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    reviewer2336493

Improves file transfer visibility and helps reduce operational costs through better workflow control

  • October 03, 2025
  • Review provided by PeerSpot

What is our primary use case?

Mostly, customers need to perform file transfers, which is a main use case for many customers. Many customers I worked with use various kinds of file transfers, and I use BMC Control-M Managed File Transfer for this purpose.

How has it helped my organization?

This solution affects our organization's business modernization initiatives as BMC Control-M Managed File Transfer can remove silos. When you don't have an orchestration product, many departments perform tasks in an isolated way. With our orchestration, I can integrate legacy assets with modern assets. Technology is always reinvented, so you have to handle backward technology and gain business advantages when you use new technologies. Using BMC Control-M Managed File Transfer for orchestration is the best definition for this.

What is most valuable?

I use BMC Control-M Managed File Transfer as a core feature. The best features with MFT are accurate file transfer and visibility for file transfers.

Regarding the usability of MFT, it is very easy and powerful to use.

BMC has made some improvements for this product. For example, I can use MFT inside my company and then use MFT Enterprise to exchange files with external users.

I have noticed more features and enhancements for this product in the latest releases. BMC Control-M's Application Workflow Orchestration is very advanced.

While I am unsure if BMC is a leader in the Gartner Magic Quadrant, they have been working in this area for many years and have improved their product.

The solution has helped reduce IT operation costs.

What needs improvement?

BMC is already improving in artificial intelligence and integration with cloud. AI can improve and is definitely an area where BMC Control-M Managed File Transfer continues to enhance.

How was the initial setup?

I have good feedback for the deployment because when customers show challenges, we can perform a smooth deployment for this solution.

What was our ROI?

BMC Control-M Managed File Transfer helps to reduce costs. When you have control of your entire production, you can be proactive and control your SLAs. You can save substantial money just by having control of everything.

It saves significant time. Here is one use case: when you don't have visibility of your infrastructure, you have a misconception that everything is fine, however, when you discover that some processes have not been handled properly, you will discover this too late. When you discover something is late, you will lose money and time. However, when you have everything under control with BMC Control-M Managed File Transfer, you can be proactive and prevent scenarios where you lose money and time because time is money.

This is the main benefit; when you have everything under control, it prevents you from losing money and time.

What other advice do I have?

On a scale of one to ten, I rate this solution a ten.


    AishwaryaDeshpande

Automation reduces manual workload and streamlines data transfer processes

  • September 08, 2025
  • Review provided by PeerSpot

What is our primary use case?

In my job, we mainly use BMC Control-M Managed File Transfer for processes like recharge and billing requirements and customer data management, which we handle using Control-M MFT and scheduling jobs.

How has it helped my organization?

Based on my experience, BMC Control-M Managed File Transfer provides significant benefits for our company by facilitating communication and data transfer between numerous databases and servers, ensuring we maintain only the necessary files while removing old ones. When commuicating between one server to another, from one team to another, MFT helps a lot.

What is most valuable?

The advanced feature of BMC Control-M Managed File Transfer is what I find most valuable, as it allows for numerous operations, such as stopping the entire processing if the source file fails and replacing the destination with new files if there's a failure.

The solution has definitely improved application reliability and SLA in our company, as SLA is crucial in my organization, helping to reduce the SLA and maintain the MTTR.

The usability is quite good for tracking a large number of files. To try tracking a large number of files from source to destination, it's it takes a lot of efforts if done manually. So MFT helps a lot with automating that process.

What needs improvement?

BMC Control-M Managed File Transfer already works great, though there could be improvements for transferring large files, particularly those that are in gigabytes, as it sometimes poses problems.

For how long have I used the solution?

I have been working with BMC Control-M Managed File Transfer for four or more years.

What do I think about the stability of the solution?

I would rate the stability of BMC Control-M Managed File Transfer an eight out of ten, with two points off due to issues with transferring gigabyte files.

What do I think about the scalability of the solution?

