I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to monitor applications, and it is primarily used for AI operations.

The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements.

Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.

There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool.

I have been using Nexthink for about eight to nine years.

Nexthink is a cloud-based solution, a SaaS instance that gets allocated to the customer. There are no performance or scalability issues.

The solution is completely scalable.

Vendor support is rated ten out of ten, indicating high satisfaction with customer service and support.

Installation is very straightforward, and one person can easily handle it.

Once installed, it is cloud-based, requiring no special management beyond what is standard.

Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.

I rate Nexthink ten out of ten. Although there is room for improvement regarding monitoring user sentiments, it is not a significant issue.

The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes.

Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.

Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.

I have been using Nexthink for a total of five years - four years on-premises and the last year in the cloud.

The solution is stable. I rate it ten out of ten.

Technical support sometimes has delays, similar to SysTrack, and I rate it nine out of ten.

Before using Nexthink, I started my journey with it and then moved to SysTrack. I've also used MDM and TechUnit but primarily Nexthink and SysTrack.

We have two dedicated resources for the implementation and administration of Nexthink.

Both Nexthink and SysTrack offer comparable functionality, including automation and dashboards.

Nexthink is about 10% more expensive than SysTrack, however, it is effective, justifying the additional cost.

Overall, I would recommend Nexthink as a first priority and rate it ten out of ten.

We use the product to analyze systems and devices through the console, identify issues affecting the environment, and provide proactive support to prevent these problems. It helps us investigate and analyze frequent VSODs, memory utilization, and CPU usage.

The platform offers significant benefits by reducing the need for manual troubleshooting through its proactive insights and analysis. This helps resolve issues more efficiently and decreases IT effort.

The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics. These features offer user satisfaction details and application scores, crucial for understanding user issues and providing appropriate support.

There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.

I have been working with Nexthink for four years.

I rate the product stability a nine or ten.

I am currently handling Nexthink for seven clients. These clients are from enterprise-level companies. I rate the scalability a nine out of ten.

The technical support team is very responsive, providing quick assistance and effective follow-up on support tickets.

The initial setup is complex due to the need to log in to multiple engines. However, with Infiniti on the cloud, we can view all systems in one go, greatly enhancing efficiency.

I would recommend Nexthink for its monitoring and proactive support capabilities. I rate it a ten out of ten.