technologies and features. The caveat to this is that it may cost you. (See dislike section.)
Having ML host our sites as well as provide the software has proven to be an excellent decision. Very rarely is there any sort of hosting issue; and if there is, it is handled almost before we are aware of the problem. Seamless is the right word here.
The discount engine has come a long way, and I really haven't seen anything that is quite as good. Managing discounts can be tricky, and ML has mastered it. They truly do try to be best-of-breed, and provide all the latest technologies and features. The caveat to this is that it may cost you. (See dislike section.)
Having ML host our sites as well as provide the software has proven to be an excellent decision. Very rarely is there any sort of hosting issue; and if there is, it is handled almost before we are aware of the problem. Seamless is the right word here.
What do you dislike about the product?
Our biggest pet-peeve is that anything out of the ordinary, such as integration to a back-end system or an alternate pay method can be costly. Support tickets can also be costly, depending on the cause of the problem.
What problems is the product solving and how is that benefiting you?
Overall, Marketlive (now Kibo) provides us with a stable, professional set of websites to conduct our e-commerce business, and has done for for 11 years. For the most part, it has helped us keep up with the ever-changing landscape that is the internet.
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Organizes are backend shipments well
What do you like best about the product?
We keep several skus and adhoc inventory at hand and the software lets us organize it all and keep track of inventory.
What do you dislike about the product?
Noticed some bugs but we could work around them, reported to the company as well
What problems is the product solving and how is that benefiting you?
Inventory management
Strong platform for mid-sized e-commerce businesses
What do you like best about the product?
The platform is robust and easy to use, and their people are top-notch. From project management, to strategy, to day-to-day tasks, they always provided quality support.
What do you dislike about the product?
At times, projects took a bit long to complete, but they were done correctly. More recently, this seems to have been addressed and turnaround timing is very quick.
What problems is the product solving and how is that benefiting you?
We were able to run a mid-sized e-commerce business with very few employees using the Kibo/MarketLive platform, and we were able to stay current with technology.
They were able to customize our site to solve all of our business needs including P.O. Box shipment that could be selected during checkout, custom length hemming service, source code logic requirements, among other requirements.
They were able to customize our site to solve all of our business needs including P.O. Box shipment that could be selected during checkout, custom length hemming service, source code logic requirements, among other requirements.
Recommendations to others considering the product:
Kibo offers a very robust, best-in-class e-commerce platform that has desirable features built into the product. It is very easy for marketing team members to use the Admin tool to make updates and execute promotions on the site. Everything can be scheduled to deploy at a specific date and time, which is great, you just set it and forget it.
Also, be sure to request Strategy sessions. Their strategy team provided excellent guidance and helped us improve several marketing programs over the years.
Also, be sure to request Strategy sessions. Their strategy team provided excellent guidance and helped us improve several marketing programs over the years.
MarketLive System is too out dated
What do you like best about the product?
The ability to have a staging and live environment and many displays saved at once.
The MPOC system have been a recent and great addition. That luckily is a lot better than the MarketLive product.
The MPOC system have been a recent and great addition. That luckily is a lot better than the MarketLive product.
What do you dislike about the product?
Most of the product. The back end user interface is very complicated and very outdated. The actual process to update pages, products, and really just about anything required too many steps and too much time. On top of that, updates to the site frequently fail or come through improperly.
What problems is the product solving and how is that benefiting you?
We use Kibo for our website and our MPOC system. We like the MPOC system a lot.
Recommendations to others considering the product:
If you're going to choose Kibo, try to get onto one of their more modern platforms. That said, they're still developing their modern platforms and at this time, they're not able to support our website needs on any of them.
Kibo is a great ecommerce partner for mid - large size brands
What do you like best about the product?
Company C has a very small web team and Kibo has been a valuable partner from providing day to day support to longer term strategy assistance.
What do you dislike about the product?
In our current platform (598) - we don't have access to everything we need to update the site so it is more costly than we would like.
What problems is the product solving and how is that benefiting you?
Running an ecommerce store with a very small staff and the ability to add new functionality in a timely manner.
Recommendations to others considering the product:
Kibo is a robust ecommerce provider but it is more costly than Magento but it offers more bells and whistles.
Cost-effective, flexible ecommerce platform
What do you like best about the product?
We're a mid-market online pure play; Kibo eCommerce is a much more cost-effective solution for us than, say, Demandware or even Magento would be. It's highly flexible/customizable; integrations are generally just a matter of working with APIs, so we spend relatively little time/money on development. Content management is easy. They've made big strides in functionality around returns this year; it now works very smoothly. Also, the people at Kibo are great - from product managers to engineers to support analysts to our customer success advisor. I really enjoy working with them, and when we have a question or an issue, I feel like our voice is heard.
What do you dislike about the product?
We had a fairly significant number of open cases (bugs, feature requests, etc.), but Kibo recognized that this was an issue. Some reorganization of their customer success/support operations and improved communication enabled us to make solid headway on that backlog. It would be nice if we could replicate between our sandbox and production environments, or at least be able to make a fresh copy of our production tenant to use as a new sandbox; I'm told the latter should be feasible though. Reporting is a work in progress, but that isn't a big concern for us, as GA meets our needs. B2B tools aren't very robust, but that's in the works. We've had a couple of very brief instances of downtime this year, but nothing significant. Finally, our site performance could be better, but some of that falls on us (i.e., we could more effectively optimize our images).
What problems is the product solving and how is that benefiting you?
We use Kibo eCommerce as our ecommerce platform, to sell our products direct to consumer (B2B and B2C) across two brands. In the future, we might also utilize Kibo's Real-Time Individualization product.
Recommendations to others considering the product:
Demandware is the only other ecommerce platform with which I have experience, so I can only compare Kibo to that. Kibo eCommerce offers the functionality we need, and I'm excited about their roadmap for the future. Given its cost and ease of use, I'm very happy with Kibo and would absolutely recommend it to a mid-market business like ours.
Get's the job done well enough
What do you like best about the product?
Their support team is very friendly and helpful. Works with our data feeds. We've used Kibo for years and successfully processed many orders with them.
What do you dislike about the product?
- Their shopping cart checkout is not very customizable and hurts conversion rate (ie: not visually nice/converty, not very clear on shipping, can only make notes like "we don't ship to PO boxes" in fine print on a page before checkout so we still get many requests to PO boxes that we can't fulfill, etc.)
-The user interface is pretty archaic - they need to get with the times!
-The reporting they offer is limited
- They've been having internal issues that result in very long payment holds (where we sometimes can't ship an order till a day after it being purchased!) and unresponsiveness of tech support. This has only happened a few times, maybe they'll get it under control?
-The user interface is pretty archaic - they need to get with the times!
-The reporting they offer is limited
- They've been having internal issues that result in very long payment holds (where we sometimes can't ship an order till a day after it being purchased!) and unresponsiveness of tech support. This has only happened a few times, maybe they'll get it under control?
What problems is the product solving and how is that benefiting you?
Shipping BTC orders!
Recommendations to others considering the product:
If you're in communication with them, make sure you can initially set up a checkout process that you think will work - taking into consideration user journey and other best practices that promote conversion. We're looking in to Quivers which seems to be better for this and slightly less costly.
Easy way to sell when you want to
What do you like best about the product?
You can use it as you need, and easy to manage orders. Can find things based on location and pick and choose what orders we have or are able to fulfill. I also like the rating system that shows you how well you're doing.
What do you dislike about the product?
Doesn't have UPC's anymore in the product description, that's the easiest way to look items up in our inventory. Frustrating! Also sometimes we don't get reimbursed when a customer uses a promo code on the brand's website.
What problems is the product solving and how is that benefiting you?
On slower days for online sales, this helps fill in the gaps. We're able to make extra money as we are able to fill the orders. We're seeing an increase in sales when it's slower on eBay or our personal website.
Recommendations to others considering the product:
Worth a try, no pressure to use it... you can just stop whenever you want. Lots of choices for orders and easy to fulfill. They show you what the shipping cost will be and you can decide if you want to fulfill the order or not. All the associated fees are shown and they will grade you based on performance of shipping speed and cancellation rate. Returns are easy, they contact you and send them in, money is refunded. Highly recommend this program!
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