In terms of scalability, I would rate BMC Control-M Managed File Transfer a nine out of ten for its ability to scale and expand.

How are customer service and support?

For BMC technical support, I would rate it a seven out of ten. Sometimes the support is not readily available, and they often request the same information multiple times, with delays in providing solutions.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I don't have experience with competitor products, as my experience is solely with BMC Control-M Managed File Transfer.

How was the initial setup?

We do the deployment process of BMC Control-M Managed File Transfer in-house, and our team recently developed a BladeLogic job that automates Control-M agent deployment, fulfilling all prerequisites such as FS need, FS size need, and Java need.

The deployment process, in general, is simple. You can upgrade as well quite easily.

What about the implementation team?

We handle the implementation in-house.

What was our ROI?

BMC Control-M Managed File Transfer has definitely helped to reduce IT operations cost, as maintaining files manually takes a lot of human time, and this automation significantly alleviates that burden.

What's my experience with pricing, setup cost, and licensing?

The pricing for licensing has increased. I'd rate the pricing three out of ten.

What other advice do I have?

Regarding workflow orchestration, I haven't quite used that part of BMC Control-M Managed File Transfer yet. I am totally satisfied with the functionality of the BMC Control-M Managed File Transfer product.

I would definitely recommend BMC Control-M Managed File Transfer solution to other users.

Overall, I would rate BMC Control-M Managed File Transfer an eight out of ten.


    Kevin-Clark

Integration capabilities and robust analytics enhance scheduling efficiency

  • January 13, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Control-M as a scheduling product. It runs batch job schedules, and I can run file transfers with it. However, it is primarily a scheduling product rather than a file transfer product. It is involved in health insurance as well.

What is most valuable?

The reporting and the analytics that I can generate out of my schedules are valuable. It is one of the tier-one control schedulers, so it integrates with quite a few other solutions.

Additionally, it has a nice API, so I can call it from different products. I think the key thing is that if I have a staff that operates Control-M on Windows Server, they will easily pick it up if they need to run it on Unix or mainframes. It's the same interface, saving time and improving efficiency.

What needs improvement?

There is not much room for improvement. It already has a GUI and even a mobile app, although I don't use it. It is adequate for most scheduling needs. Offering it as open source for free would be great, however, that's unlikely.

For how long have I used the solution?

The solution is used by probably about five to ten people.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

It scales well, except for the cost. I have to pay per agent per server, which could be prohibitive for some organizations.

How are customer service and support?

I find the customer service to be excellent. BMC provides excellent service. I would definitely rate it a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The interface is better with Control-M than with Borkom's Atomic Engine or AE, the old UC four product. The interface is cleaner with Control-M.

How was the initial setup?

I have set it up a few times, and overall, it is pretty straightforward.

What other advice do I have?

Since I'm not the vendor, I'm not going to disclose that information. The product has enough options to disable features that could expose proprietary information.

One feature is that I can look at the output of a job, however, that can be disabled with security. It integrates LDAP and Active Directory authentication processes, making it secure and compliant.

Overall, I would rate it a nine out of ten. We are just customers and not partners or resellers.


    Jagdish Nayak

Good automation and manual task management that saves time

  • December 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

In my previous organization, which was in the banking domain, most of the Control-M jobs were related to finance, including SAP, file processing, and payroll generation. Currently, I am working in the healthcare industry, where Control-M is used mostly for claim settlement and process flows.

What is most valuable?

The most valuable feature is the automation process. Manual tasks like scanning claims at a hospital or dispensary are automated with Control-M, greatly reducing time and effort for processing and saving data. This process previously consumed a lot of time when done manually.

What needs improvement?

Most improvements are related to cloud connectivity. It would be beneficial to have cloud integration tools for services like AWS and Azure. Currently, batch flows integrate through modules but don't connect directly, which could be enhanced for better efficiency.

For how long have I used the solution?

I have around 13.5 years of experience in both scheduling and administration with Control-M.

