Mail Proxy Server and SMTP are quite effective features in the product. The tool's API connectivity across the hybrid network is pretty impressive, which is almost the same as the threat intelligence capabilities of NGINX.
External reviews
External reviews are not included in the AWS star rating for the product.
Has less complexities and is very user-friendly
What is most valuable?
What needs improvement?
The product's price is high, making it an area of concern where improvements are required. The tool's licensing model is also not good.
The product should have more documentation, especially like the ones provided by other OEMs.
For how long have I used the solution?
I have been using NGINX App Protect for five years. I use NGINX App Protect WAF Release 5.0. My company has a partnership with F5.
What do I think about the scalability of the solution?
My company is currently dealing with one enterprise-sized company and one financial organization.
How was the initial setup?
The product's initial setup phase was a bit difficult since the articles and other documentation were not that good.
When it comes to the implementation part, at least seven days are needed for the testing phase since there may be some struggles in several places, and one may have to go directly to the OEM just to make sure that we can study the tool properly.
What's my experience with pricing, setup cost, and licensing?
The product's price is high.
Which other solutions did I evaluate?
If NGINX App Protect does not fit the budget of our customers, then my company recommends Radware to such clients. Radware's OEM engagement is better than that of NGINX App Protect.
I don't have any problem with NGINX App Protect's OEM engagement. When I directly engage with the tool's OEM, I see that they are really helpful. When it comes to OEM, F5 has an amazing feature set and is pretty technical. Technicians from F5 can help any time with any request of a client associated with the tool, and they also help to help clients so our company's deals with them can mature further.
What other advice do I have?
The product is good since NGINX is involved in a lot of research and development work. Two years ago, my company used the firewall from NGINX. In the previous year, my company entered into a deal with Radware.
Whether I would recommend the product to others depends on their requirements and the type of business they are doing, among other factors.
Speaking about how the tool has been able to handle new and emerging security threats, I would say that my company is testing the product to see if it fits our requirements. My company is testing some threats.
My company has not tested the product with any of the tool's AI-driven security initiatives, but we may do so later since we are only working on one deal associated with Radware.
The tool is not complex and is very user-friendly.
I rate the tool a ten out of ten.
With an easy setup phase in place, the tool offers high stability and good scalability
What is most valuable?
The most valuable feature of the solution is that IVF and ICSI are covered under the firewall option offered by the tool. I don't have a specific feature I like the most since I look at features through comparisons of different firewall products and the features of such tools.
What needs improvement?
The product's user interface is an area with shortcomings as it can be quite confusing for users, making it an area where improvements are required. The main menu can be quite confusing.
After you implement it, it's not so easy to understand how it works. Though in my company, we understand the basics of the product, if you want to explore the more advanced features, then the principal product doesn't explain it to us, which can be quite confusing when navigating through the main menu.
For how long have I used the solution?
I have been using NGINX App Protect for five years. I use the solution in my company.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
In our company, we never tried to use the scalability options provided by the tool.
How are customer service and support?
The solution's technical support is good. I rate the technical support an eight to nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, our company was using Fortinet. I don't know why my company switched from Fortinet to NGINX App Protect because it happened before I joined the organization.
How was the initial setup?
The product's initial setup phase was easy.
What's my experience with pricing, setup cost, and licensing?
The price of NGINX App Protect is not much different from the products that fall under the leader category of Gartner Magic Quadrant.
Which other solutions did I evaluate?
My company needs to expand its options to see if some other brand apart from NGINX App Protect is faster.
As the license for NGINX App Protect in our company will expire in a few months, my company wants to make a decision on whether to extend the services of the tool or not based on the research we do on other platforms in the market.
What other advice do I have?
My company is satisfied with the product.
For the user interface, I rate the product an eight out of ten.
For the functionalities of the product, I rate the tool a ten out of ten.
Stable solution with efficient security management features
What is most valuable?
The solution has the best traffic management and security management features. In addition, it has good interface and documentation features. Also, it integrates with other solutions.
What needs improvement?
The solution's technical support could be better.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
We plan to increase the solution's usage in our organization.
How are customer service and support?
The solution's technical support team is good. Although, sometimes they ask us to provide the configuration file instead of addressing the current technical issue. Most of the time, the error doesn't need a configuration file to resolve it.
How would you rate customer service and support?
Positive
What was our ROI?
The solution generates a return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution's price is reasonable. Its license renewal costs around R200,000.
What other advice do I have?
The solution requires essential training to understand the functionality. I rate it a ten out of ten.