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    Construction

Customer info in one spot

  • November 12, 2019
  • Review provided by G2

What do you like best about the product?
I liked that team members could communicate on specific customer pages we had set up. We had tasks within them as well
What do you dislike about the product?
Not a lot of customization. It would be nice to be able to organize sections and the content within them.
What problems is the product solving and how is that benefiting you?
We used HubSpot as our main page for tasks and how to keep updated on customers.


    Delano B.

Solid, all-around CMS and marketing automation.

  • November 07, 2019
  • Review provided by G2

What do you like best about the product?
There are myriads of options out there when it comes to CMS for B2B companies, however, Hubspot is the only one that brings marketing automation and content management system functionality under one hood. The site builder interface is very intuitive and a pleasure to work with. There are countless themes to choose from on the Hubspot Marketplace (some are even free). We were able to find the perfect theme for our business, and configure it for our brand in a matter of days. As a marketing manager, I was to build and maintain our website without having to hire a developer. Most themes also come with matching email templates, which ensures brand consistency and deliver a wow effect to your marketing.
What do you dislike about the product?
Hubspot's lacks a bit of flexibility when it comes to styling forms. You will need to have a developer on staff or hire a freelancer to style the forms to match your site or landing page.
What problems is the product solving and how is that benefiting you?
Hubspot has allowed us to automate all of our marketing in one cohesive platform. Instead of having to rely on separate tools for every aspect of our marketing (email, website, campaigns, project management), Hubspot brings everything under one roof which saves time and money.
The other benefit of having all your marketing in one platform is the ability to track customer behavior across every channel (email, website, campaigns, project management) effortlessly - something no other platform currently does.
Recommendations to others considering the product:
Check if it already integrates with tools you are currently using.


    Christine C.

It's good to be back... on the best platform ever.

  • November 07, 2019
  • Review provided by G2

What do you like best about the product?
After nearly four years at a company using Hubspot I decided to join another organization that had Marketo and Word Press entrenched into their marketing technology stack. Needless to say, I was extremely frustrated with the clunky interface and lack of insight across my digital programs. Thank goodness, I am once again back on a platform that is built to streamline process and provides access to critical data, all with a single login and an elegant platform. If you are working at an SMB there really is no better choice than Hubspot. Trust me, I know.

What I like best re the work flows and the website management system.
What do you dislike about the product?
Sales Hub can be a bit frustrating as my team demands pipeline reporting and tracking that is inline with what is available in SalesForce and the current structure just does not support the visualization and data structure they demand. Also, you can't do formulas or have make data fields dependent/required based upon another field activity.
What problems is the product solving and how is that benefiting you?
I am using the Hubspot platform as a landing board for all digital marketing activities. From website management and SEO to marketing automation and tracking. It saves me time and money as I able to manage and report on critical data streams such as website activity/sources, registration, and
Recommendations to others considering the product:
If you are an SMB this is the best platform out there. In the past 15 years I have used numerous platforms and Hubspot is far superior to any of the clunky software programs out there.


    Hospital & Health Care

Expensive, but feature-full

  • November 07, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot has so many resources and features that you almost don’t know what to do with them all. From sales to marketing to website development, there are analytics and gadgets galore. Their systems for managing contacts and creating lists are a bit confusing at first but extremely helpful once you get the hang of it.
What do you dislike about the product?
It is very expensive, and their website/email development/formatting system leaves a lot to be desired. You can only use the existing templates and can’t move boxes or images around in a way that you can in most other formatting systems. Hubspot is also pretty complicated when it comes to managing lists and contacts.
What problems is the product solving and how is that benefiting you?
Really great way to collect information in an automated system. The form submission features allows us to throw a form up on the website if we need specific information from people and they can submit it and hubspot will collect it.
Recommendations to others considering the product:
If you have a large number of contacts and sales funnel hubspot is great for managing those processes, though it is expensive, you are getting a lot of features.


    Rhiannon D.

Exceptional solution - great customer service

  • November 07, 2019
  • Review provided by G2

What do you like best about the product?
There are many free to use tools and solutions available through HubSpot and the blogs and free additional marketing resources are excellent.
What do you dislike about the product?
The only time I lost my temper with HubSpot was after switching on live chat - the system overloaded me with messages and alerts...I turned them all off but not before I was super stressed by the volume of shouting reminders I was receiving!
What problems is the product solving and how is that benefiting you?
Communication issues mainly - and we've realised a lot of benefits such as all the analytics
Recommendations to others considering the product:
Do a lot of reading around all the applications of HubSpot before you implement...because the last thing you want to be doing is trying to catch up on your education of the product when you've gone live and have no idea what you're doing!


