What do you like best about the product?

Overall, RevealX is easy to use and provides great visibility into the network. ExtraHop has very thorough documentation and if you can't find what you're looking for the support and training teams are always willing to help. I've experienced a quick turnaround for questions around the product. The training team is excellent at maintain user engagement in a virtual setting. The product is also super customizable which is great for unique use and abuse cases.
I use RevealX almost daily, my top three pros from a technical perspective are the increased visibility of the network, customizing doesn't mean learning a new language, and low barrier to entry for analysts who are new to networking and security.

What do you dislike about the product?

My top three cons for the product are that when adjusting baseline metrics, the baseline completely resets and there is a 3-4 week period before the baseline is calculated. Going off the above, it does not perform "lookback" searches for detections, meaning I can't craft a detection today and then see if the logic matches any stored data in the tool. Some of the customization areas need a bit of work so that they tie into the other features of the product.

What problems is the product solving and how is that benefiting you?

ExtraHop enables us to have better visibility. This has resulted in us making configuration changes on hardware and network devices to decrease our attack surface.