What do I think about the stability of the solution?

There are no stability issues mentioned, and everything is automated. In case of application failure, I get involved, otherwise, the monitoring team takes care of the operations.

How are customer service and support?

The support was better previously. Nowadays, the support is less responsive and accurate, unlike the past ten years when the solutions and responses were much more reliable.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

Other tools I compare with include AWS, Redwood, and TWS. However, Control-M stands out due to its user-friendly graphical interface, unlike TWS, which is command-based and hard to use.

How was the initial setup?

On a scale of one to ten, I would rate the initial setup of Control-M a ten out of ten due to my familiarity with the tool. However, some users face difficulties with the web interface.

What about the implementation team?

I am the architect along with two other team members who work with Control-M. We handle design, including servers, databases, and connections.

Which other solutions did I evaluate?

Other solutions considered include AWS, Redwood, and TWS.

What other advice do I have?

I would definitely recommend Control-M because it is a reliable tool expected to remain relevant for the next twenty to thirty years. I rate it ten out of ten.


    SirajShaik

Improve operational efficiency through workflow orchestration

  • December 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

In my organization, I use BMC Control-M as the primary workflow orchestration tool.

How has it helped my organization?

we don't use BMC Managed file transfer

What is most valuable?

Its stability and the feature list are rich compared to other tools in the market. I have experienced a thirty percent reduction in operational time for developers, increasing efficiency in workflow orchestration design. The UI is great, with a minimal learning curve and caters to both click-and-monitor users and those who want to code.

What needs improvement?

I would love to see REST API integration and more plugins for Google Cloud Platform in addition to AWS and Azure. There are fewer plugins for GCP compared to the other two major cloud providers, which I think would add flexibility for customers whose choice is GCP.

For how long have I used the solution?

I have been working with BMC Control-M for around 16 years in different roles.

What do I think about the stability of the solution?

BMC Control-M is stable, and my experience with it has been positive.

What do I think about the scalability of the solution?

Control-M scales well but EM stays on a single VM. I would love to see the components split up as containers of to multiple Virtual Machines.

How are customer service and support?

Support is pretty good for priority tickets, although there is a lot of back-and-forth communication for low-priority ones. I would still rate it as a eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Control-M was always the go-to workflow orchestration solution where I work.We have checked out Rundeck open source and Apache Airflow for certain use cases. I also know friends in different organizations using Autosys, UC4, and Atomic, but nothing matches Control-M's capabilities.

How was the initial setup?

Installation is straightforward, and there is ample documentation and customer support from BMC is helpful too in troubleshooting issues. Configuration could get highly complex based on your environment, but default configuration is easy and works well.

What about the implementation team?

For deployment, one person with good OS and application knowledge and good should do with a little help from a database administrators. Two is an optimal number to maintain and run.

What's my experience with pricing, setup cost, and licensing?

Negotiate based on task and ask for a better price where non prod tasks could be charged a lower price.

Which other solutions did I evaluate?

Control-m was there before I started working in the current organisation , Fow now, we haven't checked any vendor-based tools.

What other advice do I have?

I would rate BMC Control-M a nine out of ten. Build self service portals using the existing API endpoints to make provisioning easier.


    Balabrahmam-Chakka

Supports all transfer protocols and methods and can integrate with external MFT solutions

  • August 14, 2024
  • Review provided by PeerSpot

What is our primary use case?

We can recommend it for all domains, such as banking, insurance, or telecom. Whatever the customer needs, it can handle without any issues and is highly secure for file transfers. It supports all transfer protocols and methods and can integrate with external MFT solutions from different providers. Control-M will fulfill all requirements.

How has it helped my organization?

Whether distributed or mainframe jobs generate files, they use Control-M for file transfers. However, if they are not using Edge jobs or any JIT process outside of the Control-M schedule, those areas do not use Control-M. However, distributed or mainframe jobs generate files that need to be transferred to another system using Control-M.


What is most valuable?