    E-Learning

Brilliantly slick, centralised system for service, sales and marketing

  • November 06, 2019
  • Review provided by G2

What do you like best about the product?
Everything (CRM, Marketing Automation, Website and Social, Service, and Sales Tools) are all in the same place which makes cross-team communication much easier. The UX is very slick and their support team is knowledgable and friendly.
What do you dislike about the product?
The flip side of Hubspot doing almost everything is that it takes a while to get our team members and data on boarded and everyone up to speed. There are also some small details that I would love to see included. For example, the automation workflows have if/then options which essentially allow for a yes/no outcome. Many marketers, including myself, would be very likely to create automations that have more complex outcomes.
What problems is the product solving and how is that benefiting you?
Centralising CRM, sales and marketing data. The ability to build automation into these processes.


    Brendan L.

HubSpot makes inbound marketing and deal management accessible to SMBs

  • November 06, 2019
  • Review provided by G2

What do you like best about the product?
The platform makes inbound marketing and deal management accessible to small and medium-sized businesses. The platform has a well-guided learning curve and HubSpot produces great content on both using the platform and on marketing/sales knowledge.
What do you dislike about the product?
It is primarily an inbound marketing platform and as such the system has been designed around this format. It may not meet requirements for other sales formats such as outbound sales.
What problems is the product solving and how is that benefiting you?
SMBs often do not have the resources (people, time or money) or knowledge to have an inbound marketing strategy or deal management system. HubSpot makes it easier for sole traders and owner-operators manage these operations without the need for specialist roles or outsourced services.


    Marketing and Advertising

Best and only Marketing tool you need, every company should have this!

  • November 05, 2019
  • Review provided by G2

What do you like best about the product?
Everything! Social bulk upload, campaigns, blogs, the support, the fact you can integrate your website with it and create landing pages forms just everything. The email marketing is also great!
What do you dislike about the product?
How strict HubSpot are on hard bounces etc. When using email marketing
What problems is the product solving and how is that benefiting you?
We know a lot about our own and our clients audience, how they engage, which links work best visually, where they spend most there time and so much more
Recommendations to others considering the product:
Get it!


    Antoine M.

Easy to use and powerful

  • November 05, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is an incredible tool to start setting up a CRM environment for your company. Besides the CRM Hubspot provides powerful and easy to use tools that will improve your performance.
What do you dislike about the product?
Actually in everything I used Hubspot for I have never been really disappointed. For some tasks where coded i needed it can be a little bit tricky to understand Hubl code but luckily there is a good support on the knowledge website for that.
What problems is the product solving and how is that benefiting you?
With Hubspot I'm saving time on tasks that can be automatized and it's really convenient to centralize multiple tasks on one platform for different clients.

Could be nice if the design manager could propose directly Hubl language with autocompletion to make it easier.
Recommendations to others considering the product:
Please go ahead if you are looking for an effective marketing tool


    Erika S.

Hubspot The only 100% free CRM for companies

  • November 05, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot is very interesting and I like it very much, it is a 100% free sales CRM and it allows me to manage all interactions with my clients, there is no need to install any program to start using this great tool. From day one, it is also fully customizable, allowing you to maintain an organized contact base for your company. Where I can automatically record all customer movements regardless of the channel: Phone, Email, Chat and forms.
What do you dislike about the product?
There is nothing wrong to add about Hubspot. This tool is amazing and makes my job easier. which allows me to meet my clients and determine what they are looking for.
What problems is the product solving and how is that benefiting you?
Obtaining the best clients has been a difficult task for my company and that is the basis for success in the business world. Hubspot makes all this possible, thanks to its integration with the free modules I can generate marketing, sales and services. Thanks to this I can know how many clients visit my website, with whom they have spoken or what responses they have given me to certain offers, giving me a deep insight into all sales. This tool has helped my company a lot and now we are more productive.
Recommendations to others considering the product:
I recommend this tool because you can get many benefits using Hubspot allows you to create as many users as your company wants and you can host a large number of contacts.