The primary use case for Red Hat Enterprise Linux is automation. We have Ansible running on some Red Hat Enterprise Linux servers, and a lot of it is geared towards automation. We have the automation of processes like patching, upgrades, OS enhancements, or OS upgrades. Additionally, our stores run on Red Hat Enterprise Linux.
Red Hat Enterprise Linux for SAP with HA and Update Services 8.6
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A solid and secure operating system with excellent support
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux is pretty secure, but we rely on our network products to handle a lot of our security. We have Cisco products. These servers that we are currently running are not necessarily tightened down on the ports, traffic, etc. We rely on Cisco firewalling to handle a lot of the traffic, load balancing, and so forth. I have not configured a lot of security per se right on the server itself at a kernel level.
I like the knowledge base. They have a pretty good knowledge base portal. On their website, they have a lot of great classes. I do appreciate doing that. I have taken several myself, so I am pretty impressed by that.
We use Ansible Playbooks for patching our devices, especially those that are out in the field. We are using Ansible Playbooks to handle patching. We are using the systemctl command that goes into the repos to grab whatever patches we need. So far, the management experience has been good.
What is most valuable?
I have used a lot of different Linux distributions, and one thing that I like about Red Hat Enterprise Linux is the support. The support from Red Hat is very good. They offer excellent customer and vendor support.
The ease of training is great, and I appreciate products like Ansible Tower.
Its interface is good. It is a very solid operating system.
What needs improvement?
Some of the documentation that I have run into or encountered appeared to be a bit outdated. That would be an area for improvement.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux since early 2000. It has been about 20 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is very stable. I have not experienced any instances of crashing with the Red Hat servers that I have worked on.
What do I think about the scalability of the solution?
Other than the issues with the legacy software or some of the IBM AS/400 that we tried to add to it, it has been pretty seamless. Building them out and migration to the data center or the VMware environment has been pretty seamless.
How are customer service and support?
Customer service is great. We use a support portal to open a ticket, and the response time is good. We usually get an email response or an update to the ticketing system, and then if necessary, we get a callback within four hours. The response time also depends on the priority. If we are looking at a massive data center outage, I am sure it is a priority one. Most of the tickets I submitted took one to four hours.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used SUSE in the past. They have a pretty good support system. They have got a good OS. I am not sure what the market share is for those guys, but they are pretty good.
How was the initial setup?
Our environment is a combination of the cloud and on-premises, but we primarily use Red Hat Enterprise Linux on-prem. We have a few development test servers running on Azure. They are not used in production. They are just for testing.
I was involved with the migration from SUSE to Red Hat, but that was close to a decade ago.
From what I recall, the initial setup was not that difficult. We did have some engineers from Red Hat who came out to help us. It would have been more difficult if we did not have them there, but from my recollection, it was not very challenging or difficult. We were able to get that done pretty quickly. There were some issues with legacy software, but those applications were built on the Windows platform. They were a little bit of a mess. Other than that, it appeared to go pretty smoothly for us.
It does not require much maintenance. Other than patching and keeping up with bulletins as to what might be out there, there is not much. There is not a huge amount of maintenance. They run pretty solidly. The uptime is great. I do not have to restart a lot of these servers. I might have to restart a service here and there, but nothing that I can remember.
What about the implementation team?
We had help from Red Hat engineers during the implementation.
What was our ROI?
Red Hat Enterprise Linux provides a much more secure and stable system than Windows infrastructure, and the support is also great. Of course, you pay for the support.
We were able to see its benefits after some time. Some of the returns are seen after a while, not immediately. Sometimes, migrations might be difficult to do if you are running legacy software.
What's my experience with pricing, setup cost, and licensing?
I am not involved in the budgetary aspect, but from what I understand, the pricing is competitive, similar to what we paid for SUSE.
What other advice do I have?
Having a solid foundation in Linux can be very helpful. Learn as much as possible. Automation has become a very important part of the industry now. Learning how to automate with Ansible, Kubernetes, Docker, and Python along with Red Hat Enterprise Linux should set you up for success.
We have not tried Red Hat Enterprise Linux Image Builder or System Roles. Image Builder sounds good, but I have not tried Image Builder. We build our images from vCenter. Image Builder would definitely be something to check out.
Using it in a hybrid environment is a very interesting concept, where we keep some of the hardware and applications on-prem and then maybe rely on Red Hat to handle some of the networking or other configurations externally. I would like to try that hybrid approach.