We use encryption detection methods and various monitoring methods to check files and ensure they meet all business criteria. If a zero-byte file is detected, we can handle it. We use file watchers to monitor and transfer files between source and target, whether the environment is homogeneous or heterogeneous, on-prem to cloud or cloud to on-prem.

What needs improvement?

Improvements could be made in naming conventions, such as adding dates and timestamps to filenames after replacing them. While the auto-delete function exists, enhancing it further could be beneficial. For example, when using SSH or WMA connections to transfer files, more detailed logs could be provided, specifying exactly where issues occurred. A pre-transfer check that warns if the file size is too large for the available target server space could be useful.

These enhancements are expected to be included in the upcoming 9.0.22 version of BMC Control-M.

For how long have I used the solution?

I have been using BMC Control-M Managed File Transfer for five years.

What do I think about the scalability of the solution?

Control-M allows team members to manage file transfers without any file size limit as long as the target server has sufficient space. If the target server lacks the necessary space, the transfer will fail with an error indicating insufficient space.

The tool itself does not impose any restrictions on file size, so you can transfer files of any size without limitation, provided there is adequate space on the target server.

How are customer service and support?

BMC technical support is highly effective and responsive to concerns and questions. With the hybrid model, including BMC Helix Control-M MFT and BMC OneCloud, they support SaaS solutions, managing all patching, installations, and maintenance tasks. Using Helix, BMC can open necessary ports for customers, ensuring seamless access to the Helix environment. This approach minimizes the need for customers to handle patching and advanced maintenance themselves. BMC also ensures high availability and performs all required updates and support, providing a streamlined experience for users.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Currently, we have a B2B webMethods MFT solution for file transfers and script-based file transfers with specific security commands. Script-based methods offer limited GUI and tracking features.

We have not used them extensively in the last six or seven years. Since adopting Control-M, we have transitioned all non-standard file transfer methods to Control-M, which provides more comprehensive features and tracking capabilities.

What's my experience with pricing, setup cost, and licensing?

We are not paying separately for MFT. It comes included with the contract, license, and software package. In addition to Control-M, we also use Informatica and other control modules. The MFT functionality is automatically included with the software package, so it has no separate cost.

What other advice do I have?

Control-M is not just for file transfer; it integrates with all file-related jobs in downstream systems, including file generation, file transfer, and file usage. These processes run smoothly together, allowing us to meet KPH, PAs, and VNSLS SLAs. If you use a different tool for MFT, without proper control, there could be time delays. This might require adding buffer time between the file generation, file transfer, and file usage jobs, causing delays. With Control-M, there won't be any delays, as all three jobs run together seamlessly, ensuring no time lapse.

Compared to script-based or other file transfer methods, Control-M offers a more streamlined process that doesn’t require extra support for file transfer tasks. Those managing the Control-M tool can handle file transfers and perform necessary checks. The integration includes a web or self-service portal, allowing customers to track file transfers and check their status, even from a web view. Unlike other tools where only the production support or technical team can monitor file transfers, Control-M allows users with appropriate credentials to verify whether a file transfer was successful.

This is especially beneficial for reporting tool users like PowerBI, Cognos, or BusinessOptics, where data files are transferred from the source system to the reporting tool. Report users who refresh data manually can check if the file transfer was successful and, if necessary, rerun the job, ensuring their reports are updated on time without needing support from the technical team.

Control-M offers excellent file management. In my current customer environment, more than 90% of file transfers are handled by Control-M, with only 5% to 10% done using internal mechanisms within AWS or Azure for cloud-specific transfers. For transfers within AWS, between applications, a small portion of the files is transferred outside Control-M. However, most file transfers go through Control-M, and the customer is satisfied because they don't need to pay extra for the product or support team. Control-M also handles email service and business view integration, allowing users to monitor and resolve file size, space, network, protocol, certification, and public key problems on-premises without additional support.

Overall, I rate the solution an eight out of ten.


