What do you like best about the product?

The software is alright. There are bugs and pain that comes with using Factorial for a mid-size company. In general, it works ok and does the job.

What do you dislike about the product?

Our experience with Factorial has been extremely disappointing. We gave Factorial five months noticed that we were closing down the account and needed to retrieve our data. Seven. months later and we still don't have the sensitive data despite asking for urgent support multiple times. Account Manager, Customer Support, Legal, and the CEO himself have been contacted, but no one seems to care about us as a customer.

If you value your time, your data, and your peace of mind, DO NOT USE FACTORIAL. We hope this review serves as a cautionary tale. Proceed with extreme caution if you’re considering Factorial as your HR platform.

What problems is the product solving and how is that benefiting you?

It attempts to solve core HR management, including time, contracts, PTO etc. It had served our company ok besides bugs here and there, but when we needed ownership of our data, the company was extremely unhelpful.