The most valuable feature of the solution is that IVF and ICSI are covered under the firewall option offered by the tool. I don't have a specific feature I like the most since I look at features through comparisons of different firewall products and the features of such tools.

The product's user interface is an area with shortcomings as it can be quite confusing for users, making it an area where improvements are required. The main menu can be quite confusing.

After you implement it, it's not so easy to understand how it works. Though in my company, we understand the basics of the product, if you want to explore the more advanced features, then the principal product doesn't explain it to us, which can be quite confusing when navigating through the main menu.

I have been using NGINX App Protect for five years. I use the solution in my company.

It is a stable solution.

In our company, we never tried to use the scalability options provided by the tool.

The solution's technical support is good. I rate the technical support an eight to nine out of ten.

Previously, our company was using Fortinet. I don't know why my company switched from Fortinet to NGINX App Protect because it happened before I joined the organization.

The product's initial setup phase was easy.

The price of NGINX App Protect is not much different from the products that fall under the leader category of Gartner Magic Quadrant.

My company needs to expand its options to see if some other brand apart from NGINX App Protect is faster.

As the license for NGINX App Protect in our company will expire in a few months, my company wants to make a decision on whether to extend the services of the tool or not based on the research we do on other platforms in the market.

My company is satisfied with the product.

For the user interface, I rate the product an eight out of ten.

For the functionalities of the product, I rate the tool a ten out of ten.

We use the solution for application firewall purposes. We use both mobile and web applications.

During the NGINX App Protect v1.1 upgrade, we encountered compatibility issues with our existing telecom infrastructure, specifically the load balancer and WAF. These issues manifested as difficulties with the HTTP 1.1 protocol. While attempting to solve the problem through upgrades, we ultimately opted for alternative solutions as the desired effect could not be achieved. This highlights the technical challenges of integrating NGINX App Protect with diverse network components.

I have been using NGINX App Protect for more than five years.

The product is stable.

I rate the solution’s stability an eight-point five out of ten.

The solution is scalable.

The customer service’s response should be faster.

The initial setup is straightforward. For deployment, we configured basic configuration, and after mounting, We observed our application for almost four months. After that, we proceed to enforcement blocking mode. Typically, all our applications are live, so we can't block it on day one. We observed it for a long time, like six months, and then we went into step-by-step blocking mode.

Three people are required for the solution's deployment.

The product is expensive and has a subscription-based licence.

NGINX App Protect's high price and limited support options can be a drawback. While troubleshooting basic issues is manageable, resolving advanced problems through paid support channels can be expensive and experience delays.

I recommend the solution if the client has no financial issues regarding their WAF or LTM solutions. Still, if they are budget constraints, one should think of other options like Fortinet.

Overall, I rate the solution an eight out of ten.

The solution has the best traffic management and security management features. In addition, it has good interface and documentation features. Also, it integrates with other solutions.

The solution's technical support could be better.

I have been using the solution for six years.

It is a stable solution.

We plan to increase the solution's usage in our organization.

The solution's technical support team is good. Although, sometimes they ask us to provide the configuration file instead of addressing the current technical issue. Most of the time, the error doesn't need a configuration file to resolve it.

The solution generates a return on investment.

The solution's price is reasonable. Its license renewal costs around R200,000.

The solution requires essential training to understand the functionality. I rate it a ten out of ten.