What do you like best about the product?

The Intellum Platform provides a simple and clean way to organize and present training. For quick implementation of a basic learning platform this fully fits the bill.

The customer support team is very friendly and helpful and very patient with our team as we continue to learn about the platform.

There are a good number of options for types of training that can be supported adn the assessment capabilities are also quite nice and easy to implement.

What do you dislike about the product?

There are some limitations in the platform such as not being able to schedule retirement/sunset of content that have caused us to create manual workarounds to compensate for.

The help articles are also a bit lacking - they are good introductions to basic features but leave a lot of information out for more technical help. For instance, an article on setting up the Credly integration under the gamification menu never identified what happens if the activity/path is made inactive, or if the gamification is turned off - two different actions from the platform that cost us replacement of 12,000 badges.

Changes to how things display or operate in the platform are sometimes rolled out without notice adn sometimes without sufficient explanation so it feels like no notice. We recently found some pages displaying incorrectly and we could not explain why they were not showing correctly. When we contacted the support team we were informed that a change in the platform had been rolled out that was not identified in a the newsletter and our team had to modify some code in the platform to return the view to what was needed.

What problems is the product solving and how is that benefiting you?

This platform provides a location to house and provide training content access across several differents lines in the business.