What do you like best about the product?

After a couple of false starts with other tools, we finally found Rootly. The ease of use to get started running incidents stood out to me. As a fast growing startup, we needed to get going fast. My team was able link all our critical incident tooling into Rootly & build in the automation we needed in minutes.

What do you dislike about the product?

It solves our pain points around incident automation. Nothing to complain about. We’re excited to see what the team comes up with this year.

What problems is the product solving and how is that benefiting you?

Rootly helps ensure that our whole team is on the same page, quickly, during an incident. The start of an incident is crucial for us (as I’m sure it is for others), and Rootly gets us ready fast.
It also helps ensure we follow our process consistently. We’ve seen a solid reduction in our MTTR metrics and the team is more confident than ever in their ability to respond to incidents.
This year we’re looking forward to pushing automated communication even further to ensure partners & other internal stakeholders have all the information they need when we are responding to an incident.