My main use case for Everlaw is eDiscovery project management. A specific example of how I use Everlaw for eDiscovery project management is that we take client data in its raw format, have it processed into Everlaw, cull down data for unnecessary documents not pertinent to case use, and prepare searches that are pertinent to the litigation for the attorneys to review.
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Efficient discovery workflows have supported fast reviews but ingestion of document families still needs work
What is our primary use case?
What is most valuable?
Everlaw's best features include ease of ingestion, processing speed, processing metadata, metadata redactions, and seamless application of redactions on the native.
The speed of processing makes the biggest difference in my day-to-day work because the faster we get data into a review system, the less time that we have down for projects.
Everlaw has positively impacted my organization by offering an opportunity for an alternative to our current database management that we use for eDiscovery. It has a different aesthetic feel, and we use it primarily for shorter-lived cases.
What needs improvement?
Everlaw can be improved on ingestion by making the ingestion of family members more cohesive, as larger documents sometimes fall behind family members which may get processed earlier, causing some confusion for case teams.
For how long have I used the solution?
I have been using Everlaw for three and a half years.
What do I think about the stability of the solution?
Everlaw is stable.
What do I think about the scalability of the solution?
I cannot answer how scalable Everlaw is because we deploy it through a managed services environment, but I have seen rapid scalability when needed to bring a case on quickly.
How are customer service and support?
Customer support is phenomenal and is one of the most appealing factors with Everlaw. They have an exceptional onboarding team and customer success, and I have been thoroughly impressed by their customer support.
I would rate the customer support a nine, as I do not like giving anything a perfect score because I do not think anybody or anything is perfect, but they are very responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used a different solution before Everlaw, as we currently run parallel environments with Relativity One.
What about the implementation team?
Everlaw is deployed in my organization through a managed services provider, so I believe it is probably going to be a hybrid cloud.
What other advice do I have?
I would advise others looking into using Everlaw to thoroughly vet the needs of their consumers and match those needs to the deliverable opportunities that Everlaw provides. I gave this review a rating of seven.
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