Content Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot is the best tool for my website
What do you like best about the product?
Hubspot is a very intuitive tool. You can begin using Hubspot even if you haven't used a CRM before. Also, the forums and the tutorials help you a lot to figure things out when you´re stuck on something, I've found answers to 80% of the problems I've had in there
What do you dislike about the product?
There are still parts of the platform that can be improved, because sometimes you have to make a lot of repetitive actions to get the tool to work for your entire website
What problems is the product solving and how is that benefiting you?
With Hubspot we´ve automatized almost every part of the customers interaction with our website. We make our landing pages and administrate all the pdf, video and image files on our site from there, we make pop-ups to let them know when we have discounts or offers, we make worfkflows so we can clasify our customers to make them a personalized and better experience and we send targeted mass emails based upon this clasifications.
Recommendations to others considering the product:
Is a great and easy-to-use tool that you can use to improve the relationship with ypur customers.
Fast platform and great support
What do you like best about the product?
I really like the support of Hubspot. The gif feature.
What do you dislike about the product?
There's a few discrepancy on the data. I so spike number of sessions and no one knows why.
What problems is the product solving and how is that benefiting you?
Normal issues in any kind of website. The chat support is great.
The Best Website Platform
What do you like best about the product?
We are a "Mom and Pop" shop, just my husband and myself. Using HubSpot makes working on the website easy. I can always call support if I don't know how to do something. They are always available and incredibly helpful. Additionally it's easy to set up emails and follow up campaigns for leads. HubSpot has so many features built in, it's great.
What do you dislike about the product?
I don't have any real dislikes about Hubspot. We haven't run into anything that can't be taken care of.
What problems is the product solving and how is that benefiting you?
Happy with the website platform and building tools. Great email capability. Great tracking capability.
Very user-friendly
What do you like best about the product?
It's user-friendly, easy to create templates for emails and easy to put together a landing page.
What do you dislike about the product?
Character limit on blog titles. I don't like that when I want to change little things in an email such as adding an additional block of text or image I have to go into the template to add the block.
What problems is the product solving and how is that benefiting you?
I can easily send out our monthly newsletter and record stats provided. I can quickly set up a landing page with a form.
Great, ever-evolving tool
What do you like best about the product?
My organization sends out large quantities of emails to highly segmented lists. HS makes this quick and easy. The SMART content abilities are very helpful and work very well for the diversity of locations that we send to. Also, the customer service is unparalleled. Anytime I've had an issue, the time they reply back is nearly instant.
What do you dislike about the product?
While a great thing about this tool is that it's constantly improving and developing, that can also be a downside when large-scale updates are made from the developers' end. There have a been a few times I had to get a mass email out quickly but had to quickly re-learn how to use the tool. It was never make-or-break, though. Also, some of our recruiters who use the Sales side of HS aren't big fans of replies to mass emails not showing up in contacts' timelines. This can make the process a little confusing for them and force them to use workarounds.
What problems is the product solving and how is that benefiting you?
We are using HubSpot to recruit, retain and nurture foster parents who care for thousands of children in the states we serve. Before HS, we didn't have the infrastructure to effectively track and communicate with potential and current foster parents. The tool has completely changed our process for the better. One of my personal favorite aspects of HS is that the company is also leading the charge in industry best practices alongside providing essential tools. I don't usually pay attention to the slew of marketing emails I get from outside companies, but I always read through HS's latest articles when it hits my inbox.
Recommendations to others considering the product:
HS has been very willing to work with us on cost. We are a nonprofit and can't afford every great tool out there, but they were moved by our cause and gave us full access at a price we can afford.
Easy and Helpful
What do you like best about the product?
I like all the built-in analytics and SEO tools to optimize and track the performance of my blog, landing pages, and website pages.
What do you dislike about the product?
It has sometimes been difficult to work on the same project as a team at the same time because of updating issues. There has also been some trial and error as far as editing information in a fixed template element then losing the work that's been done later.
What problems is the product solving and how is that benefiting you?
Not only are we better optimizing our website for SEO, but we're starting to take advantage of the education offered by HubSpot in the certified courses in marketing. They've been so helpful!
Recommendations to others considering the product:
I'm very satisfied with all the resources and tools HubSpot provides, and I think it was a good investment for us.
Highly Recommend
What do you like best about the product?
HubSpot is great for both the person who has web design experience and for the person who doesn't. The software is easy to use and easy to customize and add in your own code if you'd like to. HubSpot also has really good, customized and detailed reporting.
What do you dislike about the product?
I'm personally not a huge fan of the templates concept...If I have a page all built out with my content and want to shift things around, I need to do that in the template and sort of guess which module contains which content and that sometimes messes up the page.
What problems is the product solving and how is that benefiting you?
HubSpot helps automate a lot of things including social media posts and email campaigns.
Easy to use!
What do you like best about the product?
Ease of use and efficient. I appreciate that all our contacts are in one spot. Doing mailings is easy. Our website gets complicated for looking good and ease of use.
What do you dislike about the product?
No calendar to schedule events with clients
What problems is the product solving and how is that benefiting you?
Keeping workflow in one place
Obsessed with Hubspot
What do you like best about the product?
The platform for building landing pages is really fantastic. It's intuitive and simple to use. Hubspot also has easy modules to help you build the pages to fit your needs the best.
What do you dislike about the product?
Right now we're having issues with our automatic emails for when a blog posts. We have two different blogs hosted on one website which makes it hard to differentiate the emails and who they should go to.
What problems is the product solving and how is that benefiting you?
Our automatic emails have been a lot simpler, posting on social media is now a breeze, and identifying MQL's has been dramatic as well. The biggest benefit is qualifying leads before they get to our sales team!
Recommendations to others considering the product:
Take the time to really play and learn the platform before fully implementing it. Also it helps to work with someone who already knows and understands the platform and it's capabilities
Extensive analytics and good customer support
What do you like best about the product?
Customer support has been mostly really helpful. Love the chat tool and the inbox for tickets.
Analytics tools are also quite comprehensive.
Analytics tools are also quite comprehensive.
What do you dislike about the product?
Maybe it's just the way our website ported over, but there is a lot of coding on our website, so it isn't always easy to make changes to. Also, the template choices are not as diverse and nice as we'd like.
What problems is the product solving and how is that benefiting you?
It's helping a lot with marketing - knowing where our leads are coming from, being able to gather contacts automatically.
Recommendations to others considering the product:
Maybe starting your website from scratch rather than porting it over - this might reduce the amount of coding that is required to make changes to the website. Also, be prepared to pay a lot to increase your plan as you increase the number of contacts you have over 2,000.
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