    Gokilan Navarathinam

A tool that offers users great technical support along with an easy installation phase and good stability

  • September 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

My company uses BMC Control-M to manage our applications from SAP and Informatica ETL.

What needs improvement?

I don't see any area where improvements are needed in the product since the tool has a lot of capabilities. One can opt for either a job-based license or a job execution-based license, which sometimes can be troublesome. If the job count exceeds a limit, you may need to procure additional licenses from BMC. I don't see any issue with the product's capability or functionality apart from the aforementioned issue where improvements are needed.

The price of the product is an area with certain shortcomings that stem from the expensive nature of the product and can be considered for improvement by BMC.

For how long have I used the solution?

I have been using BMC Control-M for ten years. In my company, we use BMC Control-M Version 9.0.21. My company is a customer of BMC.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a highly scalable solution. Scalability-wise, I rate the solution a nine out of ten.

More than 300 users, consisting of batch operators, job schedulers, analysts, and administrators, use BMC Control-M in my company.

In my company, we use the solution daily.

How are customer service and support?

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the product's initial setup a nine on a scale of one to ten, where one is difficult, and ten is easy.

The solution is deployed on an on-premises model.

The deployment process of BMC Control-M took less than an hour.

What about the implementation team?

My company had an in-house team to take care of the product's deployment phase.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's price a nine on a scale of one to ten, where one is low or really affordable, and ten is high or really expensive. It is a really expensive tool.

What other advice do I have?

I recommend the solution to those who plan to use it.

I rate the overall product an eight out of ten.


    RajanChauhan

A solution offering a good dashboard and technical support while providing ease of file transfer

  • May 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

It is used for file transfer, both inbound and outbound, including B2B.


What is most valuable?

Dashboard and recovery are the features I found most valuable in the solution.


What needs improvement?

I think that in the latest version, they have already improved. We still have to work on the latest one since we are still installing it. So we have not completed the installation. Post that, I think we'll see what needs improvement.

We have some issues on the SAP side of BMC Control-M Managed File Transfer. When I talk about non-SAP and SAP sides, I think with large volumes, one needs to install multiple agents. So that is something which should not be there. But at times, it is recommended by BMC. So, there are some stability issues when it comes to SAP side. The aforementioned details can be considered for improvement.


For how long have I used the solution?

I have been using BMC Control-M Managed File Transfer for ten years. They released the latest version two days ago, and we are going to upgrade it to the latest version.


What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

It is a standard pre-requisite that if we grow, then we have to double your CPs and other stuff. So, scalability is not an issue.

Since we are using the enterprise version, there are maybe more than 100 users that are concurrently logged in to the application.

How are customer service and support?

We have used BMC's technical support, and we found it to be great. BMC has very good knowledge articles and other stuff, so that is good.

How was the initial setup?

The initial setup is simple. Last time, it took around one and a half or two and a half hours to get the whole installation and migration done. So, now it can be done in less than one hour. BMC provides an AMIGO plan, and we follow that for deployment.

We handle multiple customers. So, the staff needed for the deployment and maintenance really depends on the number of customers.


What other advice do I have?

I would definitely recommend the solution to those planning to use it since it is good to use.

There are some stability issues when it comes to SAP side, and hence I rate the product a nine out of ten. However, considering the Non-SAP side, I rate the overall product a ten out of ten. So, an average rating of the overall solution would be nine out of ten.



    Imraan Grace

Has good stability but could be more affordable

  • May 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution to transform essential files into an accessible format.

What is most valuable?

The solution's most valuable feature is its ability to reduce the number of jobs by passing various variables. It saves a lot of time for maintenance.

What needs improvement?

The solution's price could be better.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

I rate the solution's scalability as seven. Our team of around 30 monitoring executives uses the solution.

How are customer service and support?

We contacted the support team for a failover issue. They fixed the error remotely.

How was the initial setup?

The solution's deployment process took a day to complete.

What about the implementation team?

We implement the solution with the help of a consulting company.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

What other advice do I have?

I rate the solution as a seven.


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