Comes with huge community, organization support, and constant enhancements
What is our primary use case?
Our use case involves modernizing applications for our clients. We take the application, extract the main functions and features, and modernize them to have those features in the cloud with a new customer experience. One way to do this is to prepare a new platform or solution in the cloud. Then we get the data from their on-premise services and move this data to the cloud.
We mainly have customers from the public sector, telecommunications, and fintech, and these customers require many systems to modernize because most of them are 15 or 20 years old, and that's why they need to modernize for a better customer experience and journey.
What is most valuable?
It's almost a standard for us because all of the infrastructure in the cloud is based on Red Hat Enterprise Linux. We are using OpenShift as an orchestration platform. We work with several orchestration platforms, such as Kubernetes and EKS from AWS. In the case of Red Hat, we are using OpenShift. The main feature of OpenShift for us is the continuous integration, continuous delivery, and security; the granularity of security is important for us. They have a lot of features on top of Kubernetes.
Red Hat is a good partner for us, and the service and support guides are really valuable for understanding and improving our knowledge in this area.
The main benefit of Red Hat is the huge community. They are delivering better quality by constantly updating and adding features for different products. The stability and quality of their service are very good.
What needs improvement?
I believe they need to improve in terms of compatibility between services. I know that it's difficult to follow the different versions and maintain compatibility. For example, in OpenShift, they have several internal tools that are not completely compatible with the product, and that's an area they need to work on. Supporting different versions and ensuring compatibility between these versions is necessary for us to continue putting effort into this.
For how long have I used the solution?
We started on-prem about 15 years ago, and we have been working with Red Hat Enterprise Linux on the cloud for five years.
What do I think about the stability of the solution?
The quality of their services is high because they have people internally working on improving features every day.
How are customer service and support?
Red Hat is a good partner. I would rate their support an eight out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Two of our clients switched to Red Hat because they have support from the organization. The management of their products, in terms of documentation and processes for installation and configuration, is well-documented. It's not like other open-source products in the market that lack the full support of an organization. This is the main reason they pay for licenses or subscriptions; there's an organization behind the products supporting them.
How was the initial setup?
Upgrades or migrations are pretty straightforward and not complex, according to our experience.
What about the implementation team?
We require a small team of between three and five people for upgrades or migrations. For such projects, we mainly have developers and cloud engineers. For the data itself, we also have data engineers.
What's my experience with pricing, setup cost, and licensing?
Pricing is sometimes an issue for our clients because it's not a cheap solution. The different licenses have a high cost, and perhaps they could improve by offering different kinds of discounts or lowering the price to make this solution more appealing compared to other cloud providers.
What other advice do I have?
Moving workloads between centers depends on the knowledge of the data and the frequency of synchronization. It depends on different factors, but normally, it is a matter of knowledge about the data structure and the different mechanisms and techniques for moving this data. It's not only a matter of tools; it's related to understanding how the data is structured and how often it changes.
We don't manage Red Hat Enterprise Linux (RHEL) for provisioning and patching because we work with the cloud directly. These services are managed by AWS.
We move workloads between on-prem and the cloud using Red Hat Enterprise Linux. For this, we are using other tools, such as Divisio, which is also supported by Red Hat. We have Apache NiFi and Kafka for messaging delivery and integration between the services.
If you have a multi-cloud strategy, Red Hat is a better fit. However, if you only use one cloud service like Amazon or Google, I'm not sure if Red Hat provides great benefits compared to the cloud provider. Our clients have had only one cloud provider.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Offers good security and clustering but virtualization management and support need improvement
What is our primary use case?
We use Red Hat Enterprise Linux for our applications. I use it for many applications, especially SAP.
We install it on the server so that we can install our applications running on that server.
How has it helped my organization?
The benefits I get from this operating system are that it's secure, easy to use, and stable.
What is most valuable?
I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability.
I access the knowledge base offered by Red Hat Enterprise Linux through their websites. The knowledge base is helpful to me.
The Image Builder is easy to set up, and overall, it is helpful to me.
What needs improvement?
I recommend that they improve their virtualization product, specifically the management console.
Support should definitely be improved.
What do I think about the stability of the solution?
I do not have any complaints with the stability of Red Hat Enterprise Linux.
What do I think about the scalability of the solution?
We use Red Hat Enterprise Linux in multiple locations. We are using it in the IT industry.
How are customer service and support?
I would rate their support a three out of ten. I find them slow to respond. The quality of support is not acceptable in the way they provide solutions.
How would you rate customer service and support?
How was the initial setup?
I manage Red Hat Enterprise Linux (RHEL) systems by installing it from the disk, specifically from a CD-ROM. It requires maintenance from our side. We have 11 people for maintenance in the team.
What was our ROI?
I have not seen a return on investment since I started using it. The cost is a reason for that.
What's my experience with pricing, setup cost, and licensing?
I find the cost of this solution expensive.
What other advice do I have?
I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features.
I would rate Red Hat Enterprise Linux as four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Red Hat Enterprise Linux: A Rock-Solid Foundation
What do you like best about the product?
RHEL is a the best solution for real-life enterprise application. Its stability and security are unmatched, making it my go-to for mission-critical systems. I's really easy to use once you’re familiar with RPM-based ecosystems—tools like YUM/DNF simplify package management. The subscription model ensures timely updates and access to Red Hat’s stellar support, which has saved me hours of troubleshooting. Integration with enterprise tools (think OpenShift, Ansible, or cloud platforms) feels seamless, and SELinux’s granular security controls are a lifesaver. For daily use, it’s reliable enough that I rarely second-guess its performance.
What do you dislike about the product?
The learning curve is steep for people new to RPM distributions. While powerful, SELinux and firewall-cmd can feel overwhelming without Red Hat’s training. The UI feels dated compared to Ubuntu or Fedora, which might deter people used to polished GUIs. Licensing costs add up quickly for small businesses, and the subscription activation process is clunky—I’ve lost time untangling portal issues. Out-of-the-box software is often older for stability’s sake, which means manually adding repos for newer apps.
What problems is the product solving and how is that benefiting you?
Mostly the integration with Ansible and containerized platforms.
Rock-Solid Stability and Enterprise-Grade Performance
What do you like best about the product?
Red Hat Enterprise Linux (RHEL) is an outstanding operating system for enterprise environments, delivering unmatched stability, security, and long-term support. Its robust performance makes it ideal for mission-critical workloads, and the seamless integration with Red Hat’s ecosystem ensures reliability at every level. The extensive documentation, excellent customer support, and frequent security updates provide peace of mind for IT teams. Additionally, RHEL’s compatibility with a vast range of enterprise applications and cloud platforms makes it a top choice for businesses looking for a scalable and efficient Linux solution. Highly recommended for organizations that prioritize security, performance, and support.
What do you dislike about the product?
Red Hat Enterprise Linux (RHEL) is a fantastic choice for businesses that need a stable, secure, and well-supported operating system. It offers top-notch reliability, excellent security features, and seamless integration with enterprise tools. However, one downside is the cost—RHEL’s subscription model can be expensive, especially for small businesses or individuals who need enterprise features but have budget constraints. Additionally, some users may find the strict licensing and lack of access to the latest cutting-edge software a bit limiting compared to community-driven distributions like Fedora or Ubuntu. Despite this, RHEL remains a solid investment for companies that prioritize long-term stability and professional support.
What problems is the product solving and how is that benefiting you?
Nothing
Very good software
What do you like best about the product?
Stability,brobust security, by reliable for enterprise enviourments..
What do you dislike about the product?
Redhat ability to support third party told limited , it does not support all layer
What problems is the product solving and how is that benefiting you?
Permission related issue