I would rate Red Hat Enterprise Linux an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Daily use enables in-depth system troubleshooting with helpful customer support
What is our primary use case?
We use Red Hat Enterprise Linux as our server operating system to install and configure various applications. Its uses include system troubleshooting, DNS configuration, and many other tasks, especially in a mixed environment with Ubuntu.
How has it helped my organization?
Patching Red Hat Enterprise Linux in our environment is a straightforward process that utilizes Red Hat Satellite. We identify necessary patches for production servers in the content view and notify customers two days in advance via email. Before patching, we verify the Nagios servers for identification purposes. We then execute a pre-configured Ansible playbook to efficiently patch our 300 servers. This playbook was already established, and our only interaction with it is to run it.
The web console is handy, especially for tasks like command line operations. Its secure environment allows for the safe execution of queries.
What is most valuable?
Red Hat Enterprise Linux is most valued for its reliability, as evidenced by my daily use.
What needs improvement?
The documentation needs improvement. Providing more detailed explanations would make it easier to work on projects.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for my entire career, which spans over eight years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable. There has been no significant issue regarding lagging or downtime.
What do I think about the scalability of the solution?
Red Hat is highly scalable and essential in the industry. I would rate scalability nine out of ten.
How are customer service and support?
The customer support from Red Hat is good. They are always there to help when needed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Ubuntu, and Kali Linux alongside Red Hat.
How was the initial setup?
I have been involved with migrations to Red Hat Enterprise Linux, which are not complex. For example, migrating to Red Hat Enterprise Linux 7 or 8 is easy, requiring only the installation of necessary dependencies and the creation of a file to sync files to the new system.
What about the implementation team?
I typically work as part of a team rather than implementing integrations on my own.
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is quite expensive, particularly its technical support, which can cost $500 per hour.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
Realizing the benefits of Red Hat Enterprise Linux took time, as post-deployment troubleshooting was often necessary. This included tasks like opening ports and verifying functionality, which were sometimes prerequisites for the system to operate. These requirements varied depending on the specific application used and its security needs.
We perform maintenance on Red Hat Enterprise Linux every weekend, including backups. Incremental backups are done daily, while full backups are completed every weekend.
Which deployment model are you using for this solution?
Public Cloud
Red hat in daily life
What do you like best about the product?
Red Hat Enterprise Linux is very stable and lightweight, and it was quickly adopted by the majority of the company's solutions. Processes also become easy to automate, learning is quick, and maintenance is simple!
What do you dislike about the product?
For those who are not familiar, it is not intuitive at first glance.
What problems is the product solving and how is that benefiting you?
No problem at the moment.
Essential
What do you like best about the product?
Very powerfull and reliable operating system to any business
What do you dislike about the product?
Not straightforward for non administrators users
What problems is the product solving and how is that benefiting you?
Hosting my applications and giving power to scale them
Talk about RHEL
What do you like best about the product?
The ease of using maintenance, a lot of things in the community to research
What do you dislike about the product?
The ease of using existing maintenance, research, and communities
What problems is the product solving and how is that benefiting you?
I believe that few or almost none
Technologist
What do you like best about the product?
Update
Security
Support
The product is very powerful
Security
Support
The product is very powerful
What do you dislike about the product?
No dislike. The product is complete for my Enterprise
What problems is the product solving and how is that benefiting you?
The product is very powerful
Incredible
What do you like best about the product?
Products and innovations, support and documentation
What do you dislike about the product?
I do not yet have a negative opinion of Red Hat Enterprise Linux.
What problems is the product solving and how is that benefiting you?
None
RHEL user experience
What do you like best about the product?
Products integration, automation solutions and security updates
What do you dislike about the product?
Suport could be more accurate and effective, mainly about time to business
What problems is the product solving and how is that benefiting you?
Content management and product integration for system administration and automation
Redhat Enterprise Linux for platform engineering
What do you like best about the product?
Operating system with resilient distribution, good support, and documentation.
What do you dislike about the product?
I have no complaints about Red Hat Enterprise Linux.
What problems is the product solving and how is that benefiting you?
Operating system for platform engineering
Red Hat Enterprise Linux for platform engineering
What do you like best about the product?
Very reliable OS distribution, resilient and reliable Linux version
What do you dislike about the product?
I have nothing I dislike about Red Hat Enterprise Linux
What problems is the product solving and how is that benefiting you?
We use it as an OS for supporting platforms used for containers and WebServers platform engineering
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