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Cloud Outage - No Communication

  • By Information Technology and Services
  • on 04/18/2024

What do you like best about the product?
Fast, mostly reliable block storage that allows me to connect the same disk to two different machines in two different AWS AZs
What do you dislike about the product?
On April 17, 2024 Zadara had a three hour outage. This was a significant disruption to our business. While we were happy they restored service in the timeframe they did, we haven't received any follow up communication on the root cause, so we don't know if we can trust them going forward.

All calls to their support line are auto-forwarding to a voicemail box, so it appears their support is woefully understaffed.
What problems is the product solving and how is that benefiting you?
Zadara allows us to connect the same volume to two different EC2 instances at the same time. You can't do this with AWS EC2 volumes. It allows fast failover between availability zones in AWS.

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