External reviews are not included in the AWS star rating for the product.
In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.
Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.
In addition of very unique real time views of all devices in a helicopter view.
improved the endusers experience.
Reduced the number of Service desk tickets
Improved employees productivity
Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.
You can solve all the above remotely, automatically and silently.
The tool should review & improve its pricing and performance.
It also has to improve the patch management tasks and controls.
Must review the security feature and benefits
I have been working with the solution for more than 15 years.
I would rate the solution's stability a nine out of ten.
I would rate the tool's scalability an eight out of ten.
The product's support is not responsive and flexible. It takes time and depends on your support program.
Positive
Different manual and limited tools.
The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks.
Highly skilled vendor team experts
I have seen ROI with the tool's use.
I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use.
Different Microsoft tools but could not fulfil the proper enterprise desktop management.
I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers.